I arrived at this location just before the opening of business to pick up a truck to move my daughter with scheduled movers to arrive at her place. The person was 10+ late for work and at first didn't have my reservation listed and further told me that she didn't know if they had a truck for me. I pointed out to her the truck in the parking lot right out the front window. After a few phone calls she verified my reservation. This delayed me 30 minutes in meeting the movers. This was not a good start to the experience and made me 30 minutes late meeting my movers while I was on the clock. I drove from the location to meet the movers, opened the back door to the storage area in the truck, and the movers immediately advised there was a hole in the roof in the front left corner (driver's side) of the mom's attic. The hole had not been visible from the outside, as it was a puncture going in. I called the 502-area code from and spoke to someone and advised them of the issue. The truck was packed and we were on our way. Later that day, I called again and got Sarah Florence who advised me to send her an email, and she would get it to the right person. I sent the email explaining what had happened.
SCOTT F
American Mini Storage of Lexington
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Lexington, KY 40511
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisMy original appointment was moved to a different location and I was not made aware so I arrived at my originally chosen location to then have to drive to a second location. The second location was a terrifying and poorly kept motel where I was told that they didn’t have a truck for me and I would need to go to a third location. I drove all around town and still had to pay full price which is honestly ridiculous.
Elsey RHour before picking up my truck I was informed my truck was returned to a different location on a Friday and Saturday reservation. So I was available by calling myself to pick one up at 1pm on Saturday blowing a day. Ended up I had to keep two extra days due to help after the screw up. Feel it would be nice not being charged for the two extra days due.
Clarence DKeep it up your good work thank you!
ISAIAH HThere really isn’t anything to say about this location. They were closed for the day already and all I did was put the keys in the drop box.
Jeffrey M