Customer Reviews for Annapolis Carroll Fuel
(U-Haul Neighborhood Dealer)

179 évaluations

1824 Forest Dr   Annapolis, MD 21401

(443) 569-3095

Heures d’ouverture

  • Mon-Sun: 6 am–11 pm

Services dans cet établissement :

Pour nous contacter

(443) 569-3095

1824 Forest Dr
Annapolis, MD 21401

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 6 am–11 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Amirpasha Azari 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia Hobday 
Évaluation :
3

The pickup was quick and easy, but the vehicle only had a half tank of gas. I not only had to fill it before my trip, but I had to return it full.

Andrew Mulligan 
Évaluation :
5

The gas station attendant was VERY nice and VERY helpful. He even parked the truck back into the original spot for me.

Charles Isaacs 
Évaluation :
5

everything excellent

Teofilo Gutierrez 
Évaluation :
1

It was horrible. I was left a quarter tank and it was dirty mud everywhere. Submitted a picture during the online check in and still got charged.

Mhabhushah Koffa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george graves 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Erica Morales 
Évaluation :
5

Actually nothing. Job well done. Maybe have an awards program(points) for frequent customers, such as myself. I use Uhaul trucks 3-5 monthly. I would LOVE to get special deals and/ discounts.

george graves 
Évaluation :
5

24hr service locations

George Graves 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Camilla Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Filipe Durante 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis Forrester 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna Kern 
Évaluation :
2

Be nicer

Tommy Mollen 
Évaluation :
5

Oui

Matias Castillo 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN KRENZER 
Évaluation :
3

I am still waiting for my itemized receipt. I am not happy about it. Owner said it would be emailed to me.

Patrick Horgan 
Évaluation :
1

You have a rogue local dealer here. This is the 2nd time that Annapolis Carroll Fuel has tried to rip me off. The first time, he tried to charge me something like $80 for fuel. I disputed this charge with Visa and received a refund. This time, he not only tried to add gas, he also must have "planted" dirty mats in the cab. There was no rain, no mud, no nothing, the entire 24hrs I had the truck. I swept both the front and the truck bed with a blower before I returned it in pristine condition. This guy must have figured out that the "$25 cleaning fee" is a loophole to get extra revenue to take advantage of unsuspecting renters who don't know to take a picture of every inch of the truck. Even I-who had suspected this guy was corrupt before-didn't think he would plant dirty mats to get his $25. Your Uhaul rep was particularly unhelpful, basically saying "he took pictures, how could that be wrong?" See my photo of the gas gauge. Also note that the picture he took had a different odometer reading than my picture. I plan on disputing with Visa. But I believe you need to get control of this guy at this location.

Mark Baumel 
Évaluation :
1

It's ridiculous that you have to drop off the UHaul in the same location where it was picked up. People rent these so they can move. It's also ridiculous that you have to physically be in that location to confirm on your phone that pick up was completed. What if you don't have a phone? What if you had someone else drive the truck for you? The phone check in didn't work either. It said we could use the phone to check in at any time, but once that was done, we were told to go get the keys from the clerk of the (not yet open) facility.

Hana Vicente 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele Petro 
Évaluation :
2

Very slow and inadequate pick up process. Nothing was explained, there was not a clear handover of keys and responsibility, and attendant continued to serve other customers while processing the contract with no explanation or feedback. Exceedingly slow.

Dana Loll 
Évaluation :
4

Truck had a strong smoke odor.

Briana Savoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan Shifflett 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IRFAN MOGHAL 
Évaluation :
3

Needs better signage. I wasn't sure where to go to drop off the keys.

Matthew Krebs 
Évaluation :
5

Everything went well but the truck's engine light was on.

Steve Brunett 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taymeko taprika 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina C Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate Fraser 
Évaluation :
5

N/A.

Brenda Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Swartz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Merkel 
Évaluation :
5

Choose this location as they were very close by and as they are part of a gas station they are open long hours every day including Sunday. Other locations and competitors had much more limited hours for pick-up and drop-off.

Brian McHugh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan Sibiski 
Évaluation :
5

Goooooooouoo

OSCAR REYES 
Évaluation :
2

I had set up mobile pick up for 3pm. Someone called me at about 4 because I hadn't picked it up yet. I said I would be there probably 5 to 6. Showed up at 5 and saw she changed pick-up time to 6 so I couldn't check in, had to switch to regular check in. If I pay for the truck from 3pm Sunday to 3pm Monday, why does it matter when I pick it up? Then when I returned the truck, the guy kept pushing me to put "a little" gas in it even though we only drove about 12 miles. I said they could charge me for the miles (he said regular gas rate doubled), but he refused to give me odometer readings. I was charged for more miles than I drove (not a ton more so it's not worth pursuing for a refund). All around annoying experience, but the van was great, super clean.

Anne Sloan 
Évaluation :
3

The passenger cabin had papers in it. The dolly I was charged for was not in the truck.

Philip Gallagher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Smith 
Évaluation :
5

The truck wouldn't start this morning so I was late returning other than that everything was good

David Price 
Évaluation :
5

Excellent service from beginning to equipment was turned in.

QUINTON HUDGINS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Delaney Dold 
Évaluation :
5

Annapolis Carol Fuel is an AWESOME place to drop off equipment!! The location is open until 11 PM which is great for drop off/return. I returned the equipment at 10:30 PM and the personnel were friendly and professional!!!!

Terry Pearce 
Évaluation :
2

Dirty vehicle given, with disgusting service given

Jon Rowley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE HERNANDEZ GRANADOS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary Foster 
Évaluation :
1

They need a better set up! I should have gotten partial payment back and I still have yet to receive it! It's just not a good place if your a paperwork person.

Mitchell Zykia 
Évaluation :
2

They charge me for gas which the gas was where it was suppose to be I have pictures to price and I have called them several times to fix the isssue and left a message and no one has called me back yet and this was weeks ago

Shajuan Morgan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Baer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio Ascencio 
Évaluation :
4

From my experience with this rental, I can recommend nothing at this time.

Rachel Griffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elijah kyriacou 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK HIGGENS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Smucker 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL VENTURA 
Évaluation :
1

Was left waiting for a long time at the gas station where this location is located. The truck had a greasy substance all over the floor, and we almost slipped on it multiple times.

Lisa Quigley 
Évaluation :
4

The Annapolis Carroll Fuel location was very convenient and efficient. They even helped with information after all the UHaul return places were closed.

Josh Brill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iverson Agbayani 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Archibald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emari Randall 
Évaluation :
1

I left the truck with over a 1/4 tank of gas (as was instructed to when I picked it up). The gas station attendant (the location was an actual small gas station with a little shack) took the keys and didn't look at the truck with me as I requested. Then I get a bill for 60 dollars, saying the truck wasn't filled up properly. This is a flat out lie on the gas station attendant. And will definitely dispute this with my bank, if I'm not refunded the $60 dollars.

Mitchell Kiser 
Évaluation :
1

I was not given any information about additional charges nor a receipt so I have no way to know what are my charges . Totally irresponsible mgmt. and RUDE! Police intervention needed to find out what charges they plan to or already have charged to my credit card. Despicable service.

hensley elizabeth 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gil Poudrier 
Évaluation :
4

Nothing, gentlemen did his job perfectly. Got me in and out in timely manner.

Mark Heron 
Évaluation :
2

Having pick up at a gas station with just a kiosk in between pumps was chaotic. We were charged the Safe Move fee which we denied and did not receive our military discount as promised. We received no printed receipt and attendant was preoccupied with all the gas customers.

Brenton Greene 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Franklin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anne Rehill 
Évaluation :
3

Remind customers with on way rentals about the fine print. We had to call and supposedly drop truck off at another location other than the location on the Order Summary.

Simonne McCants 
Évaluation :
3

The website allowed me to book this vehicle for an after hours pickup that was not actually available. I ended up sitting outside the gas station until it opened, I was late as a result, and there was no help available to change the return time after the pickup time was delayed by this issue.

Beau Perrizo 
Évaluation :
5

Great, no problems.

Merrill Calotta 
Évaluation :
3

With only one attendant he needed to try to handle my transactions and his gas customers at the same time. Took longer than it should have.

Thomas Hamzik 
Évaluation :
3

Not much. This location is a major intersection for the city. Pratique

Jonathan Greenert 
Évaluation :
2

Truck Air Conditioning blew hot air. Made trip unbearable

Marc Carella 
Évaluation :
5

THE WEST STREET LOCATION WAS TERRIBILE. STILL WAITING ON NATIONAL UHAUL CUSTOMER SERVICE TO CALL ME AT 917-698-0865.

MARKL FRATTO 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Lyons 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GhulamNabi Mastoi 
Évaluation :
3

It was a gas station not a true U-haul. I would definitely recommend the actual U-haul owned establishment. We returned unused boxes and they were super friendly and helpful. MUCH better experience than Blacksburg by far!

Linda Scianna 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Royalty 
Évaluation :
1

No one called me the day before to confirm my order. I did receive a text message the night before that asked me to call and verify my pickup (around 6pm). I called a number of times and got no answer. I called the next morning and finally got through to a voice mail system. I left my name and number and asked for someone to please call me back. I left 2 more voice mail messages… no one ever called me back. I finally received a call 15 minutes before I was to pick up the truck and was told that there was no truck available for me. They offered a truck at a different location (2,5 hours away), if I wanted to travel. After talking to the rep for about 50 min. We finally worked something out. When I went to pick up the truck it was filthy. The windshield was covered with dead bugs, and the cabin smelled like cigarette smoke. When I opened the back of the truck there was stuff all over the floor and au haul hand cart laying on the floor. This told me that they never opened the back gate because they went to get me the hand truck that I rented. Also there was grease or oil on different areas of the floor that I had to clean up before using the truck. A very unpleasant experience.

Bill Buckley 
Évaluation :
3

I made the reservation for a different location, and Uhaul was unable/unwilling to have vehicle at that location which was only 2 miles away.

Bruce Maxwell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack Drawdy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB OZEMOYA 
Évaluation :
4

Not s dealer/central location, but fine for drop off.

Alison Elliott 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry Quinn 
Évaluation :
1

Environmental fee Gas fee

Kevin Dorsey 
Évaluation :
5

The service was excellent, and the online experience for booking and for checking in and out was also excellent.

Sheldon Pitterman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manpreet Singh 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry Kousbroek 
Évaluation :
1

PU location is a gas station, attendant barely spoke english and he would not come outside his little box so you could barely hear or understand him. took so long to get truck, because i had to wait for him to push me aside and wait on his other customers buying, sodas, cigarettes, condoms and drug related stuff.

William Adams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Marien 
Évaluation :
3

Process to reserve takes too long. Others arriving for gas only keep interrupting. Owner very pleasant.

Patricia ann Smale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Matthews 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael Heintzelman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara Strickland 
Évaluation :
1

This is a gas station with a clerk in the booth. He refused to come out and do the walk around. He also use his personal phone to take pictures of my ID and not a scanner.

Thomas Kelly 
Évaluation :
1

they charged a $25 cleaning fee despite it not being dirty.

John Sciamanna 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Hartley 
Évaluation :
1

When I called prior to reserving my truck I wanted price quotes and general information.. the attendant insisted I provide my credit card number first before any price or info would be quoted which I was uncomfortable with … when I tried to ask questions first regarding price he said that’s how we do it then he hung up on me… totally rude!

Gordon Saunders 
Évaluation :
3

the E check out process was a disaster. It took over 35 minutes total. The person conducting the reference check hung up on my wife. Overall, I thought the whole thing was unprofessional and disorganized.

David Riker 
Non les évaluations ont été soumises pour cet établissement.

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