I marked off that the truck needed to be cleaned because when I received it it was dusty and dirty on the outside and had tons of dog hair in the inside. Go figure I got charged a 25 $cleaning fee, I did not cause the truck to get dirty I just said it needed to be cleaned because it did. Additionally, I had someone contact me from another uhual asking if I still had the truck. Asked me to go to his store and he would ride me back to my car because the truck was reported stolen prior. I was not going to drive another 30 minutes out of my way to return the truck. I told him I'd return it to the location I rented the truck. He asked me when I retired the truck to leave the truck unlocked and in the vehicle. This made me nervous and I did not feel comfortable doing that. I returned the truck and gave the keys to the lady at the place I rented the truck from. I asked her about what was going on and she told me the guy from the other store had drive over there earlier looking for the truck. I told her what he had said and informed her I was not comfortable leaving the keys in the truck. I handed her my keys. He called me 10 minutes later asking if I left the keys for him. I told him no that I gave the other lady the keys. He got frustrated saying she wanted to keep the truck and then hung up. This was so unprofessional I feel like I got in the middle of an argument between 2 different locations over a pick up truck. My information should have never been given out, I should have never been in the middle of whatever the two of them where going through and to top it off I got charged 90 $for a 1,5 less then 40 mile drive for 2 pieces of countertop that didn't make the truck dirty. The truck was already dirty I just reported it was dirty. Either way I am not happy.
Melanie M.
Moving Truck Rental in Kyle, TX at Anytime Storage
(Concessionnaire U-Haul dans le voisinage)
Services dans cet établissement :
Pour nous contacter
880 Windy Hill RdKyle, TX 78640
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Kyle, TX 78640
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 2.0
My truck have a water leak and got my stuff wet.
John H.- Rating:
- 4.0
The attendant was excellent, no problems with the equipment. I will use you again.
THOMAS L.- Rating:
- 4.0
Truck I rented had mechanical problems, steering was shot. Truck drifted all over the road above 55, struggled to keep it in the lane and not hit other people.
PHILIP A.- Rating:
- 4.0
The attendant was very sweet and knowledgeable. She made sure I had everything I needed before leaving the facility.
LASANDRA W.- Rating:
- 1.0
Tires were old, cracked. Trailer started bouncing on the interstate. Had to wait 1 hour for roadside service. 2 hours turned into 5 hours for my task. No offer for refund..
KRISTOPHER Q.- Rating:
- 5.0
Due to road construction at this location makes it a bit difficult to navigate in and out of lot but renting and returning process is really easy . Friendly and informative staff made process smooth and quick .
ANTHONY L.- Rating:
- 3.0
I was charged an additional 20.00. I asked what the procedure would be since my 24 hr rental would end after hours. I was never told about the fee, only that the procedure to return is in the paperwork. This is a crappy way to do business. Everytime I do business with uhaul, yall find a way to take more. Well, shame on me. Trust me, won't happen again. Yall can keep the 20.
Douglas B.- Rating:
- 5.0
Nothing major but I Wasn't sure where to park when I returned the vehicle. Parking lot was full to the max. I ended up finding a spot in the back of the building. Just wasn't sure if it was the best spot to leave the vehicle. Other than that, experience was great!
Michelle H.- Rating:
- 5.0
Not a thing
JAMES A.- Rating:
- 1.0
Place is dirty, employees are rude
Ruben O.- Rating:
- 5.0
Just got off the phone with this location and I tell you the Lady I talked to was great. Handled my problem and set up anther appointment for me tomorrow.
RANDAL C.- Rating:
- 5.0
The back of the truck was filthy had a really badd stench with chunks of what looked like throw up in their. Also as soon as I picked up the truck there was a check engine light on made the drive a little uncomfortable due to the concern of the truck shutting down possibly.
Jose D.- Rating:
- 5.0
Retain staff member Brook. She was extremely helpful and knowledgeable.
JOSEPH PATRICK S.- Rating:
- 5.0
Friendly and helpful staff.
DON CURTIS T.- Rating:
- 5.0
The AC on the truck was not cooling. An August day in Texas is not a good day to Not Have AC working. Not the location fault as that was all good and the check in app worked good also
Robert G.- Rating:
- 4.0
The truck I rented had a crack on the door, making it impossible to close properly. The storm that came in the day after I rented it cause the cab of the truck to get wet. I would appreciate a credit of some sort for it. Ernest
ERNESTO O.- Rating:
- 5.0
All good. Personel was very helpful.
KERMIT H.- Rating:
- 5.0
Kendra at Sage and Sound Storage was amazing. I wouldn't have had a truck reservation if it wasn't for her. I made a reservation to pick up a truck at RightSpace Storage under Reservation #:26558140 Address- 227 Park 35 Cove N, Buda, TX 78610. I arrived and they said they have no trucks and they don't know why the Uhaul.com website is accepting reservations. They advised me to call the 1-800 Uhaul phone number. I did and the system kept disconnecting me from the call. Kendra was the only one that assisted me and made sure that I was able to move my son out of his apartment when his lease was up. I'm very grateful.
LAURA M.- Rating:
- 5.0
Great customer service! Friendly and helpful
AMANDA V.- Rating:
- 4.0
The car dolly had a broken ratched call them they said I had to call road side .
RYAN G.- Rating:
- 4.0
Need some improvement regarding web, billing and other organizational matters, at the transaction stage. However, the lady in this location is really kind and service-oriented, so my problems were resolved with empathy and ease.
EDWIN V.- Rating:
- 1.0
I was charged $20 for late check at 3pm? And $15for a packing blanket left inside the trailer. I'm not happy to say the least about the add on charges.
STEVEN H.- Rating:
- 5.0
Keep up the good work!
William S.- Rating:
- 5.0
The 2 women I dealt with were fantastic. A pleasure to deal with.
Greg S.