I requested a specific size truck only to find out at pick up they couldn't get it. Uhaul doesn't guarantee that you'll get what you reserve two months in advance.David M.
Customer Reviews for ANS Tactical and Surplus
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Crestview, FL 32536
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 4h30 pm
- Sam : 9h am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I feel I was overcharged, The associate asked me how many miles I expected to be driving. I told her I was going to a location right down the street, picking something up and driving it to my house at the address on my drivers license. Which is exactly what happened. Because I underestimated the distance, she charged me more money.. She could have checked and calculated the distance rather than just adding on more cost by saying I drove farther than my estimated distance.DAWN F.
Le client n'a pas laissé de commentaire.Erik V.
The truck was not clean inside and only had a half a tank of gas. But the trip is over and we are glad.Leslie S.
Le client n'a pas laissé de commentaire.Billy T.
Le client n'a pas laissé de commentaire.JAMES M.
Le client n'a pas laissé de commentaire.ANTHONY D.
Le client n'a pas laissé de commentaire.LUANN D.
Le client n'a pas laissé de commentaire.HAROLD R.
Le client n'a pas laissé de commentaire.Lester C.
Nothing! The location was good and the workers there were very professional!Jacques H.
Excellent customer service skills highly recommend you thank you so much you guys are greatKAREN C.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.BERTHA S.
Very chaotic pick up process compared to my previous experiences with uhaul. A smartphone should not be required to pick up my rental. The truck was fine and the people at this location were fine but your system needs an overhaul.Mark B.
Le client n'a pas laissé de commentaire.RAYSHON L.
Fast and helpful, nice.AUBRBY C.
Le client n'a pas laissé de commentaire.KEVIN M.
Nothing. The people there are great and very helpful.ROBERT C.
Le client n'a pas laissé de commentaire.Summer J.
They were very pleasant to work with! We will rent soon again to transport our items from storage in a week or so. We will return to ANS Tactical !!!! Appreciate their kindness!! Linda MLINDA M.
Le client n'a pas laissé de commentaire.Damian N.
Your app and the website took 2hrs to complete returning the truck. I would never use the app or the website to get a uhaul again. I tried calling customer service, was on hold for a hour, then hung up on.Nathan B.
Le client n'a pas laissé de commentaire.GEORGE M.
I'm from a big city and they is by far the best location I have rented a truck from. Truck was perfect and clean.BRITTINEE B.
Le client n'a pas laissé de commentaire.JASON B.
Le client n'a pas laissé de commentaire.James D.
Easy pickup with great customer service.KARLA M.
Everything. This was the worst experience with Uhaul ever. With us being an active Air Force family in the beginning of a long career we will need to be using uhaul a lot. But I will purposely find other options and pay more. I was treated like actual crap from 3 different CX agents. Being transferred around with no help and no one was talking to each other so I had to re-explain every time. Absolutely the worst experience ever. If a supervisor sees this I'd love to talk.Micah B.
Le client n'a pas laissé de commentaire.FRANKLIN L.
Staff was excellent knowledgeable. Explain the equipment and hook up and super friendlyDIXIE K.
Le client n'a pas laissé de commentaire.Kyle R.
Le client n'a pas laissé de commentaire.THOMAS W.
Le client n'a pas laissé de commentaire.James K.
ANS Tactical took care of me when UHaul redirected my truck pickup from another location. When I went to pick up the truck from the first location the truck was critically low on oil and I had to leave it there. VERY inconvenient! Delayed me almost 2 hours. ANS Tactical contacted me based on what they were seeing within the system that I was having issues. Great service.Tanya F.
Le client n'a pas laissé de commentaire.TONI C.
Le client n'a pas laissé de commentaire.JUSTIN R.
Very customer service orientedKURT B.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.LARRY M.
Excellent service as always. Friendly staff and good service in Crestview Florida.TERRY A.
Stop robbing people. Still waiting on a printed receipt the store promised me. Just short of highway robbery for renting your trucks 300,00 $ per day is outrageous.PAUL P.
Le client n'a pas laissé de commentaire.GAIL B.
Le client n'a pas laissé de commentaire.SARAH T.
Le client n'a pas laissé de commentaire.Catherine M.
We have used this location on numerous occasions and the customer service is on point! Very professional and we will definitely use them again. Thank you ANS!SUNNIE Z.
The Lady Was Very Nice, Professional, And Accommodating! Then Young Gentleman Also Provided Great Customer Service! Much Thanks From Team Dodge Challenger!DAVID M.
Le client n'a pas laissé de commentaire.DANIEL R.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.JIM P.
Great customer service however the pickup truck I rented was dirty inside and out. There's evidence that a previous customer had a pet in the vehicle. If they charged someone a cleaning fee it hasn't been put to that use yet.PAUL G.
Le client n'a pas laissé de commentaire.MARK W.
Le client n'a pas laissé de commentaire.ANDERS L.
Le client n'a pas laissé de commentaire.GAVIN E.
Le client n'a pas laissé de commentaire.CHERI M.
Le client n'a pas laissé de commentaire.HARVEY W.
I was told the lights worked good when I left, bit the right side lights were inop. Not good when you're driving and hour back and forth.VERNON I.
Excellent customer service very friendly staff Quick and easy process Even verified identificationtony H.
Original drop off time made during the reservation was 4 pm. Got charged an extra day and that was not explained by the returning agentTimothy C.
Le client n'a pas laissé de commentaire.Jacob R.
You have done great thank youRandall H.
Le client n'a pas laissé de commentaire.SHELBY C.
I had a great experience with UHaul at ANS Tactical and Surplus in Crestview The staff was friendly and efficient. Made it an easy rental.TERRY A.
Le client n'a pas laissé de commentaire.JEFFERY B.
Le client n'a pas laissé de commentaire.JUSTIN T.
Nothing needs to improve. The equipment was in top notch shape and the staff were excellent.SCOTTY DWAYNE H.
Le client n'a pas laissé de commentaire.MARK U.
The lady on duty did an excellent job considering the stressful problem of the main computer system was down .Robert G.
Professional serviceKURT B.
Need 10ft trucks. I did a reservation for a 10ft truck and noticed they had me down for a 15ft truck that was too big for the little stuff I moved. So I had to spend 29,99 $ instead of 19,99 $ because they don't carry 10ft.MONICA B.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.JOSEPH P.
Le client n'a pas laissé de commentaire.ALEJANDRA V.
Le client n'a pas laissé de commentaire.Zachary B.
Again no complaints, service was awesome.James D.
Keep doing a good job.DONNA C.
Le client n'a pas laissé de commentaire.KURT B.
Le client n'a pas laissé de commentaire.BRENDA H.
Was the worst customer service ever. I had to go to 3 different locations.. they gave me a time and I didnt get in a truck till 2 hours later at a completely different location. the truck was dirty and didnt even have the right size truck I reserved in the system at first. Was absolutely horrible. A nightmareAUBREY T.
Le client n'a pas laissé de commentaire.DONALD S.
Excellent customer serviceROBERT K.
Le client n'a pas laissé de commentaire.DAVID R.
We got charged twice for turning the trailer in after hours despite getting word from the company that it was ok too. When I called the company to challenge the extra charge they stated there was nothing they could do. Since they were closed on Sunday. Unsatisfactory in my view point.PAUL H.
Very rude, didn't do a walk through on the vechicle. They just pointed from the front counter. There were multiple additional charges that weren't agreed to and I didn't even receive a call to update. I tried calling several times to discuss and didn't receive a call back. Poor managementSELENA C.
Le client n'a pas laissé de commentaire.Bradley S.
Return procedure was ridiculously complicated.Patrick G.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.Herbert T.
Thank goodness for this location as I had rented from another location that had either locked their doors for the day or the guy was asleep on the couch and said he didn't know how to rent the truck. This location at ANS Tactical allowed me to rent from them at the last minute as was very happy to help. The other location under a guy named Scott in Crestview needs to be shut down by U-Haul as he is giving U-Haul a bad name.JANET D.
The dealer was fine. I had to use your customer service number several times. The people there were not helpful and rude. I would suggest additional training for the staff.DONALD B.
Way too expensive. DIDNT get the equipment I requested. Didn't ask how many miles I was taking it. Truck wasn't clean.NICOLE W.
Le client n'a pas laissé de commentaire.NICOLE N.
Le client n'a pas laissé de commentaire.NICHOLAS H.
The employees went approve to help me.. the names are brandon..Samantha... and Diana wonderful team..MICHAEL B.
Le client n'a pas laissé de commentaire.KEVIN N.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.ROBERT K.
Increase and improve room to park or back vehicles.JAMES D.