The parking sucks and the truck I personally used was hard bad brakes. The truck keep skipping gears and had a spot in the back where you can fall through in the hauling area. Also the gave me the truck with 1/4 tank of gas left In it. They got to do better
ANGELO R
Customer Reviews for Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing fancy, simple. All worked out but communication about process was minimal.
John MEvery associate was very helpful and nice. The process was quick and easy.
Elizabeth Ygreat, helpful staff
Robert MThis is an amazing location that always goes above and beyond to help .
MICHAEL JGreat experience, will use again.
Michael SBoth the doors were locked, I opened the truck and put the key in ignition and had to go out of truck for a while. The door was shut and I got locked out of the truck. I called uhaul customer care and they quoted $200/- for locksmith support and that even without even starting the truck. The location didn't had a spare key and they never warned me of this problem or try to help in meaningful way to get out of this situation.
Ganesh NService was great
Guillermo MYou rented this uhaul to the wrong account. I even called and told you. You did nothing and told me this happens. Wtf is going on in Apex. I don't live anywhere near you .
Matthew AVery simple drop off procedure. Courteous staff.
Chad MThis U-Haul location is my Go To spot! Great customer service!
JOHN LAll is good! Kim runs a professional and great business.
Len VGreat experience!
Jade VProblem pulling the truck out, such that I needed to go back into the office to let them know that. Sadly, the customer service person didn't believe that the spot I had to get through was too tight. I had the truck number for the one that I could not get around and told him that he should bring the key for that vehicle with him, which he was going to ignore but said what does it hurt to take the key. <Plus I was already delayed because of this and did NOT want him to come all the way back to get the key> So he grabbed the other truck key, walked out there, saw the space I had try to get the truck through...and without even trying to pull it out, moved the 2nd truck that was keeping me from pulling out. Disappointed that he didn't believe me the first time but glad he took the 2nd truck key with him (reluctantly). Otherwise, everything went fine!
Gerard LVery limited room for vehicles at this location makes pickup challenging.
Gregory SExcellent Service
Srinivas Ceasy drop off, no paperwork was a big plus
Paul DNothing, all went well
Sherry D5-star service. Everything was great.
Ihsan SMuy feliz co el servicio
Rolando VOk todo normal
Carlos RNothing, everything was great¡
Christina Lcan think of anything..Was a very smooth and easy process for pickup and return. Very Satisfied with the experience.
Nander BVery nice service rep. Very efficient and was able to get in and out quickly.
Douglas HEverything
Crystal SBoth pick up & drop off were seamless & professional
John TThere is no place to park or even pull in to this location. It is nice that it has the store and a person inside unlike others but there is no space to pull your vehicle in. There are way too many trailers I cannot imagine they need that many or all would be rented at the same time they need to be in the back not by the building where parking should be
STEPHANIE CClean windshield - in and out
Scott HEasy drop off, took 5 minutes and done
Debra Nhard to drop off trailer because the lot was so full
robert tThe location knowingly rented me a truck that leaked from the roof while it was raining. I had to patch it with duct tape until I returned it. When I told them they said they already knew and when I asked if there was anything they could do to reimburse me for the issue they told me to call the 1800 number. They didnt care, didnt express any remorse or concern, and were quite patronizing.
Mary Gthey were helpful and professional.
CHRISTOPHER DVery smooth experince picking up and dropping of trailer.
STEPHEN SThis location has repeatedly mishandled my reservations, but this third strike was completely unacceptable. I explicitly requested a 24-hour, one-way rental. Instead, they processed my reservation as a short local rental from 10:00 AM to 6:00 PM. To make matters worse, the associate handing me the keys explicitly assured me I could return the truck the following day. It was only when I called to extend the time that I was informed the truck was already two hours overdue and being treated as an unreturned, wrong-location vehicle. I was overcharged at drop off because customer service never properly submitted my first request for review- my second request has been submitted for review and hopefully UHaul has some resolution. Just AVOID AT ALL COSTS. The utter lack of communication, inaccurate booking processing, and misleading information from the staff caused massive delays and unnecessary stress. Avoid this Apex location if you need a reliable rental and accurate service.
GWENDOLYN WAll is good!
Len VTruck was dirty. Felt unprofessional.
Mona RGreat location our truck was ready on time clean and checkout was fast and we were on the roaf.
James MA great job as always!!
JOSHUA RFlexibility and customer service was excellent
Kevin TSomething was on the floor of the truck, but we just put old blankets down. I don’t think it was wet, just looked like an old spill. The man that helped us was very friendly and knowledgeable.
Lori HReally nice experience and the person who checked me in was very nice and helpful
Daniel BI deleted multiple times all the extra coverage and it showed up on my order any way. Had to call both the bank and customer service line and it still Is t resolved
Morten CBest uhaul location we have ever used
Leonard BBusy busy busy location and too small for all the equipment they handle. But the team is friendly, helpful and knowledgeable so they are my go-to for anything moving or hauling.
Tony IBrake pads are worn out.
Engin ODolly that was rented wasn’t in the back of truck. Didn’t realize until I got to pickup point. Made my day a lot tougher.
Randy lNot much room on the lot, but there is an area next to it to temporarily park and turn around with the big trucks.
Daniel PEverything was straight forward. The app helped
MIGUEL QGood experience renting
Ken BA/C in the truck didn’t work at all. I also selected the option for mobile pickup and that didn’t work at all. Still had to go inside for pick up.
Adam MI had a very frustrating experience with this U-Haul location. The truck I received was not full on pickup, yet no one mentioned it or corrected it. I only drove 13 miles, but I ended up paying $33.19 out of my own pocket to refill 9 gallons. That amount of fuel for such a short distance is impossible, which means I paid for fuel that should have already been in the truck. This is unacceptable. Customers should not be forced to cover the cost of someone else’s negligence. If a vehicle is not full at pickup, it must be documented and corrected — not ignored. I expect U-Haul to take responsibility for this and ensure customers are not charged for fuel they did not use. This kind of oversight is not minor; it directly impacts the customer and shows a lack of care in vehicle preparation.
Edouard MVery friendly staff and helpful
waleed HRip off.
Savannah MCustomer service was great.
David TMy only issue was that there was a closer Uhaul that would have been more convenient. Not sure why that was not an option.
Matthew PIt wouldn’t allow me to finish uploading pics fyi
Sherry DIt was weird that I was handed a torn piece of paper with the mileage and the gas level, instead of it being displayed in the app.
JEAN PVery easy, very convenient, very fast in and out
thorsten sVery helpful and friendly.
Rick W