Le client n'a pas laissé de commentaire.Bill M.
Customer Reviews for American Mini Storage of Lexington
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lexington, KY 40511
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
10h am à 1h pm / 2h pm à 5h pm
- Samedi :
10h am à 1h pm / 2h pm à 3h pm
- Dimanche :
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent customer service!!Lisa R.
Le client n'a pas laissé de commentaire.Jonathan M.
There's better places nearbyMeghan T.
had been smoked in and there were ashes all over the interior. I posted pics of it on my rental agreement.brian F.
Le client n'a pas laissé de commentaire.Jean B.
Le client n'a pas laissé de commentaire.Veletta B.
Le client n'a pas laissé de commentaire.Billy C.
No commentEric W.
I was charged $115 when I was told and store it was only $44,06 and I still have not received my money back not satisfied at allDanielle G.
Le client n'a pas laissé de commentaire.Bhavik S.
Nothing it was a great experienceBryan J.
Le client n'a pas laissé de commentaire.JANEEN H.
I would like to especially thank Judie Taylor the representative who lease the truck to me. She was a complete delight to work with. She knows all the rules and prices. She was able to give me great rates and made sure that the vehicle was fully insured with roadside assistance. Thank you Judie Taylor!!William M.
I have no complaints. Customer service personnel (Judy) was more helpfulVeletta B.
Le client n'a pas laissé de commentaire.Earl B.
Le client n'a pas laissé de commentaire.Robert B.
Did not get deposit back like toldanthony S.
Le client n'a pas laissé de commentaire.David W.
I left my sunpass toll transponder in truck and Judy went out of her way to find it and rerun it. This was excellent customer service. Will definitely rent from there againlarry A.
Le client n'a pas laissé de commentaire.Ahmad Ramy E.
Le client n'a pas laissé de commentaire.Katherine M.
Le client n'a pas laissé de commentaire.ROBERT H.
Le client n'a pas laissé de commentaire.mary H.
Le client n'a pas laissé de commentaire.Thomas G.
Ramp on truck would not fully extendCharles G.
Fix the rampjamie B.
Very nice area. Very clean.Cody U.
Judy is an awesome person to work with. They have made the whole experience so much easier.steve J.
The staff are fabulous.Maxwell M.
Not a thing everything was perfect.Randall R.
Excellent customer service, readiness to help and satisfy customer. No "surprises" on the bill. Easy to use online registration. Will recommend and will rent again if needed.MYROSLAVA S.
Le client n'a pas laissé de commentaire.Lee M.
My card was not credited for the equipment I didn't get. And they charged me for an exyra day I didn't have truck very unsatisfied with dealer and Uhaul online orderingDavid W.
Judy at the front desk was extremely helpful and friendlyJames D.
Excellent serviceLisa P.
VERY PROFESSIONAL STAFF, VERY FAVORABLE EXPERIENCEmark P.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Wilson X.
Both ladies were great, friendly, very helpful.chrystal T.
Le client n'a pas laissé de commentaire.Andrew C.
Very clean place and friendly will recomend to anyoneRICARDO W.
Very friendly, welcoming, accommodating and knowledgeable staff.Sabrina H.
Le client n'a pas laissé de commentaire.Albert J.
Judy was awesome!!! We really appreciated her help.Laura A.
The staff at American Mini Storage were very helpful.Sharon W.
There were no issues when renting the UHaul.Thomasena G.
Le client n'a pas laissé de commentaire.Moriah G.
Le client n'a pas laissé de commentaire.Claudia S.
I don't know. I had good customer service. Nice people.Tollie B.
This is the only location I use in Lexington. They are very professional and friendly. Appreciate that they are organized and there aren't any surprises.GREG L.
The mobile self serve experience was awful. Would have been helpful to know beforehand that I would need a personal reference that had to be available by phone when I wanted to checkout the truck.Terio S.
Not a thing. My experience was excellent.CARL B.
Le client n'a pas laissé de commentaire.Heath A.
Le client n'a pas laissé de commentaire.Vernida E.
Le client n'a pas laissé de commentaire.Dean T.
Le client n'a pas laissé de commentaire.Michael N.
The woman who helped us was great and sweet. Couldn't have anyone better working there
The staff was nice and tried to help me with every concern.Lee M.
All vehicles should be non smoking. Vehicle smelled like an ashtray.Ricardo W.
Le client n'a pas laissé de commentaire.steve T.
Nothing, service was prompted and courteous with outstanding customer service!RICHARD S.
Le client n'a pas laissé de commentaire.Lolita L. K.
Le client n'a pas laissé de commentaire.linda C.
Returned equipment one day early (Saturday afternoon) but lady did not have time to check me in so was unable to close account while I was present. She called on Monday afternoon saying a blanket was missing 2 days after return and they were not folded which I could have folded had I been told. I also must say I lost the contract so returned it to the closest UHaul store to my destination which was different than contract.Marly H.
Le client n'a pas laissé de commentaire.Darryl S.
Le client n'a pas laissé de commentaire.Tommy C.
They cheated me out of miles. I live 2 miles from pickup. From there 5 miles. Total miles drove is approximately 14 miles and I got charged for 26 miles.GERRIN B.
Don't overcharge your customers with a second day when they turn in on timeMike M.
Le client n'a pas laissé de commentaire.JOSEPH D.
Le client n'a pas laissé de commentaire.Stefan H.
Great place to do business with. The on-line rental reservation system was a snap! We also hired two guys to do the labor thru Helping Hands. They were excellent.John S.
Le client n'a pas laissé de commentaire.Angela B.
This was the 24 hour drop off location. Only spoke with them on the phone.DONNA H.
Le client n'a pas laissé de commentaire.Jason Y.
This location had what I needed, when I needed it, and was conveniently close by. Staff member was friendly, helpful, and courteous.Austin S.
The employee was very helpful and had my equipment checked-in quickly. She didn't offer to help me in unhooking the trailer from my vehicle, apparently assuming (incorrectly) that I had someone with me to help. Once she saw that I was dropping off the trailer by myself, she was quick to come out and help me, as the front of the trailer was very heavy and not the easiest for one person to manage. I very much appreciated her help.Hannah L.
Wonderful customer service, she went above and beyond...sandy R.
Le client n'a pas laissé de commentaire.KAY D.
It would have been nice to have the trailer in the same location as the truck. I lost a lot of time driving across town picking up equipment.Igor V.
staff excellent, very professional and courteous. Thanks again will only choose this location for any other needs.Last location we used on New Circle Rd Lexington Ky,had very poor service and negative attitude.SERVICE WAS SLOW AND ACTUALLY IGNORED UNTIL WE MENTIONED WE HAD BEEN WAITING 30 MINUTES AND OTHERS JUST WALKING IN WERE SERVED BEFORE US . DEFINITELY NEED NEW MANAGEMENT SINCE IT WAS THE MANAGER WAITING ON US.BUT AGAIN WE HAVE FOUND AN EXCELLENT LOCATION WITH A STAFF THAT ARE HAPPY WITH THEIR JOB.Lillie R.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.JEFFREY L.
The lady at thr counter welcomed us to our new city with open arms. Very helpful with where to go. Nice lady.Megan L.
Excellent customer service!Katrina B.
Le client n'a pas laissé de commentaire.DREXEL N.
Le client n'a pas laissé de commentaire.Tommye C.
Le client n'a pas laissé de commentaire.DARLA M.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.LEXINGTON B.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.James N.
Le client n'a pas laissé de commentaire.Drexel N.
Le client n'a pas laissé de commentaire.Terio S.
Le client n'a pas laissé de commentaire.Charles L.
Le client n'a pas laissé de commentaire.Darryl S.
Le client n'a pas laissé de commentaire.Joshua J.
Le client n'a pas laissé de commentaire.DEBORAH W.
Le client n'a pas laissé de commentaire.SCOTT F.
I had reserved a truck two weeks in advance and was called the day before and told that it was no longer available at the location I requested. But I could pick up a different truck at a DIFFERENT location. I reserved the truck on that day because I had exactly 36 hours to move my things from Kentucky to Indiana before I had to be back to work. I was then informed that I couldn't pick up the replavemt truck until 1:30 pm. Which would have limited me to around 23 hours. After multiple calls I was finally able to reserve a truck way larger than I needed to be picked up at 9:30 (when I originally was supposed to be 7:30) That truck was available but 30 miles from where I had to pick up the trailer. So even tho I got the truck early I still wasted nearly two hours of my already short time just driving back and forth to pick up the truck and trailer. The late start cost me the only help I would have had loading (because he could only help me early morning) therefore I had to load my entire house by myself which took way longer than anticipated and basically cost me any extra time I might have had. I was barely able to drive to Indiana, unload the trailer & return it and still make it back to Kentucky to work. So I essentially spent $400 (on something I reserved ahead of time so I would HAVE time) to be told my reservation and money wasn't as important as the person they let have the trucks before me and to bust my ass trying to make my move fit into YOUR timing.Orville B.