Customer Reviews for ANS Tactical and Surplus
(Concessionnaire U-Haul dans le voisinage)

264 évaluations

958 S Ferdon Blvd   Crestview, FL 32536

(850) 682-2405

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h30 pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(850) 682-2405

958 S Ferdon Blvd
Crestview, FL 32536

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h30 pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Parking is horrible. I was renting a truck for a few hours. I was required to park my car on a edge of the road behind the location. Walking from my car to the rental office, I felt as if I was going to be attacked by a neighbor's dog; it turned out that the dog was chained, but I had no way of knowing that at the time. The staff weren't very friendly. This location didn't support TruckShare 24/7.

Dan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nickolas J. 
Évaluation :
5

The cab smelled like weed, should be cleaned. Other than that the rental was smooth and issue free.

Kenneth C. 
Évaluation :
3

Original Drop off location does not exist and location where I took the uhaul the rep seemed annoyed that I brought back a uhaul to his location

Spencer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGUS F. 
Évaluation :
5

ANS staff were on time, efficient, and courteous. In and out in less than 10 min.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nanci M. 
Évaluation :
5

Could not have been better!

Linda L. 
Évaluation :
5

Accept cash payment with a State Drivers License, that's all I could see that you need to improve your Customer service.. Thanks BNJohnson

BETTY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

esmeralda H. 
Évaluation :
4

Entry from the street is difficult, parking is a challenge

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest C. 
Évaluation :
5

The young lady was very polite and helpful!! I had to call uhaul customer service because I had problems on the internet to notifying the company that I had returned the vehicle. That gentleman was also an excellent employee.

janice J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raquel R. 
Évaluation :
3

I was charged for dolly and blankets but they were not with the truck. Shop person said it would be removed from by invoice. It was not.

Charles C. 
Évaluation :
4

Had no problems with the equipment this time.

JOHNNY W. 
Évaluation :
5

Fantastic, friendly and knowledgeable staff!!!

Diana M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

Was not clean but not because they wouldn't have, they just didn't have time. It had just come in and I did not care if it was washed or not.

RALPH G. 
Évaluation :
3

setting up reservation online and checking in did not go smoothly. Counter person said the uhaul program is not user friendly. I agree, and think it could be improved.

Marilyn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris M. 
Évaluation :
5

Very easy experience, thanks!

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad O. 
Évaluation :
3

I picked up a little after 10:00 a.m. and returned at 7:00 p.m. I was charged for 2 days rental at $19,95 per day. The van was available for rental the next morning by 9:30. I'm not sure why I paid two days rental for what amounted to 9 hours in one day.

Dennis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mylon M. 
Évaluation :
5

The truck steering is off real bad. It needs to be checked out before renting it out again.

Loretta A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn N. 
Évaluation :
5

Everyone there was very helpful and friendly.

DONNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jonathan V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROGER G. 
Évaluation :
4

All good

Clarence H. 
Évaluation :
5

Steven was professional, knowledgeable, friendly, and helpful

CHRISTOPHER M. 
Évaluation :
5

The U-Haul app is slow and redundant. Ill not use it again.

Daryl M. 
Évaluation :
5

The people were friendly, the van was ready for me, the price was right.

Betty S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B. 
Évaluation :
5

Extremely professional and helpful. Did everything they could to accommodate and address any concerns. Very pleased!

DONELL W. 
Évaluation :
5

Nice people

ADRIENNE F. 
Évaluation :
5

No improvement necessary, as this location was helpful, courteous, friendly, and most competent!

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NOEMI C. 
Évaluation :
5

Drop off after hours.

Carlos D. 
Évaluation :
5

S.O.

Jafnell R. 
Évaluation :
5

Thanks guys at ANS Tactical!

Claude T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
5

I really thought the price was high There wasn't a way to lock trailer down to the pulling vehicle

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIXIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Great establishment!

LAURREN S. 
Évaluation :
1

Got to the drop off location around 10:45 pm didn't see a sign where to drop off the trailer. I set the trailer beside another trailer that had been dropped off and got a call the next day from Marvin Hudson, one of the representative there and got told I parked the trailer in the wrong spot and that he was going to charge me $50 for that. I tried to explain to Marvin that I didn't see a sign that indicated were to park the trailer and we kept going back and forward. I ended up calling U-Haul and reported the incident since Marvin had indicated to me that he was also going to charge $50 to the other person that had parked the trailer beside mine. I can only imagine how many other customers has he charge $50 for the same incident, the actual location is actually and Ammo and Gun shop so not sure how many options you have to drop off equipment in front of an actual store.

RICARDO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVIN P. 
Évaluation :
2

One hundred and twenty dollars to rent a van for two hours?……

MATTHEW E. 
Évaluation :
3

A guy named Bryan Bishup over sees the location from anouther location. He was horrible to the people working there. He sent ugly treats by text and phone call to me, my wife and my son. he alone is why no one in my family will ever consider UHAUL again.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN F. 
Évaluation :
5

The woman at the store was amazing. I booked online and Uhaul screwed up my order. I ended up coming to this location as a last resort after an hour delay. Uhaul said they gave me a discount for the trouble. Once I got here, she advised they were charging me too much for the truck and redid everything so I saved $40. She was phenomenal!

DANIELLE J. 
Évaluation :
1

They way you speak with customers they are rude they will give u a truck that shacks and will not stop the owner was rude over the phone

JOSIE O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stefanie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NATHAN F. 
Évaluation :
4

Build a fence around the back, it doesn't seem very secure especially considering the neighborhood behind the loaction

SEAN A. 
Évaluation :
5

I need to review the person sending emails to myself and my wife regarding our due date for turning the truck in. I received an email stating that we were being turned in as having stolen the truck if we did not return it by 4 pm. I heard my wife on the phone that morning calling to notify uhaul that we would need an extra day or two as our moving help was delayed. I was told by the renting location that extra days would be no problem and I would not need to notify anyone if we needed that but that there would be a charge to which I agreed. I requested that Anthony North (who was kind enough to go pick up the truck while we were packing) not be contacted with issues, he is our son and not on the contract, we made sure they had both my phone number and my wife's phone number as well as our credit card information. We were assured a notation would be made on our account and that he would not be called again; he did however get about 5 or 6 additional calls over the span of the rental. We opted to let them know of the delay anyway, they were pleasant and stated , "no problem". My wife asked if she needed to call the location where we rented the truck as well and she was told it was all taken care of so no other call was needed. There was no other contact from uhaul until this arrived on my phone. 'This is Brandon with U-Haul, we need to know about the U-Haul truck, it was due in at 9 am this morning and has not been returned, it must be be back on U-Haul property at 958 s. Ferdon Blvd no later than 4:00pm or further legal action to report it stolen will be taken". This text went to my son's phone number, and of course he was very distressed to think he would be involved in a stolen truck report. Brandon did not even bother to ask if we broke down, were in an accident, had an emergency of some sort, or even if we were on the way with the truck and tow dolly. My wife and I both received the text as well; I was on the way to return the tow dolly and my wife was at the new apartment when we received it. My wife called to find out why we were getting this horrible text from Brandon who is located in Pensacola (possibly Fort Walton Beach), even though we were not going to Pensacola and had not spoken with anyone at Uhaul in Crestview. The ANS tactical and surplus store did tell me that she tried to call us but we did not get a call until the call my wife actually answered from her. (a second attempt perhaps?). My wife reports to me that the person on the phone was awful to her and that she was told that he (Brandon) was getting off the phone to report the truck stolen right then; despite my wife telling him everything above. She was very direct with him and wanted to know why we were getting this nastygram, he hung up on her. She then had to speak with our son who was distressed and get him to calm down by telling him we would handle the situation. He wanted to know why he was still being contacted (Brandon called him too and was reported as having an attitude resulting in my son yelling at him); it was causing him a lot of stress at work. A moment later, while I was at the uhaul counter at 3:45 pm, turning the tow dolly in to the very pleasant people in crestivew at the ANS tactical and surplus store, I received a nasty call myself from Brandon who informed me that since I could not tell him the exact date the truck would be back it would be towed with our contents in it ( we were still not sure which day the moving help would arrive). Also, while I was at the counter I could hear that Brandon then called and yelled at the lady at the counter making her quite distressed. She told me that she was getting used to it (?!) When we then called the UHAUL number (GoUHaul) to complain about Brandon, the person answering informed us that we had made multiple changes to the reservation, (we had made two changes), and that basically it was our fault for making too many changes; is this the excuse for the rude text and the threat of reporting the truck as stolen? She also told us an area supervisor would call to speak with us; we have never heard from anyone. She also told us no notations had been made regarding my wife's call requesting an additional day or two, no notation about not contacting our son, and no notation about us speaking with the Crestview location; this cannot be true as we turned the tow dolly in there and received a receipt for it. Brandon has lost a customer for uhaul for life including family and friends.

Anthony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Araceli V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN M. 
Évaluation :
5

Excellent customer service.

REBECCA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete O. 
Évaluation :
5

A wonderful, pleasant, courteous staff!

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEMENT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA M. 
Évaluation :
5

The young man at ANS Tactical was extremely knowledgeable about equipment and towing.

PAUL J. 
Évaluation :
4

The after hours turn was terrible , my phone camera battery ran out while I was taking all the required photos. I was not told to bring my phone with a full charge and a flashlight as the lighting was not very good. Selection was very limited, I wanted a 15 ft truck but only 20 was available.

SAMUEL H. 
Évaluation :
4

I was supposed to receive a call telling me where to pick up the truck. That didn't happen. I ended up calling the 800 number and had difficulty navigating the website.

HELEN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Quick and easy

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Always a pleasure to rent from this location.

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
5

Good service

JAYLYNN F. 
Évaluation :
5

Having more equipment would have been nice. I had to use one size smaller truck than I wanted. This doubled my trips. However, this is a minor issue since I may have picked a day everyone needed a truck. The staff was excellent.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICKIE V. 
Évaluation :
5

Uhaul needs to fix their 24/7 pickup process it's horrible the app and website dont work. Your expected to do in person during buisness hours even though it says can do contact less pickup 24/7. I couldn't get my truck for a full hour after the time I had arranged for pickup yet my time wasnt changed nor was I compensated because of a Uhaul system issue. I had to wait for the pickup location to open for help because the 800 number refused to help and when I emailed no one responded

BARCLAY D. 
Évaluation :
4

Pave parking lot where the equipment gets returned to.

ROBERTO L. 
Non les évaluations ont été soumises pour cet établissement.

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