Le client n'a pas laissé de commentaire.
Matthew W
Customer Reviews for Amstar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Raj and Gita were great!
Natalee JLovely people to work with.
Suellen MVery thorough and kind
Suellen MIf it’s convenient
Laura SMake sure vehicle is ready. Need new updated office equipment, need to de-ice your vehicle
Paula VIt was fine as it was close to me. But it is really clear that U-haul is just an afterthought for this station. I had a long wait, the pads I wanted were "Oh, we don't have those." So it works if close, but it wasn't positive.
Lee EIt was easy and fast. They were helpful and great to work will. I'll be back.
Scott HI had a good experience with my location. The operators were very kind and helpful!
Katherine FDefinitely want to check-in in advance to speed up the process of picking up your rental. Be very diligent on the gas level at pick-up. I took a picture before leaving the station and filled it to that level when returning and was charged for an extra 2 gallons.
Patrick SNo issues, everything was great!
Hendryk ROriginal person we spoke with had issues accessing our online reservation and we waited for nearly half an hour waiting for them to troubleshoot it. They were helpful, but it was overly long for something I pre-ordered ahead of time.
Riley Otakes forever to get out even after checking in
jean-paul eWe paid our $168 for the trip to our destination, and the next day was charged an additional $12 for exceeding the mileage that was allowed. We only went to our destination and returned the truck to the nearest drop off location that was more than the 12 miles from our destination. We shouldn't have to pay this additional charge if we were not told that we would have to pay to drive to the drop off business. Fraud or untruthful agent? I want an answer that is not being provided to me!
Becky TWe are existing customers for many years, several times a year and the paperwork still take forever. all our info is is your system and it should not take so long to pick up equipment.
JeanPaul EVery professional and nice staff
Michael JComments are located above
Ryan MNot organized very poor customer service. I returned the truck full with gas they proceeded to watch me fill it was gas. Horrible experience I will never rent a truck from here again.
Kayleigh PMy preferred location in DeKalb(closer to my home) never offered the Cargo Van which works the best for what I needed to haul. This location actually added on 52 miles before I could even get going this morning. It would have been nice to have had a choice when adding gas at the end instead of being told I had to do it there where the gas prices were higher than the area average
Jill PThe van was fine. The dealer explained that I had insurance, but if I were in an accident I had no piece of that says clearly that I have insurance. The contract mentions insurance, but doesn't say what kind of insurance is included. The contract says Coverage CDW with no explanation as to what that means. There really should be paperwork that clearly says what kind of insurance I have, liability, comprehensive and collision and the details, how much insurance and the deductible. U-Haul is a national corporation. It should be doing than this in regards to insurance.
richard mGreat timing had the vehicle set up before I got there great customer service loved it thank you so much.
Victor TI got overcharged for the miles
Ryan ETook an hour to be "checked In" even though I had already done so on my phone. Had to upload a picture of my license multiple times. U-Haul truck was stuck in mud and I had to help the location owner get it out utilizing broken pieces of fencing and an inadequate very small chain.
Austin SNice people but nothing but trouble reserving and processing the rental.
Anthony MThe van wasn’t swept out from previous renters, had candy rappers in front, but it was still a very nice van.
terry hBecause the gas station was closed when I returned the truck, it wasn't clear where to park the car. The only reason I figured out was because I saw a U-Haul van.
Edgardo VPolite easy rental
STEPHEN PConfusing that the Uhaul drop off was at a gas station.
Rachel Atruck was dirty inside when we picked it up
GAYLE DAll was great. Very smooth.
Steven Mthe people were great
DONALD Fthe guy took FOREVER to check us out.
DONALD MIt was a bit difficult to under stand the employees and one employee seemed to not understand what I was asking. They were nice though. It all worked out okay. The location was very convenient and I'd much rather have a convenient location.
ALYSSA RVery friendly folks! I forgot to complete all of the online information, but they walked me through it all and explained everything clearly.
DANIEL CIternet was out at location. The gentleman there was courteous, friendly and helpful. Matt Goettenbodt was also very helpful to me . With finding a truck at the last minute. Great job .
Paul Dnot pleasing aesthetically, but easy to pickup
Timothy GIt was just a gas station and I never went inside. Man came out and checked in the vehicle and it was an easy process. But the truck had very dim headlights and the AC did not work very well.
Nannette EVery nice people and a good truck.
DENNIS BThe guy who rented the truck to me was very helpful and personable.
MICHAEL PThe agent kept us waiting for 45 minutes on pick up and 30 minutes on return he seemed very confused did not really seem like he knew what he was doing very frustrating trying to rent the vehicle
ROBERT BThe cargo van needed a good exterior wash. Inside was very clean.
Harry LJust keep giving great personal attention to customers.
JOHN WAMSTAR was great to deal with - especially when we needed to add some hours
Joseph HMore staff is needed at this location as there was an issue with the roll up door being jammed in the open position & since there was only one representative available, we had to fix it ourselves in order for the truck to be used. The Re presentative provided wrench for us to use, but truck should have been inspected prior to ensure that it was in working order.
Michael GThe vehicle was clean by normal standards, but I was informed that no disinfecting was done to control the spread of COVID-19. I had no choice to use the vehicle, so had to spend an hour of my own time to disinfect it before I could load it with my stuff. I just hope I do not get the virus because of the lack of respect you have for your customers health and well being.
BRIAN SThis was not my original pick up location. it added an hour (30 min both ways) although compensated for miles, not compensated for gas not time. The person on call to change location was very nice. I didn't anticipate these costs when she called. I would have asked to lower rate by $25 or so, knowing now. But all good
Steve PIf a change in pick up location happens please notify more then 30 minutes beforehand. I bearly made it to the pick up location in time. Eventhough i was given more miles do to the change I ended up spending more in gas in the end. Please also offer an amount off to cover for the increased gas as well as the mileage. Finally if possible having someone that knows how to check trucks out and look up orders would be helpful as well as it makes it a very frustrating 30 minutes trying to look up an order and check things out even when doing the express check out on the phone prior to picking up the vehicle.
Grant GWe were charged a $25 charge for cleaning. The uhaul was swept out upon dropping off. The man looked at the truck and never told us we were being charged an extra fee. I will note that it was raining/snowing the day we dropped it off as well.
Jerry R