Customer Reviews for American Self Storage #3
(U-Haul Neighborhood Dealer)

Évaluation :

1

Location forgot my blankets and rented a broken car dolly to me. Also smelled like cat piss.

Évaluation :

1

Better instructions, have gas in truck, and cleaned out.

Évaluation :

5

The lady who helped me was incredibly nice and helpful.

Évaluation :

4

I did not receive my moving blankets that I ordered and paid for. Everything else was easy and great, but could someone contact me for a refund please?

Évaluation :

3

Truck was muddy inside and out. Had contactless pickup and couldn't get instructions to pickup truck without calling. Rented truck one way which gives you a set number of miles but the return location they gave me instead of one closest to my location added 20 plus miles to my mileage making me go over.

Évaluation :

4

Self Serve was frustrating. Weekend hours of operation weren't Customer Satisfying.

Évaluation :

3

I had an extra day to return the truck in Oklahoma City, yet I was charged $40 for the extra day and $14 for insurance coverage plus tax! I believe this was definitely the location in Oklahoma City just padding the bill for their benefit! I'll think long and hard before I use U-Hall again!

Évaluation :

2

Hooked it up wrong and caused me to have to sit on the highway for four hours waiting on roadside assistance

Évaluation :

1

Bought a moving box for my tv and he didn’t give it to me

Évaluation :

4

The area is a little sketch, but the process was easy and the vendor was professional and knowledgeable. If there were more parked rentals, I would have had difficulty parking on the return, but it worked out fine.

Évaluation :

1

The man was extremely rude and not helpful at all he ended up costing me money he was not there at my time of arrival and I was unable to use a phone at the moment to do a check in online so I had alot of issues

Évaluation :

4

The experience overall was good. It would be helpful if someone would have shown me how to open the back up and how to make sure it was secure. If it wasn't for my boyfriend, it would have been difficult for me because this was my first experience driving an uhaul.

Évaluation :

5

Manager at this location is great.

Évaluation :

2

I drove the truck 2 miles to my house loaded it, nothing was on to drain battery but it wouldn't start so I had to call the technician to come fix after I tried to call the location which no one answered. Apparently cable was loose but the truck was noisy as well and didn't run great. Not the best experience.

Évaluation :

5

Service was great. We got what we need to rent in a short time.

Évaluation :

1

The man that worked here didn't tell me that there was no dolly and I reserved one so that made it to where I couldn't even get all my stuff because it was too heavy. He didn't show me which truck I was getting I had to find it myself. He didn't even get out of his chair for anything at all. He wasn't wearing a mask when I got there and didn't put one on until another customer walked in. He said I wouldn't have to pay a deposit but I was still charged one anyway. Overall not a great experience at all and now I will have to spend even more money to get another truck with a dolly to get the rest of my stuff. He wouldn't let me get a smaller truck unless I paid 200 fee and had to drive it all the way back to okc from norman to return it there. Not great customer care at all. I will never use this uhaul again.

Évaluation :

5

Equipment was rusty and hard to use. Tire straps are worn. Should be replaced.

Évaluation :

5

Attendant was most helpful and very efficient.. He was very friendly and out going

Évaluation :

3

Check engine light on plus inside of truck was dirty

Évaluation :

3

My 2 dozen blankets were not included and I would like a refund ($20) for them.

Évaluation :

5

The only thing that I wanted to address is: the trailer is way to heavy for one person" how about if you include a JACK for it. That will be nice of you!!! But everything out Excellent"

Évaluation :

1

Do not rent from this location. Check the hidden fees. Make sure you asked about the mileage.

Évaluation :

3

This facility is not a full service location. Just a drop off point close to my final destination. No real check in but still the email paperwork showed they had reviewed what I had rented.

Évaluation :

3

I was charged for 3,5 gallons of fuel even though I know I refilled the truck to the appropriate level. I used the gas station less than a mile from U-haul location. I contacted U-Haul today and did not get a hold of the necessary people. I have used U-haul multiple times over my life and have always re-fueled. You can check that yourself. I did this time too; I don't like being charged extra for the fuel.

Évaluation :

3

I would prefer to be "walked to the truck" and told how to use it instead of relying on friends to show me how to open and close the back or where to find things. The guy that helped us was very cordial but I just felt like I needed more of a walk through on how to use it.

Évaluation :

5

Lynn is awesome.

Évaluation :

5

N/A; perfect experience.

Évaluation :

4

THE MAN IN THE OFFICE WAS RIGHT ON TOP OF EVERYTHING. HE WAS ENTHUSIASTIC, POLITE AND GOOD HUMORED. THE TRUCK WAS CLEAN AND READY-TO-GO. THE PAPERWORK WAS A BREEZE AND WE WERE IN AND OUT IN NO TIME. IF NEED BE, I WILL GLADLY USE THIS LOCATION FOR MY NEXT RENTAL. I WOULD HAVE GIVEN AN EXCELLENT RATING HAD THERE BEEN MORE TRUCKS TO CHOOSE AMONG. OTHER THAN THAT...

Évaluation :

5

Very professional

Évaluation :

1

Absolutely the worst experience I have ever had renting a truck. Ordered online for a simple quick pickup and ended up in this small uhaul office for almost an hour. We reserved a furniture dolly that ended up not being in the truck, called back, and the manager would not give us one because they were closing, so we had to rent one from home depot. The truck computer said it had 3/4 tank of gas, but when we got in the truck it was empty. Charged us an additional $25 because of a small amount of dirt on the truck. The truck had been smoked in and cigarettes in the ashtray, it stank so bad...never again uhaul, I will gladly pay more money for one of your competitors to not ever deal with your company again!

Évaluation :

4

Schedule your drop off online and make sure you take a picture of the truck when you drop it off. I returned my U-Haul the same day I rented it. I called U-Haul and they texted me a drop off location. Then my card was charged an additional $60 because the location they sent me to was close. I called the owner of the location and she was rude from the beginning. Now I've been attempting to call U-Haul customer service and I've been on hold for 30 minutes. Terrible experience and I am completely unsatisfied. I would tell the next customer to take a picture of their truck when they drop it off.

Évaluation :

5

The man that helped me was very nice but didn't go over the trailer with me. The tie downs didn't fit over my tires so I had to buy tie downs. None of that was went over with me so whenever I was ready to pull out I couldn't.

Évaluation :

2

Cigarette ash and dirt in the cab. Cab smelled like weed. I ordered blankets with my rental, but nothing was in the back of the truck and nobody was in the store. I was charged 10 dollars for blankets that i never got. When i called for a refund the woman i spoke to said there was nothing she could do... so you basically stole 10 dollars from me. Merci.

Évaluation :

5

Lynn & Chris were outstanding going well above & beyond the normal scope of service accommodating extensions when the scope of my project changed. Lynn even met me five hours after closing time on Saturday to allow return of the vehicle. I will definitely recommended this location to anyone needing rental trucks in Oklahoma City!

Évaluation :

2

Office did not know how many gallons the truck held, which meant I couldn't accurately gauge how much gas I needed and ended up wasting 40$. They also did not inform us that there was a mileage limit, and getting to the house and then slightly lost at the storage facility almost made us pay even more for something we weren't aware was even happening. Definitely need to know what the truck and rental entails for future customers, was disappointed in the lack or withholding of knowledge.

Évaluation :

5

Lynn is very helpful and great to work with! Would definitely recommend!

Évaluation :

2

Office was very small and close, there was only one seat, so when another customer came in, we were all bunched together and operator/manager was an older man that was slow, so we were bunched together longer than we would have liked. Storage unit door was small for the size unit we purchased online. Each unit, regardless of size had the same small doorframe

Évaluation :

5

Too expensive. Next time I will check with one of your competitors to see if I can get a better deal.

Évaluation :

3

Everything was fine with this location. The problem was with the final price of the rental. I rented the truck for 4 hours locally and was told I put 50 miles on it. I was charged $.89 per mile that wasn't made clear in the beginning. If I would have known it was that expensive I wouldn't have rented the 10ft truck. I feel the price was falsified just to make a buck. I WAS a faithful customer. I will be taking MY business elsewhere. So I can't refer my people to this price gouging company.

Évaluation :

3

UPDATE THE WEBSITE. Nothing loaded and the whole user experience on the website was horrible. It was slow and froze 5 times. Also, maybe recommend figuring out everything before going to a U-Haul stop.

Évaluation :

1

Price was higher than when truck was reserved. I told the man that was doing the paper work and he could care less. I feel U-Haul done me wrong by the higher price than what I was quoted when I reserved it the eve before.

Évaluation :

5

Great place and service!

Évaluation :

5

Len was extremely nice and professional. He greeted me with politeness and kindness and was courteous throughout our entire interaction. He had a willingness to assist attitude and a helpful demeanor. He was focused on delivering a superior customer service experience!

Évaluation :

5

More locations to drop off equipment