Thank you for the opportunity to rent a tow dolly although I didn't need it and I left it at the lot I will call them to let them know I thank you for your service have a blessed dayBrett H.
Customer Reviews for American Trailer Sales
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Caldwell, ID 83605
(LOCATED IN FARM CITY CALDWELL)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h15 am à 5h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 12/24/2021: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèleCarlos R.
Le client n'a pas laissé de commentaire.Levi W.
Le client n'a pas laissé de commentaire.Travis C.
Professional quick and friendlyGONZALO N.
Le client n'a pas laissé de commentaire.lyle J.
Le client n'a pas laissé de commentaire.Victor G.
Trailer was muddy and had not been cleaned by previous renter, this was acknowledged by rental yard. I had to take the trailer home and wash out the mud myself. Trailer did not have chock for motorcycle as advertised, I had to build a wood chock in order to move motorcycle. Person working at rental location was not very friendly, in fact it almost seemed as if I was putting her out.Brian S.
Le client n'a pas laissé de commentaire.Brian B.
You're doing wonderful. It couldn't have been more convenient. Merci.James B.
Le client n'a pas laissé de commentaire.Anthony S.
For long distance rental it would be great to have cruise controlRalph O.
Everything was adequate. I just found the customer service to be lacking substantially.Donna B.
Le client n'a pas laissé de commentaire.Windy S.
Make sure you check in the correct uhaul return. We were told it was being returned an hour late wen it was over a day early. Trailer was never checked in so had to make multiple calls to clear up situation.WAYNE H.
Le client n'a pas laissé de commentaire.Elmer B.
Le client n'a pas laissé de commentaire.Carla S.
Le client n'a pas laissé de commentaire.STACEY T.
Le client n'a pas laissé de commentaire.DEBRA W.
Le client n'a pas laissé de commentaire.Bryan H.
The stock of trailers at this location was very small. Hope that any reservation is filled with stock.Brian C.
Le client n'a pas laissé de commentaire.Lowell S.
Super fast and helpful!!!Christine C.
Le client n'a pas laissé de commentaire.Samantha B.
Would be great to have more trailers availableAlbin G.
Le client n'a pas laissé de commentaire.Irving B.
We really enjoyed being able to use the online return as our work schedules don't work for store hours. MerciNicholas I.
Le client n'a pas laissé de commentaire.Steven B.
We arrived at 8:55 not knowing they opened at 9:00. The door was unlocked and when I went in I was very rudely told â€œwe open at 9:00 so I went outside and waited for 5 minutes. She then came out. My husband was driving and he asked where she wanted him to put it and she again very rudely yelled at him to wait. We weren't in a hurry we were just trying to be helpful and she was obviously annoyed with us. Attitude that we did not deserve.Richard M.
Triailer worked great. Followed my truck with no sway. Would use UHaul again.Louis T.
The entire rental process went very wellJulie B.
Le client n'a pas laissé de commentaire.Joseph T.
Claimed was filthy when returned, my son and I know there was nothing left in backKerry H.
Lucy was Awesome!!William B.
Le client n'a pas laissé de commentaire.David W.
Le client n'a pas laissé de commentaire.Todd T.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Jesse K.
The only possible thing was an app for the truck return.Jeffery B.
Le client n'a pas laissé de commentaire.Ferrin H.
The only thing that I can say is that they were great and I would use them again.randy T.
Nobody advised me at any time that I would be loading, locking down then unlocking and unloading my vehicle. Joke.Keralea P.
Le client n'a pas laissé de commentaire.Lance H.
There were so many issues... where do I start?!?!? I initially booked the truck and trailer online and I was under the understanding the truck and trailer would be at the same site (because I had to load my Explorer and drive 6 hours from Caldwell, Idaho to Moscow, Idaho. Since it's only me, this was a huge inconvenience to have to go to two places!). So after loading the truck, I went to the place that had the trailer. After the agent hooked up the trailer to to the truck, I stepped back and paused (because the gravity of hauling my 2016 Ford Explorer was not lost on me) and I realized if I was going to be able to do this successfully EVERYTHING would HAVE TO BE RIGHT. I had checked the turn signals and the brake lights on an attempt to do my part of due diligence. So, because I don't know about trailers or hauling car on trailers, I paused again asked the agent, â€œIs everything hooked up properly and is everything ready to goâ€ She responded â€œyesâ€. I then drove back to the uhaul location where my vehicle was parked waiting to be loaded. As I drive in to the parking lot, I can tell everyone there is looking at me... to find out two of the chains were not secured and I hadn't even loaded my vehicle yet. Ugh! The uhaul people there looked at the chains WHICH WERE BROKEN and replaced them. They helped me load my vehicle and it looked ( from the casual observer) it was secured and ready to travel. I received the truck only 1/3 full of gas (which was actually a good thing) because when I did stop for gas I checked my vehicle. The straps were completely loose and the vehicle still there the chains but I had only gone about an hours of my 6 hour trip. So, I did the best I could to tighten the straps but it's not my job and I really don't know what I'm doing. I had to stop every 1/2 hour and check/re-tighten the straps. This went on for several hours until I got to Lapwei, Idaho. While checking the straps at a gas station, I man said, â€œYou got the wrong tires on that trailer!â€ This man happened to be a manger of a uhaul in Boise and told me â€œthe tires on the trailer are from short trips not 6 hours!â€ This man helped me secure the straps and did a thorough check to help me out! Thankfully, this random meeting saved a little time and nominally reduced my frustration. The one thing he couldn't fix is the truck... which the rpm's sounded like they were revving so high, he check that I was using the towing mode but that made no difference. It took nearly twice as long to make it to Moscow! SERIOUSLY ...VERY ANGRY. It's stressful enough with having to tow your vehicle but it's beyond words when you pay for something and it's Beyond words to pay for something that doesn't meet even your basic expectations!Daniel H.
Polite and quick service. Office isa little cluttered and dusty, but it's a trailer shop so kind of to be expected.Dean W.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.Kimberly K.
Le client n'a pas laissé de commentaire.WILLIAM EDWARD M.
Le client n'a pas laissé de commentaire.Joel G.
Le client n'a pas laissé de commentaire.Korey Y.
Everything was great!! Very friendly and helpful staff. Easy to work with them.Nathan P.
We dropped off the trailer after hours. No real problems. Not an easy lot to negotiateROCH RICHARD B.
Le client n'a pas laissé de commentaire.Greg A.
Le client n'a pas laissé de commentaire.Franklin C.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.Jodi H.
Personnel needs some training in customer service.harold G.
Because they closed early that day, I could only return online which really did not work as it was supposed to work.Clayton C.
Great service, very friendly, price reasonable.JAMES G.
Le client n'a pas laissé de commentaire.ronald M.
Le client n'a pas laissé de commentaire.ronald M.
Le client n'a pas laissé de commentaire.Forrest W.
Le client n'a pas laissé de commentaire.Amy T.
Just clean the truck windshield and drivers side window very dirty there was mud and dog hair all over inside the cab of truck we drove it to Nevada that way good thing we are not allergic to dog hairTracy O.
This is the best location I have ever rented from, I would highly recommend them. Very helpful and friendly. A++++Krystin R.
Le client n'a pas laissé de commentaire.Alfredo V.
The woman at the rental counter was extremely rude and had very poor customer service and was very unprofessional. The manager of this location was excellent and got me back on the road, had very good customer service and was professional.Dustin P.
This location was great! The national phone line and your website were HORRIBLE !Alan H.
Le client n'a pas laissé de commentaire.Daniel R.
Le client n'a pas laissé de commentaire.Kenneth M.
Le client n'a pas laissé de commentaire.Trische C.
Le client n'a pas laissé de commentaire.Raymond M.
Le client n'a pas laissé de commentaire.Kelly W.
With the 26 ft truck rental, explaining the storage coming with that for a free month free storage should b better explained, we planned on it to find out there was no available storage thru uhaul..Sammy D.
Just dropped off the keys & lady checked out the truck & we were good to goMelvin P.
Le client n'a pas laissé de commentaire.Shad J.
Nothing I rate you number 1Charles S.
When a customer walks in with questions give them to print out a paper of info that they have requested with all demos of that location plus business card for that location and site for return closest to their destinationClaire D.
Le client n'a pas laissé de commentaire.Dixie M.
Le client n'a pas laissé de commentaire.Susan I.
The Uhaul app to return the trailer is junk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Keith R.
No one was therePatricia W.
Le client n'a pas laissé de commentaire.Aaron F.
Le client n'a pas laissé de commentaire.Bill T.
Great experience! There are several businesses near me that have u-hauls, but because I have had two exceptional u-haul interactions with two different staff members at American Trailer Sales, I will always rent my u-hauls from them.Tanya C.
Le client n'a pas laissé de commentaire.Martha D.
Online check-in is horribly slow and didn't work.Micah M.
Everything was easy and quick. Thank youDaniel W.
Everything was working and in good condition. I have no complaints.Christopher G.
Le client n'a pas laissé de commentaire.Don C.
Le client n'a pas laissé de commentaire.asusena C.
Excellent service. Returned trailer at 4:15 pm on the 23rd of March after hours.Gerald U.
Le client n'a pas laissé de commentaire.Kim K.
Everything went awesome! Sandy was great and very Courteous. Definitely use again and pass on her great service to friends and family.Jesse U.
Le client n'a pas laissé de commentaire.Curtis D.
Le client n'a pas laissé de commentaire.Lanett B.
Well done. Thank youlevi W.