Customer Reviews for American Self Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

They did a great job and really went out of their way to take care of us. Even when the timing of our move got messed up they made adjustments and made everything work out. Mandi was awesome!

Évaluation :

5

Fast, Helpful staff

Évaluation :

4

Welcome on a very professional level. Thank you.

Évaluation :

5

When calling and reserving equipment, it would be better for the caller to know what equipment is available. I had asked for a utility dolly, and there was not one available. I was using uhaul 1 way, so equipment was not rentable.

Évaluation :

2

Bring the rental closer to my location

Évaluation :

5

After an upsetting pick up this was a welcomed smooth drop off.

Évaluation :

5

Amanda is always so kind and answers all my questions. She has everything ready for me to sign so I never have to wait,

Évaluation :

5

This is the second time I've rented a U Haul here. The best service ever. The most recent on June 29, 2020, was excellent service, so very helpful, polite and knowledgeable.

Évaluation :

5

She was awesome and helpful

Évaluation :

5

Excellent service by the staff! Thank you for a great experience

Évaluation :

5

Madie was awesome friendly and helpful. She actually made my day

Évaluation :

5

Mandy was very helpful, friendly & efficient!

Évaluation :

5

Fuel gauge didn't work properly and initial indication of how much fuel was wrong. Be careful to check yourself. Went 7 miles and it cost 20)$ in gas and fuel level hardly changed in truck. Office gave me credit back. Just be careful to check and tell them

Évaluation :

3

they charged me for a furniture dolly rental which I did not rent nor get and they charge for blankets that were on the floor from the previous user which they did not even check.

Évaluation :

5

Mandi was extremely helpful and knowledgeable. Great to work with her. ????

Évaluation :

3

Mandy made it easy

Évaluation :

5

The customer service we received was great. The truck was clean and in good condition. Merci.

Évaluation :

2

Takes too long to return a truck when there is no one there. Too stressful

Évaluation :

1

Both locations messed my time and days i was suppose to have the uhaul. The lady was rude about me returning it, because i told her i didn't know how to do the self return. I was very unhappy with the service i had recieved

Évaluation :

3

We requested a furniture dolly and it wasn't in the truck. It would have been nice if the orders were reviewed and had the right equipment inside seeing how I "rented" the furniture dolly for 14 $. What a disapointment.

Évaluation :

5

Quick check in quick check out Great location

Évaluation :

5

Very happy with the set received there

Évaluation :

4

I am not from this area so I dont know anyone here to recommend although, I would if I did.

Évaluation :

1

Process was unnecessarily made complex with stupid ideas to upload my photo I'd whilst I was standing in front of her. I needed the equipment for merely 4 hours but the lady stated I had to keep it for 24 hours

Évaluation :

4

Just provide an after hours number for drop off

Évaluation :

5

Merci

Évaluation :

5

I was treated with great respect by AAA Mesa Storage Manager Ms. JENNY. She works hard to make sure everything is satisfactory for you! I have had my storage there for 5 yrs with great service.

Évaluation :

5

Mandi was very helpful and awesome

Évaluation :

5

Keep the same people there.

Évaluation :

5

Keep up good work

Évaluation :

5

I had rented a truck from american storage and jenny helped me. She is awesome very professional and helped me with everything i needed.

Évaluation :

5

Jenny is great. Amanda(? Or Mandy?) not so much but we come back over and again for Jenny! Maybe someone should tell the other girl that she is getting paid for this......Smile! Talk! It sucks haven such a great experience when Jenny's there then such a downer one when she aint. Just gotta go when shes there I guess cause I wont go anywhere she isn't.

Évaluation :

5

Nice and easy it was great.

Évaluation :

5

Very well run organization and appreciate how UHaul business was conduced at this site. I will rent from this site in the near future as we complete our move to our new home.

Évaluation :

5

Lady at customer service went out of her way to help us very friendly and helpful many thanks to her, Iam sorry I can't remember name.

Évaluation :

5

Excellent customer service!

Évaluation :

5

It was a pleasure to do business with Jenny. Highly recommended. Thank you for A+ service.

Évaluation :

5

Representative at this facility (Jenny) was extremely helpful getting us exactly what we need. After a botched up online uhaul reservation she was very understanding with us and able to get us exactly what we needed and on the road within a few minutes.

Évaluation :

5

Everyone was extremely courteous and helpful.

Évaluation :

5

I rented a U-Haul truck one way from Joplin Missouri to Arizona I had water damage in the truck itself I was very upset luckily I had Insurance in the lady who helped me at this location to Jenny was very helpful and made me feel a lot better knowing that my stuff will be taken care of.

Évaluation :

5

Thank you E

Évaluation :

5

I Have used Uhaul several times over the last few years. Has always just been fine, never great and a few times realllllll close to bad,....until this time. The girl working the desk was just OUTSTANDING! Jenny is her name. I think shes the manager but if she isnt....she really should be. She had a room FULL of people and it was just her working, all alone. At least 12 customers inside and even more outside! She took care of each person with absolute patience, great personality and a smile, and full attention to whomevers turn it was(She made sure to take each person in the order they arrived, have NO idea how she managed to remember all of us and what order, but she did!) She never looked flustered or worried in the slightest! Even I was getting anxious FOR HER once i realized ppl just kept coming and coming. But she was totally fine and knew exactly what to do for each person! Even with so many customers, she got to us within 8-12 mins give or take. We were the 7th in line I think! Almost all before us were uhaul rentals also except one couple renting a storage and a truck at the same time. Anyway the truck was fine, clean and ran, and the normal pricing I've come to expect from all uhauls. Might have been the cleanest one ive rented out of 10+. Although this would have to be the first time I just could not wait to leave a review for this rental and ALL because of Jenny over there at American Storage! Keep up the good work Jenny! We will never go to another uhaul place if we have any choice. You thoroughly impressed my wife and myself with how amazingly talented you are in customer service! Someone needs to promote that girl or at the VERY least give her a great raise because without her behind that desk....it wouldn't be good lol. So many people knew her by name. Some were previous customers and came back just to have her take care of them! You just don't see that anywhere anymore. So please for your own sake owners....do whatever you can to make her happy!! You could never go wrong with someone like Jenny running your business. Thanks again Jenny!!!!!

Évaluation :

5

Very helpfull and friendly service.

Évaluation :

5

Very short move of heavy, large furniture so a truck was necessary. Easy access to the location, very clean truck and pleasant person to work with.

Évaluation :

5

The trucks shock absorbers were non-functional, I felt every bump. The steering wheel also needed to be aligned.

Évaluation :

5

Excellent customer service! We had a small issue between the website and reality, and the staff was kind and efficient.

Évaluation :

5

Great customer service... actually amazing!!

Évaluation :

5

Service at the facility was outstanding. Quick and courteous service. The app did not work for checkin so I had to do it manually, but didn't take that much longer.

Évaluation :

5

Perfect customer service!!