Courteous, efficient, and overall exceptional customer service.
JESSE A
Customer Reviews for Amplify Buildings LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very helpfull
HOWARD SEasy process, great communication, owner is a great person. Best service I've ever had at a uhaul.
DENNIS RTruck was very dirty inside and outside. It ran terribly and I wondered if it would even get me to and from my destination. The manager made me wait after I complained about how dirty the truck was for about 15 minutes while she sort of cleaned out the cab and made excuses about why it was so dirty. Very unprofessional. I will not return to this location and not recommend it
RONALD HVery professional
BELINDA HNothing to improve! I had started to pull up the self-return instructions when an employee came out and took care of it all in less than 2-3 minutes. Easy and smooth.
Charles HThe lady was extremely nice,courteous and professional that helped me
CAROLYN MSuper quick drop off and quick, friendly service.
CHRISTOPHER RNot involved with personnel, self drop off..... the app. Kept freezing up, very frustrating.....ended up calling U-Haul
Michael HThe owner/operator of this location does a great job
DUSTIN FEverything went very smoothly and the lady helping us was very pleasant and efficient.
GREGORY HNothing. The lady who works there was very professional and helpful. Got me hooked up and ready to go. Thank you very much!!!
Justin II don't have any suggestions. The experience was easy and the representative at this location is amazing. She answered all my questions very friendly and professional
CHERI MI've used U-Haul in King twice now. The experience is great from start to finish, super easy to work with and a very laid back atmosphere. Will come back again!!
Andrea LThe Good, The Bad and the Ugly… This review is two parts. Part 1 - we give 4,5 stars…we rented a 26' truck for us to fill and move the bulk of our household ourselves. We boxed everything our self and moved all the lightweight furniture we could fit on the truck. The rental process using the app worked fine (although it would have been helpful to know all the information required prior to getting to the lot to take the truck as we had to run back home and back again). The drop off location worked well as did the instructions on the app. Part 2- less than 1 star!!! We hired Amplify moving located in King NC to move the heavy furniture we could not. Marlin (the owner) was pleasant, took down all our information, and visited our home to put eyes on the actual pieces they would be moving. After estimating "6 or so hours" to complete the job we signed a contract. After it was all said and done we were charged for 20+ hours, a 26' truck for 2 days, a pulled trailer for 2 days and 5 workers. What should have cost me on the low side $980 and on the high side $1200 ended up costing me $3500 (this is after I got her down for breaking molding off a dresser, scratching and dinging my kitchen table and chairs, putting dings and scratches on my new walls, and leaving a very heavy china cabinet in the garage because she didn't have the hired muscle to bring it up the steps into my house). Her moving team consisted of her, her mother, her brother, and two friends. Their inexperience became abundantly clear when they would discuss for 20 minutes how to move a piece of furniture before attempting it. It was this inexperience that added up the hours that it took to do this job. Marlins inexperience was evident in not knowing her teams abilities reflected in her completely underestimating the amount of time the job could take costing me more than triple the estimated amount. Would not recommend them for a full household move…they are not equipped!
SANDRA BThe truck was not ready on arrival. The truck exhaust system was broken when truck was picked up. Extremely loud.
JEFFREY BFriendly, fast service. Highly recommend.
ROBERT PNo problems with the dropoff, except no one put in the computer that I returned it so Uhaul threatened me with criminal charges.
SUSAN GI have rented from this company several times. The owner is always very nice, friendly and she always makes sure you have what you need to get your move completed. Anytime I am in the area and need to rent a UHAUL, I will always rent from her. Thank You for Always providing Great Service!!!! Have a Wonderful Day!!!
MELISSA MI had to wait 3,5 hours for roadside service because they gave me a trailer with 2 separated tires and 1 was dry rotted. Also there wasn't a drop of brake fluid.
RUSTY BI was pulling a 6×12 enclosed trailer loaded from Havelock NC. My trans was getting to hot. So i stopped in King NC. I rented a box truck and a auto transporter. After unloading everything out of the box trailer. I hook up the trailer for my car. The lady walked back inside. I had to load my car myself. I thought my Pilot was smaller then the width of the trailer. I drove the car on and was on top of the outside rim of the trailer. I climbed out of my car i did'nt the fender folds down on the driver side. The lady did'nt say anything about the trailer. I had to climb back in and center the car. It was right on the edge both sides. I drove less then 36 miles to the VA line and shredded the passenger front tire on the trailer. I drove it the rest and called it in. I waited 2 hours on a tire replacement. Then i found out the rim was bent the trailer should of never left the yard. That is bad buissness practice folks.
THOMAS RVery Friendly. Great customer service.
MARTY WImprove the general appearance of the site, and provide better parking for customer vehicles.
RANDALL WWe reserved a 10-foot truck for a one-way move across the state. U-Haul called us 24 hours before the move to let us know we would have to take a 15-foot truck and pick up in a different city. About an hour and 10 minutes before pickup, when we were on the way to get the 15-foot truck, U-Haul texted us to tell us we were being moved back to the original pickup location, but did not text us that the truck would be 26 feet instead of 10, even though the reservation for the 15 foot truck in the second location was supposedly guaranteed (in writing in an e-mail). The attendant at Amplify told us that was what we got for booking at the last minute. (We booked six days prior to the move, and U-haul had time to move our pickup location twice during that time, but did not let us know either our phone call to them or by text that the truck would be 26 feet instead of 10 feet.) U-Haul had ample time to tell us if they simply could not meet our needs, but did not do so. The attendant at Amplify also refused to let us use her restroom and used crude language to us when we asked. We had to drive the almost empty 26-foot truck for four hours in heavy traffic on Interstate 40. Because the truck was almost empty, it bounced horribly. The truck's ABS light (anti-lock brake system) came on several times and we just had to keep driving it. We weren't sure how serious it was so we kept driving. If you must use U-Haul for a one-way move, rent from an actual U-Haul location, not one of the many poorly supervised businesses that have a few trucks for rent.
SAMUEL LThis woman is a delight. She is very pleasant and always smiling. I took all 3 of my rentals back to her and she was awesome every single time!!
Roger YOwner is very friendly and nice
RICHARD MVery helpful and informative. I've used (or know people who have used) U-Haul in the past and this team is a shining star!
ROBERT JEverything was perfect.
Frank LOther then getting me the wrong drop off location that was 25mins in the wrong way of home. I would tell people to rent from there this was the only problem with all my rental.
Joseph PSmooth drop off experience.
Kimberly CWhen I rented my vehicle this drop off location 2 miles from my destination did not show to select in Uhaul website/system. Uhaul, once again get your systems fixed, I can only assume this was to incur additional mileage charges for me. The owner of this location was super helpful and she made my drop off so easy and quick. It seems to me that Uhaul corporate does everything possible to make their staff and dealers lives miserable with poor systems that don't promote quality/value products and these people succeed despite corporates' lack of support.
BRIAN B1st truck had no gas so switched to another truck barely over a quarter tank, inside hadn’t been cleaned smelled like smoke, overpriced
Darwin WOkay, First. I will say the owner of the company was very supportive and easy to work with. * However, you definitely need to inspect the truck (including inside the back of the truck) inside and out to make sure it's cleaned and feasible for the move before use.* When entering the truck, I noticed it was not swept out In the cab. However, the manager offered to clean it out which was not as important so I denied the offer due to the fact I only rented the truck for the one night and needed to get the move done as soon as possible. When leaving, I noticed the engine rode pretty rough and needed a tuneup. When I got to my location, I open the roll up door and I realized the back of the truck was clean of debris but was not swept and the back was wet and dirty. So, you will need either a push-broom to clean out the back of the truck or you will need to rent moving mats ($1each) for mattresses or anything cloth to keep your stuff clean during the move. Now, the gas tank was full wnen I started. However, when I finished the move and got to the gas station to fill up the tank, I was unable to because the outside of the gas cap was cut off and the inside of the gas cap was attached to the gas tank and would not come out (even with a knife) so I could not get fuel. So we had no choice but to take the truck back without filling up the tank. I contacted the owner the next day and she mentioned that she knew that the cap was removed but forgot to tell us. This was kind of concerning because if it was a long distance move, I would have been stranded because I would have been unable to get fuel. However, the owner was supportive and did not charge me for not filling up the tank. With all that being said, if you live locally, I would recommend this location if you did not have to drive a long distance to move as the equipment might be a little bit questionable and not maintained but it got the job done.
GARY WNot sure if anything could be improved. Service was good , the rental process was easy, stream-line, yet thorough. Truck was clean and instructions for operating were clear. Merci!
MELANIE EGreat customer service couldn’t ask for better.
keith hThanks
CHRISTOPHER DMarlen always provides excellent service. I needed a trailer lady minute to grab something from Home Depot and she handled it smoothly and quickly. This is the 3rd time I've used her and will continue to do so.
JACK AThe lady is the best!!
Randall EGreat rates and friendly service. I am a repeat customer and will continue to be!
Rodney EIt was lunch time when I got there and I called the number posted on door and they came right out
KENNETH RNothing, my experience was great at this location and the owner was extremely helpful.
Thomas CVery friendly personnel.
Heleena MNothing! Make more people like the owner! She is amazing!!!!
Pilar KAWESOME SERVICE!!!
Debra MAwesome service!
Debbie MNice lady very helpful .
Mark DAlways look for new ways to show clients you care. Most likely they are stressed at some level. Remember to let them know as you did in my case that you value your clients. My service was great and friendly and delivered with kindness. I appreciate it!
DALE PRehire
Cindy AThe Phone App could be easier to use. Not very user friendly....
Robert SMy first drop at this location! I was greeted by a beautiful young woman who definitely was skilled in her profession. Excellent communication!
Randy ZThe lady there was beyond helpful and very beautiful
CUELAH LEasy transaction. Efficient and friendly staff. Will definitely use this location again when we come back.
ROB L