Évaluations des clients American Self Storage #3

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de American Self Storage #3

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John B. le

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Le client n'a pas laissé de commentaire.

Patrick T. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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Le client n'a pas laissé de commentaire.

Isaac M. le

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Le client n'a pas laissé de commentaire.

Andrea H. le

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I would prefer to be “walked to the truck” and told how to use it instead of relying on friends to show me how to open and close the back or where to find things. The guy that helped us was very cordial but I just felt like I needed more of a walk through on how to use it.

BRIAN E. le

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Lynn is awesome.

Marshal T. le

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N/A; perfect experience.

Markey R. le

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Great

LAM W. le

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THE MAN IN THE OFFICE WAS RIGHT ON TOP OF EVERYTHING. HE WAS ENTHUSIASTIC, POLITE AND GOOD HUMORED. THE TRUCK WAS CLEAN AND READY-TO-GO. THE PAPERWORK WAS A BREEZE AND WE WERE IN AND OUT IN NO TIME. IF NEED BE, I WILL GLADLY USE THIS LOCATION FOR MY NEXT RENTAL. I WOULD HAVE GIVEN AN EXCELLENT RATING HAD THERE BEEN MORE TRUCKS TO CHOOSE AMONG. OTHER THAN THAT...

CLARA S. le

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Very professional

Patrick W. le

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Le client n'a pas laissé de commentaire.

Sheryl B. le

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Le client n'a pas laissé de commentaire.

Kristina W. le

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Absolutely the worst experience I have ever had renting a truck. Ordered online for a simple quick pickup and ended up in this small uhaul office for almost an hour. We reserved a furniture dolly that ended up not being in the truck, called back, and the manager would not give us one because they were closing, so we had to rent one from home depot. The truck computer said it had 3/4 tank of gas, but when we got in the truck it was empty. Charged us an additional $25.00 because of a small amount of dirt on the truck. The truck had been smoked in and cigarettes in the ashtray, it stank so bad...never again uhaul, I will gladly pay more money for one of your competitors to not ever deal with your company again!

Ashley M. le

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Schedule your drop off online and make sure you take a picture of the truck when you drop it off. I returned my U-Haul the same day I rented it. I called U-Haul and they texted me a drop off location. Then my card was charged an additional $60 because the location they sent me to was close. I called the owner of the location and she was rude from the beginning. Now I've been attempting to call U-Haul customer service and I've been on hold for 30 minutes. Terrible experience and I am completely unsatisfied. I would tell the next customer to take a picture of their truck when they drop it off.

JAMES A. le

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Le client n'a pas laissé de commentaire.

Keema K. le

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Le client n'a pas laissé de commentaire.

Kimberly F. le

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The man that helped me was very nice but didn’t go over the trailer with me. The tie downs didn’t fit over my tires so I had to buy tie downs. None of that was went over with me so whenever I was ready to pull out I couldn’t.

Theodore T. le

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Cigarette ash and dirt in the cab. Cab smelled like weed. I ordered blankets with my rental, but nothing was in the back of the truck and nobody was in the store. I was charged 10 dollars for blankets that i never got. When i called for a refund the woman i spoke to said there was nothing she could do... so you basically stole 10 dollars from me. Thanks.

alyante S. le

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Le client n'a pas laissé de commentaire.

Todd S. le

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Lynn & Chris were outstanding going well above & beyond the normal scope of service accommodating extensions when the scope of my project changed. Lynn even met me five hours after closing time on Saturday to allow return of the vehicle. I will definitely recommended this location to anyone needing rental trucks in Oklahoma City!

Katie S. le

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Office did not know how many gallons the truck held, which meant I couldn’t accurately gauge how much gas I needed and ended up wasting 40$. They also did not inform us that there was a mileage limit, and getting to the house and then slightly lost at the storage facility almost made us pay even more for something we weren’t aware was even happening. Definitely need to know what the truck and rental entails for future customers, was disappointed in the lack or withholding of knowledge.

AUSTAN L. le

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I move around a lot for work so I have utilized several storage facilities and uhaul experiences. Lynn is by far the best I've worked with. Thank you, Lynn for all your help!

MARK M. le

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Great staff!!

rebecca P. le

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Lynn is very helpful and great to work with! Would definitely recommend!

LAWRENCE L. le

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Le client n'a pas laissé de commentaire.

Tianna C. le

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The office was small and uncomfortable, esp. when other customers came in and were waiting. The nice manager is older/slow making it a long time to get into a unit. We were also given the wrong unit.

Tianna C. le

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Office was very small and close, there was only one seat, so when another customer came in, we were all bunched together and operator/manager was an older man that was slow, so we were bunched together longer than we would have liked. Storage unit door was small for the size unit we purchased online. Each unit, regardless of size had the same small doorframe

ANTHONY D. le

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Le client n'a pas laissé de commentaire.

ROBERT H. le

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Too expensive. Next time I will check with one of your competitors to see if I can get a better deal.

HARRY R. le

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Le client n'a pas laissé de commentaire.

Elfreda J. le

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Le client n'a pas laissé de commentaire.

Corey W. le

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Everything was fine with this location. The problem was with the final price of the rental. I rented the truck for 4 hours locally and was told I put 50 miles on it. I was charged $.89 per mile that wasn’t made clear in the beginning. If I would have known it was that expensive I wouldn’t have rented the 10ft truck. I feel the price was falsified just to make a buck. I WAS a faithful customer. I will be taking MY business elsewhere. So I can’t refer my people to this price gouging company.

pat B. le

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Le client n'a pas laissé de commentaire.

megan I. le

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UPDATE THE WEBSITE. Nothing loaded and the whole user experience on the website was horrible. It was slow and froze 5 times. Also, maybe recommend figuring out everything before going to a U-Haul stop.

Rebecca R. le

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Price was higher than when truck was reserved. I told the man that was doing the paper work and he could care less. I feel U-Haul done me wrong by the higher price than what I was quoted when I reserved it the eve before.

Nicole M. le

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Le client n'a pas laissé de commentaire.

jerrad M. le

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Great place and service!

chris M. le

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Len was extremely nice and professional. He greeted me with politeness and kindness and was courteous throughout our entire interaction. He had a willingness to assist attitude and a helpful demeanor. He was focused on delivering a superior customer service experience!

Ty B. le

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More locations to drop off equipment

DAVID WILSON H. le

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Le client n'a pas laissé de commentaire.

Fady F. le

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Le client n'a pas laissé de commentaire.

Paul K. le

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Le client n'a pas laissé de commentaire.

IRFAN T. le

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Le client n'a pas laissé de commentaire.

NORA S. le

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Errors on contract. Requested a one way rental and drop off location stated it was written up as a return vehicle.

Jesse T. le

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Le client n'a pas laissé de commentaire.

Jessica C. le

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Helpful staff however location a bit hidden as not on main road. Convenient location though as my move was close.

SUSAN D. le

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This was a small location so the truck selection was minimal, but it the company doubles as a storage unit center as well. The service was excellent and I really appreciated Lynn’s thorough instructions and warm demeanor during a stressful time.

Ron D. le

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When your software or internet connection is down for hours, there should be a system in place to quickly get customers on the road without waiting for IT to fix or walk you thru a backdoor software fix. I am very patient, but this situation makes everyone uncomfortable, especially the Uhaul agent. Maybe a quick one sheet standard form that gets people on the road. The Uhaul agent was very apologetic and very nice, but he was just as uncomfortable about how long it was taking. Customers usual have other people waiting for them to help move stuff, so they are concerned about making them wait as well. Anyone who is moving has set a schedule for the day and any delay in the schedule could potentially change the mood for the day. After an hour, it was obvious the software system was not going to cooperate, so eventually we went to paper anyway. Why wait that long? After 15 minutes, just fill out the form and be on your way.

sara P. le

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Le client n'a pas laissé de commentaire.

Bradley W. le

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Very friendly service and easily accessible to accommodate our needs. Thank you for your time and service.

Ray Lee S. le

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Le client n'a pas laissé de commentaire.

STEPHANIE K. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

tariq M. le

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Horrible customers service.have to return the truck to place of pick up.very expensive.lied to me at the the of reservation

Cody W. le

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Le client n'a pas laissé de commentaire.

Darlene H. le

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Le client n'a pas laissé de commentaire.

Pamela T. le

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Le client n'a pas laissé de commentaire.

GEORGIA M. le

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Le client n'a pas laissé de commentaire.

CLAY L. le

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Le client n'a pas laissé de commentaire.

JAMES C. le

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The facility is very clean and Lynn, the manager, is super friendly and helpful.

Zachary F. le

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Le client n'a pas laissé de commentaire.

Mike W. le

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review condition of uhaul truck with the customer. the agent at this location failed to review condition of truck with me

alan G. le

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Le client n'a pas laissé de commentaire.

Sarah M. le

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Le client n'a pas laissé de commentaire.

Sarah M. le

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The check process was very slow. I checked in early and expected to be in and out quickly, but check out was delayed by other customers calling and a very slow computer.

Kirk S. le

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It looks seedy but the employee was nice, it was easy to get to, and it was fast!

Danielle W. le

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Best experience during such a stressful time! Will be using again and will recommend to anyone moving!

Nancy T. le

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Le client n'a pas laissé de commentaire.

Ray M. le

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Le client n'a pas laissé de commentaire.

Lara P. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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Le client n'a pas laissé de commentaire.

SAM E. le

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Lynn was great to work with and very friendly. The process of picking up/dropping off the U-Haul was quick and easy.

SHRANNELL C. le

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Le client n'a pas laissé de commentaire.

Loretta S. le

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Le client n'a pas laissé de commentaire.

Sandy R. le

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Dwayne Drury was most accommodating and friendly. He did a great job, which I really appreciated since I could get no one on the phone at your Bricktown location. I must have called them 20 times in two days and never got an answer. My hats off to your Santa Fe location!

carla W. le

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Very nice fellow, very professional

Adam S. le

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Clean the windshield and cab. Still had bug splatter from last rental. Wiper blades needed replacement.

Kirsten K. le

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Lynn was very helpful! He gave me some excellent advice when I had difficulty in coordinating moving logistics. Thank you, Lynn!!

Theresa A. le

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Friendly and professional

BRUCE J. le

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Le client n'a pas laissé de commentaire.

Kim S. le

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Great experience! The customer service was great and appreciated. Will recommend to friends.

Elizabeth N. le

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Lynn was incredibly helpful and kind

KIMBERLY M. le

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Lynn was great & accommodating!

Lisa M. le

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I used the vehicle to move a few things. I drove it 25 miles. I filled it beyond the level it was when I picked it up. This morning I had been charged over 30 dollars extra for gas! ! When I called Lynn, your representative, back he told me that he checked the gages and it was at half a tank! He said he'd check it again if I would call back. When I called back he said that he looked at the wrong gage. I rented the van for $19.95 + 1.00 emissions charge + .59 per mile. By my calculations that should total $46.25. He told me that it would be $55. Then he had me call customer service. Saying that he couldn't do the refund. I have used u haul in the past and not had these kinds of issues.

SUE A. le

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Le client n'a pas laissé de commentaire.

KELSEY V. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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Le client n'a pas laissé de commentaire.

Sandra W. le

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Service was great and will use again.

Jason H. le

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Le client n'a pas laissé de commentaire.

ALISON B. le

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The old guy maintaining the storage facility was a bit gruff. I'd have rather gone to an actual U-haul facility that handles the trucks. It was the nearest location though, so I'd chosen it at the time of pickup not realizing that I'd need maintenance people.

Lise K. le

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Le client n'a pas laissé de commentaire.

TERESA S. le

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Le client n'a pas laissé de commentaire.

TALITHA D. le

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None

SHALEKA P. le

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Le client n'a pas laissé de commentaire.

NANCY J. le

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Great people helping with the return. Excellent experience!

MICHAEL W. le

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After hours. No one there.

JENNA R. le

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I was expecting to pick up my uhaul at a location in Edmond, so I was a little surprised when the pick up location ending up being in Oklahoma City.

ROBERT K. le

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Le client n'a pas laissé de commentaire.

mark M. le

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Le client n'a pas laissé de commentaire.

DAVID D. le

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Le client n'a pas laissé de commentaire.

ANDY H. le

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Le client n'a pas laissé de commentaire.

ROBERT P. le

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Le client n'a pas laissé de commentaire.

BLAKE H. le

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Le client n'a pas laissé de commentaire.

jalaine W. le

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Le client n'a pas laissé de commentaire.

CHADWICK B. le

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Le client n'a pas laissé de commentaire.