Hello, I received my invoice and see that there is a 25 $cleaning fee tied to my final bill. I have called the location three times that I rented from to dispute this as I cleaned the truck cab and rear of any dirt or debris as well as returned if 6 hours early. The three times I have called I have been told they will get pictures and will call me back, but I have never received a return call so I continue to call back. This is a wrongful charge and it needs to be dropped and my card credited. I have rented from uhaul numerous times and will continue to do so with no issue. I believe this is a billing mistake on this location. Please contact me regarding this 25 $cleaning fee charge. Thank you Contract #20147278 / Equipment TT 5597D 7/24/2021 rental dateRyan W.
Customer Reviews for American Convenience Store 2
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Northglenn, CO 80234
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au dim : 6h30 am à 10h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.Stephanie G.
Great service - my wallet fell out of my pocket and the wonderful individual handling the transaction found it for me.David R.
Le client n'a pas laissé de commentaire.JARED F.
Over complicated process. Not much guidance. Honestly a poor experience all around. Not pleased at all.Logan R.
The ride share app and process was a pain. Pickup took 45 minutes because the app wouldnt work and refresh itself multiple times. UHaul agent called everyone I put down as a reference for who knows what reason. Picking up the keys from the Northglenn was even worse. People didn't know what was going on. Didn't have the right dolly and was rude when I asked for the furniture pads that WE PAID FOR! After this experience going with UHaul might not happen again.Jason P.
What's charged twice for a 1 day rentalEBER M.
Le client n'a pas laissé de commentaire.PATRICK M.
Awesome Location and staffRobert S.
Great experience throughout, quick and painless service.Bert T.
There were a few questions that could've been asked when I checked in online the day before. Also, I had added another person as a driver when I'd checked in the day before and then when we were picking up the uhaul, it said that there weren't any other authorized drivers, which made the process even longer. I also paid for a dolly but was not given one. Overall, a bad experience.Valentino B.
More seamless experience electronically. It felt like I had to dig through old emails and lots of pages online to get to where I needed to be on uhaul.comBrian M.
vehicle lock down chain on right side was incomplete,missing the hook on the end of chainDARIN D.
I couldn't self check myself in to get my key. I had to wait for the store to be open the store didn't open until 9ish even though the store hours says they open at 6. U-haul support was very little help in solving my problem and provided me with a phone number that didn't connect to anything. The truck itself was not well maintained. All in all I was able to use the truck and complete what I set out to do. It just wasn't a smooth ride, pun intended You won't have my business again, peace!!Austin F.
Le client n'a pas laissé de commentaire.RITA B.
Le client n'a pas laissé de commentaire.JAMES K.
I had to wait a while to pick up my order because your Driver License reader was being a huge waste of time. Please troubleshoot that beforehand if possible next time.Curt W.
Le client n'a pas laissé de commentaire.DAVID B.
This the best place I have had contact with out of the 4, yes 4 hours that I have spent on hold trying to rent a mf'n truck!SCOTT O.
Le client n'a pas laissé de commentaire.LEE M.
The truck was dirty it also only had half a tank in it and when we told the man at the cash register he charged us anyway for a full tank of gas we brought the truck back a day early and still didn't get a refundDONOVAN Q.
Le client n'a pas laissé de commentaire.Garrett F.
The pick up location wasn't the problem uhaul that I called to make reservation was the problem.DAROLD D.
Le client n'a pas laissé de commentaire.DENNIS L.
Would not recommend.. I am being charged a cleaning fee when the back of the truck and inside front of the truck was perfectly clean. I was told I didn't have to sign anything when leaving so I left and now I'm being over charged. My total when I left the place originally was 88 $.KYLE L.
Le client n'a pas laissé de commentaire.MELISSA O.
A very special thank you to the store employee, Mr. Sanjay Nepal, for his exceptional friendly, efficient, and kind service during this business transaction. I will certainly use this store for any possible needs I have that he can provide in the future. Thank you Sanjay! Sincerely, cdeCARL E.
Le client n'a pas laissé de commentaire.DOUGLAS R.
Mo improvemental necessary. The personnel at this location displayed the upmost in customer service.CARLOS M.
Rude customer service. Very overcharged. 352$ for one day rental. No supervisor to speak to. Very dissatisfied.AUSTIN R.
Le client n'a pas laissé de commentaire.BRIAN P.
Le client n'a pas laissé de commentaire.rick E.
Employee at the store was very helpful nut the location had zero instruction on how to do drop of and was not a pleasant place.Daniel C.
The clerk did not respond on the chat during check in, and it was cold and windy. He also was a bit out of it when I went to get the key (he may have been high) and acted like he wasn't sure what was going on.Jessica S.
Even though I preregistered, the check in process took a long time. There was only one person behind the counter so my checkin caused several others to be delayed.Sheri B.
Le client n'a pas laissé de commentaire.SHANNON M.
The young man who checked me out was extremely helpful and did his job quickly and was a pleasure to talk to.SCOTT R.
Le client n'a pas laissé de commentaire.Donna G.
Cargo van needed a car wash and inside smelled of smoke. Otherwise van drove well and met our needs for the rental.Bonnie M.
Le client n'a pas laissé de commentaire.CHARIBEL S.
Le client n'a pas laissé de commentaire.Miguel O.
Rude staffChristopher K.
Le client n'a pas laissé de commentaire.Shannon K.
Great costumer service!CHRISTOPHER J.
Le client n'a pas laissé de commentaire.Patricia M.
Le client n'a pas laissé de commentaire.GUSTAVO O.
The clerk offered us a 25 $discount for our issues with this truck - extremely inadequate given the cost of the rental and the number of days we had to contend with a badly maintained truck.jeffery B.
Everything went perfectly, thank you so muchGABERIAL G.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Craig M.
The location was dirty, the equipment was very dirty and seemed poorly maintained. This was a long distance move and we were constantly worried about making it without a breakdown.Bruce W.
Le client n'a pas laissé de commentaire.Tyler N.
They did a great job with our order. They were friendly, helpful, and knowledgeable. Thank you, Northglenn U-Haul location!DANIEL G.
Not a safe neighborhood, had a man come up to me to try and beg for money . Very unstable person. Very uncomfortable situation.David K.
Le client n'a pas laissé de commentaire.Chautauqua N.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.APRIL G.
Le client n'a pas laissé de commentaire.Linda F.
Cab was not cleaned (I have pics). Neither was the back of the truck. Tie downs were still attached to,the walls. (I have pics).Michael G.
Le client n'a pas laissé de commentaire.SARAH D.
Le client n'a pas laissé de commentaire.JUSTO C.
The family in the store was super helpful setting everything up!Paul V.
Do not ask to prepare by uploading driver's license and then repeating the same thing when you go to get the truck.PAUL V.
You changed location on us the last minute, and this is only a convenient store and didn't have the dolly or the boxes we asked for.Rebeca O.
I have already left 2 complaints about pick up that took 1,5 hours because the person at the pick up place was not trained, spoke poor English, and the information he had did not match the reservation I made. Uhaul made changes to my reservation without advising me about it which only caused more confusion and frustration during pick up. Eventually I had to do all the computer administration work for him using his computer at the store. The truck was dirty in the cab part. I had also reserved a dolly- it was there either. We also had to go to different location to pick up an auto transport that we had reserved but we're told that we could not pick it up because we had not arrived on time but that's only because 1) uhaul had made pickup time for both equipment in different locations without considering driving time as well as the 1,5 hours that it took us to retrieve our truck. The solution a customer service agent gave us was to drive 45 mins from my house to pick up the auto transport. That was not acceptable. After a bit and asking to speak to someone else, we agreed to pick up the auto transport first thing the next morning which also meant it put me behind schedule to start my cross country move. Also the truck did not have working a/c!! Which meant that we were delayed even further!! While on the road in 110Â° weather 4 hours from our destination the a/c unit stopped working!! We were in the middle of of nowhere we had to drive 2 hours with no a/c in over 100 Â° weather . We drove with our service dog in the cab, so no a/c meant a health hazard to him too. We had to stop several times to buy ice for him and us until we got to a hotel that was relatively close to the auto shop the roadside assistance assigned us to to stay the night because the shop was closed. I was promised hotel and food reimbursement along with gas. (Have not heard back from a manager yet about it) I have moved cross country before with a uhaul competitor and wanted to give uhaul a try this time. I do not plan to ever utilize uhaul for cross country again.Natalia M.
Le client n'a pas laissé de commentaire.Anthony D.
Enter more information prior checkin time.RICHARD E.
Terrible!!!!Brian K M.
Le client n'a pas laissé de commentaire.Gary B.
The personnel were great, the patrons in the store not so much...with the social distancing issue but what can you do?Tina S.
Le client n'a pas laissé de commentaire.Judith K.
Le client n'a pas laissé de commentaire.Michael E.
Personnel amicalKevin C.
Cant speak english...slow. Equipment snow covered and not even ready. Avoid this location.gary A.
I completed reservation online day before, entered payment info....yet I had to sit with the inept clerk for 35 minutes as the phone check in didnt work. It was as if the guy had never done this before. In addition, I reserved an appliance dolly for 10 $. He said they didnt have one...only a regular dolly. Thanks for nothing, as I was moving a. Washer and dryer. Truck had 55000, miles on it. Drove like it had 190 000 miles on it. Piece of junk. Felt unsafe. Inept clerk, no appliance dolly, crummy truck. Miserable experience. 1 star at best. Will not use them again. Ever. May not even use Uhaul again.Tim M.
Le client n'a pas laissé de commentaire.Roberto R.
We were originally told to ask for a different dropoff location by calling this location. However, neither us, nor the original pickup location, or this location's manager knew where we were supposed to go despite calling the regional management.Marc M.
Le client n'a pas laissé de commentaire.Salim S.
The friendly service and help from this store was awesomeRichard F.
Work on that customer serviceSeth T.
A drunk man was panhandling in the parking lot while we were dropping off the truck. Parking lot was not well lit. The biggest concern (for you as a company) is that the key to the truck was not actually locked in the box when we picked up. The lock was already set to the secret code so all I had to do was open the lock box to grab the keys.Abbey V.