Customer Reviews for American Self Storage
(U-Haul Neighborhood Dealer)

326 évaluations

8050 E Main St   Mesa, AZ 85207
(Northwest corner of Main St & 81st St - Half mile east of Sossaman Rd)

(480) 386-9392

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(480) 386-9392

8050 E Main St
Mesa, AZ 85207
(Northwest corner of Main St & 81st St - Half mile east of Sossaman Rd)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The interior was clean and in good condition, however the exterior could have used a wash especially the windshield. I did have to go to two places to pick up truck and car transport, They were both pleasant experiences and the were close to each other.

Aaron Shelton 
Évaluation :
1

the front lady was very rude, condescending, and impatient. When I went to drop off the keys she watched me park get out of my car then proceeded to lock the front door and put up a sign that the office was closed due to being on the property at that time.

Daisy Weston 
Évaluation :
5

The guys at this location was so nice I would 100 % recommend

Michelle Enriquez 
Évaluation :
5

It was an easy place to drop off and the staff was friendly. The only thing I would like to see done differently would be to have the truck inspected while I was still there.

Steven Spearman 
Évaluation :
2

Brought the truck back 3/4 full took a photo, they charged me $33 said they added 6 gallons of gas! That's BS ! They for sure didn't drive it to add 6 gallons! No place to park it! Next time I'll go down the road a few blocks and drop and a nice place!

James Larson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Conelly 
Évaluation :
2

lady behind counter was not helpful i told her i was checking in truck she said ok and that was it i asked if i needed to sign anything or prove that i brought it she just park it on gravel beside building

John Grogan 
Évaluation :
5

The truck I rented was basically new, 3009 miles on it. The air conditioner worked well as it was still over 100 degrees that day. It was clean and appropriate for my needs. The only downside is that I believe I left a TV remote control in the cab of the truck, have been calling and leaving messages for days with no response. Other than that, it was a great experience.

suzanne gollins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Lee 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joseph janiec 
Évaluation :
5

Fast and easy. What a great way to end a move.Thank you.

Yvonne Douglas 
Évaluation :
1

Representative at this location was rude kept interrupting my sentence. Would barely lift a finger to help. When I returned to the office asking about the dolly she said "what?" As if I was disturbing her personal phone call. She finally assisted me after I proved to her that the website was not working for check in. The check in and check out process is complete garbage not user friendly at all. It's too complicated for a person who is very familiar with technology. I will never rent from this location again. Would rather go somewhere the customer service is full service and not self service where an employee is lacking in customer service skills.

kerrie hansen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Shreve 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony L Diggs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juzt Construction 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phoenix Beisell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Castro 
Évaluation :
5

The employees at the location were very friendly, knowledgeable, and helpful. I'll be going back to this location when I need a U-Haul again.

Connie Leach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD ROTH 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenton Montgomery 
Évaluation :
5

Great instructions! Thank you!!

Jean Davis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Russon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes Bell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY KEYES 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Roberto Valdez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY JAWAD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Hooper 
Évaluation :
5

very friendly and helpful

IRIS MCKINNEY 
Évaluation :
4

Appliance dolly reserved but none available. Credit received. ***COORDONATE THE STORE HOURS WITH UHAUL ONLINE RESERVATION SYSTEM!!!*** It was an extreme inconvenience to have reserved a truck for 8 AM pick up, and arrive at the store to find out they did not open till 9 AM. This had a critical impact on our schedule.

BRANDON DURAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GWENDOLYN ELLZEY 
Évaluation :
3

They never answer their phones. I called 5 times at different times and my call was never answered. I decided to go down to them and reserve a truck. The customer services was good. The truck was well used but it ran good and drove good and that's all that matters. There was a bit of trash in the back of the truck but it wasn't a big issue. Over all my experience was good I just wish they would answer the phone.

BRIAN SMITH 
Évaluation :
4

Only problem there is-is location. Very dark. Hard to find in the dark. Also chose option called Rental share or something like that. Trying to check in and check out on phone didn't work. Lucky for me the clerk was late closing down and she handled the the pick up for me. If she hadn't I wouldn't have been able to get the truck. Also next day when I went to return I couldn't get any reception . But you guys didn't charge me extra for it. So I appreciate that. Everything went smoothly enough considering the glitches. Just have them light the place up.

KATHLEEN CASTLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Ankrom 
Évaluation :
5

The folks there were super helpful

GREGORY HUGHES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN FISK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJAT MAHAKALE 
Évaluation :
5

CS was great.

Richard Sharman 
Évaluation :
5

Friendly staff, knowledgeable and easy transaction

Mark Azersky 
Évaluation :
5

Organized and helpful.

MICHELLE CAISSE 
Évaluation :
5

The lady at front desk was very helpful and kind

ROSE ALVARADO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James Chapp 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan Phelps 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER TOURE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheridan Jess 
Évaluation :
5

They did a great job and really went out of their way to take care of us. Even when the timing of our move got messed up they made adjustments and made everything work out. Mandi was awesome!

CHRISTOPHER LEE 
Évaluation :
5

Fast, Helpful staff

Gage Gist 
Évaluation :
4

Welcome on a very professional level. Thank you.

Angela Page 
Évaluation :
5

When calling and reserving equipment, it would be better for the caller to know what equipment is available. I had asked for a utility dolly, and there was not one available. I was using uhaul 1 way, so equipment was not rentable.

MARSHA ELY 
Évaluation :
2

Bring the rental closer to my location

John Pignanelli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE COFFMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Baran 
Évaluation :
5

After an upsetting pick up this was a welcomed smooth drop off.

Craig Larson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Crawford 
Évaluation :
5

Amanda is always so kind and answers all my questions. She has everything ready for me to sign so I never have to wait,

Rose Perez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Candi Perez 
Évaluation :
5

This is the second time I've rented a U Haul here. The best service ever. The most recent on June 29, 2020, was excellent service, so very helpful, polite and knowledgeable.

LINDA CIMORELLI 
Évaluation :
5

She was awesome and helpful

SHAHRIAR GOLIAMRAEI 
Évaluation :
5

Excellent service by the staff! Thank you for a great experience

JOHN PAYNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath Hewson 
Évaluation :
5

Madie was awesome friendly and helpful. She actually made my day

John Knudsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Manwill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April Romero 
Évaluation :
5

Mandy was very helpful, friendly & efficient!

janet polard 
Évaluation :
5

Fuel gauge didn't work properly and initial indication of how much fuel was wrong. Be careful to check yourself. Went 7 miles and it cost 20)$ in gas and fuel level hardly changed in truck. Office gave me credit back. Just be careful to check and tell them

Shelley Aspbury 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tia Carey 
Évaluation :
3

they charged me for a furniture dolly rental which I did not rent nor get and they charge for blankets that were on the floor from the previous user which they did not even check.

Robert Caprisecca 
Évaluation :
5

Mandi was extremely helpful and knowledgeable. Great to work with her. ????

Tom Strine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Williams 
Évaluation :
3

Mandy made it easy

Kris Marsh 
Évaluation :
5

The customer service we received was great. The truck was clean and in good condition. Merci.

Kelley Faulkner 
Évaluation :
2

Takes too long to return a truck when there is no one there. Too stressful

Terence Edmondson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla Steele 
Évaluation :
1

Both locations messed my time and days i was suppose to have the uhaul. The lady was rude about me returning it, because i told her i didn't know how to do the self return. I was very unhappy with the service i had recieved

HAILEY LYON 
Évaluation :
3

We requested a furniture dolly and it wasn't in the truck. It would have been nice if the orders were reviewed and had the right equipment inside seeing how I "rented" the furniture dolly for $14. What a disapointment.

Ashley Daily 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Crafford 
Évaluation :
5

Quick check in quick check out Great location

CLAUDIU APOSTU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken Adkins 
Évaluation :
5

Very happy with the set received there

Robert Coghill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil Shobe 
Évaluation :
4

I am not from this area so I dont know anyone here to recommend although, I would if I did.

Cindy Wadsworth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO Carrasco 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Herrara 
Évaluation :
1

Process was unnecessarily made complex with stupid ideas to upload my photo I'd whilst I was standing in front of her. I needed the equipment for merely 4 hours but the lady stated I had to keep it for 24 hours

Samson Omosowon 
Évaluation :
4

Just provide an after hours number for drop off

Shaundra Coleman 
Évaluation :
5

Merci

Josue Barraza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery cave 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith schepp 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Romel Clariza 
Évaluation :
5

I was treated with great respect by AAA Mesa Storage Manager Ms. JENNY. She works hard to make sure everything is satisfactory for you! I have had my storage there for 5 yrs with great service.

Deborah Sterling 
Évaluation :
5

Mandi was very helpful and awesome

Zach Young 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Robbins 
Évaluation :
5

Keep the same people there.

Gabriel Rascon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Bever 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john lindstrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Mathews 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMMY palmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi Tichinel 
Évaluation :
5

Keep up good work

Ezequiel Ochoa 
Évaluation :
5

I had rented a truck from american storage and jenny helped me. She is awesome very professional and helped me with everything i needed.

Jennifer Burton 
Non les évaluations ont été soumises pour cet établissement.

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