Worst experience I have ever had trying to rent. This is mainly due to your online requirements to validate the condition of the vehicle before I left rental facility. First, the on-line service was not working on my phone (Android software), I spent over 90 minutes trying to load one photo, and I had seven. Facility worker refused to come out and provide a hard copy for me to validate problems with truck, said it was U-haul policy to do everything on-line. 2nd, I was on hold with U-haul customer service for over 20 minutes at facility trying to resolve issue before I left. Lastly, I ended up leaving without the ability to document problems with truck.Robert B.
ANS Tactical and Surplus
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Crestview, FL 32536
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,0 - Cote moyenne des clients
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The people there were friendly and helpful. The truck was ready when we got there. Overall a very good experience.Candy S.
We got chargers for an extra day! Our contract stated that we were to turn in the truck on the 19th by 4pm. We turned it in by 3:15. We were charged through the following Monday. We will be calling to get our money back. My wife took video of me dropping the keys in the drop box! This has been a horrible experience.Shawn B.
Store wasn't open due to Black Friday at time of drop off so I did an online self return.Paula C.
The U-haul website for starters needs the most improvement. I had to do a mobile check in for my reservation. The website crashed on almost every attempt, wasn't able to upload pictures of my drivers license. Then I made my reservation nearly 2 weeks in advance to ensure all the equipment was available. When I arrived I found out that the appliance dolly I needed wasn't available. So I had to go to Lowe's and buy a $200 appliance dolly. When someone makes a reservation that far in advance, one would expect that all the reserved equipment would be there and ready. Then I get a request for a review and the link takes several attempts to load..... Do better in general... This isn't Waffle HouseMatthew L.