Very easy process and great customer service.
Ramon Rosado
Customer Reviews for Antonios Lock & Safe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I received the vehicle at 138758. I went to the gas station and refilled the vehicle a little past this mark. There should be no fuel charge for the 20 miles that I drove and after putting in gas. A little over 3 gallons! Please review and reply?
Makeba DavisNo comment - everything went well
Charles BoyceEmployee not organized. Long wait times.
Cheri FranconeThe young lady at Antonio's was very helpful after having to wait 90 minutes for them to open after having a tribble time with the app and no help from costumer service.
michael curryMy friend and I had a very pleasant and positive experience with this U-Haul location! The sales girl, Tiasha was so sweet and pleasant to work with!!! She went above and beyond her job to help us out, on 1/16/24! Kudos to U-Haul!!!
Karen BruzdoskiThe app difficult to use. Had to call customer service twice. Mobile pickup code gown was incorrect. Hours posted for pickup site were incorrect.
Lisa lisarhartmangmailcomThe lady that helped me was great, even though there were a few things wrong or different from my expected return date/time.
Ian OveraasSometimes renting a U-Haul on short notice is difficult because of AVAILABILITY. This location at Antonio's Lock and Safe, is an out of the way, best kept secret. This is the second time I've used them. It won't be the last.
Laura DictadoThe shop attendant was very helpful. Be aware that the trailers and trucks are parked at the back of the shopping center.
ANTHONY PELINAThe equipment was clean except for dirt on the driver's side floorboard. The representative with Antonios Lock and Safe pointed that out when she presented the vehicle to us. A picture of the floorboard was uploaded. Otherwise, the vehicle was very clean.
Chadwick FrenchReserve enough parking spaces please
Micah TiropS.O.
DARRELL WilliamsThe service lacked some explanation, but it was not a problem. It just seemed a bit less eager than I've experienced with other U-Haul places in terms of making sure I had what I needed. But it was still very good.
Stephen PerryWhy did I get charged a cleaning fee?
Colin DohertyNo improvements needed. Service was exemplary.
Mukul GuptaUnable to find a truck dude it was stuck behind the strip mall no directions had to call customer service appliance. Dolly was not in the vehicle. Had to go to a different location to get one but still got charged by that location so I've been double charged. Also need to be reimbursed for extra miles.
Patrick WolletGreat Customer Service
BETINA TYNESI enjoy renting from this location. Trucks are always available and clean. The customer service is excellent and the location is very convenient.
SANDRAKAY FOSSETTThe entire process was smooth and easy. The app had some issues on the return (I had to kill and restart the app a few times before it went past the drop off location).
JOSEPH PRENTISSGive the young lady a pay increase. She is very professional and doing a wonderful job of holding that location down!!!
Carl HilstockVery Nice!
John GregoryA+ Service
Bradley WhyteEasy check in. Great service. Thank you.
Gordon ThunePlease spray your equipment for Roaches.
Donna ElliottStaff was friendly and very helpful in my need for a quick rental.
Clark DavidClean vehicle better
Scott SimpsonThe staff at this location are great!
Hope JonesOil light was on could verify mileage had foul smell coming from vents
Jeremy WingThe other uhaul vehicles in the parking lot were not correctly parked making it harder to return the truck I used to better convenient the next user.
Andrew DayGreat customer service!
Renard BullardI found the return process complicated and stressful 🙃
Karcanda Grantthe employee was very polite and very professional.
todd polekSimple quick process. No problems at all
CALVIN NEWELLTheir hours are incorrect on the website. Turning in the truck using uhual share.
Jesse StoryNo issues. Great Customer Service.
GREGORY PANZAThe young woman that helped me was VERY patient and kind.
Sheryl WingoEven though the truck was clean it smelled like weed inside the cab. Very friendly staff though and easy rental process.
Eschelle RodriguezHave rented from this location many times. Vehicles were ready and operated with no issues. Staff are always courteous and helpful.
LESTERJEROME RICHARDSONNothing, the business is managa very professionally.
Darryl LawrenceHave a drop box in the back near where you pick up the keys instead of in the front of the building
ANDREA WORTHAMOnly issue is the lock provided didn't work. I couldn't lock the dolly inside of the truck. The young lady that helped me had great customer service and the truck ran well.
Darrell HolmesCoffee. Nobody has coffee readily available. The owner was very informative. Tha young lady with him was courteous and efficient with her job duties.
Darryl LawrenceExcellent customer service
Marilyn ArrageVery accommodating and helpful people! Antonio and his daughter went above and beyond to assist me in picking up my trailer and attaching it to my vehicle. They even came back after hours to finish the installation! This made a huge difference in our road trip timing. Thank you!!
Jessica Lanz RamirezExcellent customer service! Highly recommend this location.
LEROY TWISDALEThe owner and the management of this particular U-Haul is the only one I will go to. I did go to the one on Rosemont Road and almost got into an accident because they rented me faulty equipment with bad transmission. Thought it was a joke when I returned it. I have been dealing with this particular U-Haul for quite some time I find them professional polite courteous and helpful. I highly recommend them to anyone in need of a U-Haul truck.
STEPHANIE ENGLISHVery smooth process. At first, could not locate the truck. Phone assistance was prompt and courteous. Clean truck. Mobile pickup was flawless. No problems with vehicle. Drop off was quick and easy. Antonios Lock & Safe staff were very welcoming and courteous.
Lester RichardsonThe staff were extreamely helpful and even helped us to the car from the trailer
Aldipillil appukuttamNothing ! Just keep up the good work
Janet Sucgang