She was 10 mins late. rude. All in all I have a lower view on U-Haul in general.Heather M.
Customer Reviews for Anytime Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kyle, TX 78640
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
10h am à 12h pm / 1h pm à 4nbsp;h 30 pm
- Samedi et dimanche :
Heures d'ouverture spéciales
- 10/2/2021: 10h00 am - 11h30 am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRADLEY R.
I was expecting a ramp to load the items that I was going to load. I wasn't told that it didn't have a ramp! It made it much harder to load! If I had had more time when I discovered that, I would have taken it back but my helpers were already on their way.DANIEL C.
Need newer trucks.Luis A.
Very well done.JEFFREY D.
Make it easier to lift the trailer hitch off of the ground and onto the vehicle trailer ball.Thomas F.
Everything was perfect!ALICIA C.
Trailer was not prepared, sitting in a field, tires were very worn and we were driving 2000 miles to destination. Pictures for approval of condition were very outdated and not accurate. No one there to help load the trailer on my vehicle, the lights connection cord was missing and had to be taken from another trailer. They couldn't find my reservation information and did not know where to return it at my destination causing issues when I got to my final destination with the return process. Very poor representation of U-HaulMark E.
Le client n'a pas laissé de commentaire.Michael G.
The location was OK except the app didn't take the barcode scan for after-hours trailer dropoff. It took about an hour of messing with the app to finally get it to take. Please change the app so it doesn't rely on scanning a one-dimensional barcode printed on a piece of paper, through a window, with a smartphone camera, in order to turn in a trailer after hours. A NFC tag isn't that expensive. Or at the very least a huge QR code instead of the tiny 1D line code.JOHN B.
Le client n'a pas laissé de commentaire.Drenda M.
Online price for a tow dolly was 155 and ended up being charged 233 not including taxes. When asked she wouldn't give me a straight forward answer. I feel gippedMICHAEL D.
Great service and the online return is an easy proficient processWilliam I.
Appliance dolly that was reserved was not available Key for pad lock did not workSamuel G.
The truck had been dim headlights and the HVAC did not function well. However, the people at the store were very nice and helpful.David H.
Le client n'a pas laissé de commentaire.RAMIRO R.
More clear instructions on how to return trailer after hoursGregory P.
Dropped off during after hours. Process was very efficient.CARLOS R.
Le client n'a pas laissé de commentaire.Glenda C. | Expérience générale
The staff especially. Always so pleasant and quick to return your calls or emails!!TERRI B. | Expérience générale
Le client n'a pas laissé de commentaire.BRADLEY R.
Le client n'a pas laissé de commentaire.Brett A.
Le client n'a pas laissé de commentaire.Tim L.
I marked off that the truck needed to be cleaned because when I received it it was dusty and dirty on the outside and had tons of dog hair in the inside. Go figure I got charged a 25 $cleaning fee, I did not cause the truck to get dirty I just said it needed to be cleaned because it did. Additionally, I had someone contact me from another uhual asking if I still had the truck. Asked me to go to his store and he would ride me back to my car because the truck was reported stolen prior. I was not going to drive another 30 minutes out of my way to return the truck. I told him I'd return it to the location I rented the truck. He asked me when I retired the truck to leave the truck unlocked and in the vehicle. This made me nervous and I did not feel comfortable doing that. I returned the truck and gave the keys to the lady at the place I rented the truck from. I asked her about what was going on and she told me the guy from the other store had drive over there earlier looking for the truck. I told her what he had said and informed her I was not comfortable leaving the keys in the truck. I handed her my keys. He called me 10 minutes later asking if I left the keys for him. I told him no that I gave the other lady the keys. He got frustrated saying she wanted to keep the truck and then hung up. This was so unprofessional I feel like I got in the middle of an argument between 2 different locations over a pick up truck. My information should have never been given out, I should have never been in the middle of whatever the two of them where going through and to top it off I got charged 90 $for a 1,5 less then 40 mile drive for 2 pieces of countertop that didn't make the truck dirty. The truck was already dirty I just reported it was dirty. Either way I am not happy.Melanie M.
My truck have a water leak and got my stuff wet.John H.
Le client n'a pas laissé de commentaire.LEONARD O.
The attendant was excellent, no problems with the equipment. I will use you again.THOMAS L.
Truck I rented had mechanical problems, steering was shot. Truck drifted all over the road above 55, struggled to keep it in the lane and not hit other people.PHILIP A.
Le client n'a pas laissé de commentaire.DAVID A.
The attendant was very sweet and knowledgeable. She made sure I had everything I needed before leaving the facility.LASANDRA W.
Tires were old, cracked. Trailer started bouncing on the interstate. Had to wait 1 hour for roadside service. 2 hours turned into 5 hours for my task. No offer for refund..KRISTOPHER Q.
Le client n'a pas laissé de commentaire.LAURA P.
Le client n'a pas laissé de commentaire.ANGELA NICOLE B.
Due to road construction at this location makes it a bit difficult to navigate in and out of lot but renting and returning process is really easy . Friendly and informative staff made process smooth and quick .ANTHONY L.
I was charged an additional 20.00. I asked what the procedure would be since my 24 hr rental would end after hours. I was never told about the fee, only that the procedure to return is in the paperwork. This is a crappy way to do business. Everytime I do business with uhaul, yall find a way to take more. Well, shame on me. Trust me, won't happen again. Yall can keep the 20.Douglas B.
Le client n'a pas laissé de commentaire.LAWRENCE M.
Nothing major but I Wasn't sure where to park when I returned the vehicle. Parking lot was full to the max. I ended up finding a spot in the back of the building. Just wasn't sure if it was the best spot to leave the vehicle. Other than that, experience was great!Michelle H.
Le client n'a pas laissé de commentaire.SALVADOR H.
Not a thingJAMES A.
Le client n'a pas laissé de commentaire.Christian S.
Le client n'a pas laissé de commentaire.Daniel P.
Place is dirty, employees are rudeRuben O.
Just got off the phone with this location and I tell you the Lady I talked to was great. Handled my problem and set up anther appointment for me tomorrow.RANDAL C.
The back of the truck was filthy had a really badd stench with chunks of what looked like throw up in their. Also as soon as I picked up the truck there was a check engine light on made the drive a little uncomfortable due to the concern of the truck shutting down possibly.Jose D.
Retain staff member Brook. She was extremely helpful and knowledgeable.JOSEPH PATRICK S.
Le client n'a pas laissé de commentaire.Margaret Z.
Friendly and helpful staff.DON CURTIS T.
The AC on the truck was not cooling. An August day in Texas is not a good day to Not Have AC working. Not the location fault as that was all good and the check in app worked good alsoRobert G.
Le client n'a pas laissé de commentaire.Augustine O.
Le client n'a pas laissé de commentaire.Augustine O.
The truck I rented had a crack on the door, making it impossible to close properly. The storm that came in the day after I rented it cause the cab of the truck to get wet. I would appreciate a credit of some sort for it. ErnestERNESTO O.
Le client n'a pas laissé de commentaire.Carlos N.
All good. Personel was very helpful.KERMIT H.
Le client n'a pas laissé de commentaire.WILLIAM C.
Le client n'a pas laissé de commentaire.JOE H.
Le client n'a pas laissé de commentaire.Remus K.
Le client n'a pas laissé de commentaire.Randall B.
Le client n'a pas laissé de commentaire.Karen H.
Kendra at Sage and Sound Storage was amazing. I wouldn't have had a truck reservation if it wasn't for her. I made a reservation to pick up a truck at RightSpace Storage under Reservation #:26558140 Address- 227 Park 35 Cove N, Buda, TX 78610. I arrived and they said they have no trucks and they don't know why the Uhaul.com website is accepting reservations. They advised me to call the 1-800 Uhaul phone number. I did and the system kept disconnecting me from the call. Kendra was the only one that assisted me and made sure that I was able to move my son out of his apartment when his lease was up. I'm very grateful.LAURA M.
Great customer service! Friendly and helpfulAMANDA V.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.MARIA W.
The car dolly had a broken ratched call them they said I had to call road side .RYAN G.
Le client n'a pas laissé de commentaire.Sean F.
Need some improvement regarding web, billing and other organizational matters, at the transaction stage. However, the lady in this location is really kind and service-oriented, so my problems were resolved with empathy and ease.EDWIN V.
Le client n'a pas laissé de commentaire.Jeff A.
I was charged 20 $for late check at 3pm? And 15 $for a packing blanket left inside the trailer. I'm not happy to say the least about the add on charges.STEVEN H.
Keep up the good work!William S.
The 2 women I dealt with were fantastic. A pleasure to deal with.Greg S.
The keys were not in a lock box for pickup. The attendant gave me the keys because they were still open during business hours. I wouldn't have been able to pick up the keys had they forgotten to put them in a lock box.Sergio B.
There are not enough great things to say about the superior customer service we received from the staff member that assisted us. She was simply amazing! From making a call to confirm the reservation, to being patient when we were running a little behind, to explaining the insurance, to helping hook up the trailer, down to making sure we knew exactly how to check back in since we were returning after hours. Also, super kudos for her social distancing and COVID-19 protection and explaining what she was doing for our safety. This was simply one of the best customer service experiences I have ever had! I would definitely highly, highly recommend this business for any of your moving or storage needs! Give them your business!!!!FRANCIS M.
Le client n'a pas laissé de commentaire.MARTHA C.
Additional charge of 20 $when U haul was returned in 8 hours ... this facility was closed and I have never been charged an after hours fee . Will no longer use u haul for rentals.Michael W.
Le client n'a pas laissé de commentaire.Stephen D.
Le client n'a pas laissé de commentaire.MARIA B.
Le client n'a pas laissé de commentaire.YVONNE C.
Le client n'a pas laissé de commentaire.Adrian V.
Le client n'a pas laissé de commentaire.Joseph D.
Not much help to load and it is out of the wayTony W.
Le client n'a pas laissé de commentaire.Brandon T.
Le client n'a pas laissé de commentaire.Randy D.
Le client n'a pas laissé de commentaire.ARAM B.
Le client n'a pas laissé de commentaire.Mark T.
I brought the trailer back right after close at about 5:30. I left it clean with the dolly inside. When I got the bill I was charged for two days rental, late charge, cleaning fee and others. I am going to protest this charge with the bank.Harold E.
I returned the trailer on the 9th at 2:19pm to the location listed on the contract. The business was not open, so I left a message letting them know I returned the trailer and where it was. I have time stamped pictures showing I left the trailer and when I left it. I also have phone records showing I called the place. I called the business again on the 10th during their business hours, but again they did not answer. I got a 20 $bill for "After hour service fee". I clearly dropped it off early and have phone records and time stamped pictures to show that. If this was because I returned the trailer when they were not open, my contract said I needed to have the trailer back on the 10th at 8:00am. The business doesn't open till 9:00am on the 10th. So, there is no way I could have avoided that 20 $fee. This fee needs to be credited back to my card. I have already emailed someone about this and haven't heard from them. Horrible experience on both ends.gregg S.
The location I booked my rental through originally had stopped carrying U-Haul trailers by the time I went to pick up the rental a week or two later. Would have been nice to be informed of this prior to showing up there. Also was told the wrong ball hitch size so had to run back home for a replacement.Mark K.
WE have always had great experiences with Uhaul from Utah to Texas and Locally is why we will always be loyal customers. Being Military retired and having The military pack and move our belongs has always been done in a professional and satisfied customer service. Uhaul has been excellent and has done the same service and care for our family. We Thank you and keep up the great work!!!Anthony H.
Le client n'a pas laissé de commentaire.Arlis S.
They should tell your customers that the equipment has to be return by a specific time. When I reserve a trailer online and it just says that it is due back on a certain date with no time and then on that date I get a text saying that I have 45 minutes to return in the trailer or I'm going to be charged for an extra day is bullshit. You should let your customers know when they pick up the equipment that it needs to be returned by a certain time.Christopher T.
Very good customer service .Ruben V.
I've known the personnel at this location for a year and have always received friendly and competent service. Merci.William M.
Le client n'a pas laissé de commentaire.Brandi D.
Le client n'a pas laissé de commentaire.Misty P.
Great customer service, your representative was easy to talk with, very informative and professional. She deserves high praise.John M.
Very Helpful and great customer service will for sure to use againRuben V.
I was not happy with the process for returning the truck ar all. It would be reason to consider another truck rental company in the future. This would be disappointing since I've used UHAUL for trucks at least 10 times over the past 3 years and rental 4 storage units. I just felt nickel and domed by the "convenience fee" of having a live person to check the truck in. I would have brought it back the next day if I knew I'd be checking it in on your dark parking lot. By the way, it's amazing technology, but I cannot believe you can do this much with technology, but you dont offer a Reawrds or frequent rental program. This is no reflection on Anytime Storage. They are all good people.Charles H.
I will never use the mobile app again. I was charged a 15 $fuel fee even though I filled the tank exactly where I originally started.Greg B.
keep up the good work. The staff at this facility is the bestLeonard O.
Le client n'a pas laissé de commentaire.Adelvino P.
N/A was very friendly and asked about it tail light was out they would get it fixedjesse M.
Clean Truck, ease of accessJason W.
Le client n'a pas laissé de commentaire.John S.