I wouldn't recommend uhaul to anyone ever unless they provide some sort of compensation and true customer service. So, we will see how much their customers really matter.
JEFFREY G
Apex Moving & Supplies
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Apex, NC 27502
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Awesome experience highly recommend!
David ETo Whom It May Concern, I am writing to dispute the charges associated with my recent U-Haul rental under agreement #78444054, dated 6/23/25, and to request a full refund in the amount of $438.16 due to a breakdown that made your equipment unsafe, unreliable, and unfit for the purpose it was rented. On 6/23/25, the U-Haul truck I rented experienced a sudden and total mechanical failure during an active move. This left us stranded, creating not only extreme inconvenience on a critical day but also a serious safety hazard to my family and others involved. We immediately contacted U-Haul roadside assistance and followed every directive given, the truck had to be towed away but the damage had been done: our moving day was thrown into chaos. To add further insult to this unacceptable situation, we were subsequently charged for not refueling the truck, something we were physically unable to do due to the truck being inoperable. We had every intention of returning the vehicle as required, and this charge is not only unjustified but completely inappropriate under the circumstances. To summarize: The vehicle broke down mid-move, creating a serious disruption to our schedule and compromising our safety. The breakdown was caused by mechanical failure of U-Haul’s equipment not due to misuse. We complied with U-Haul roadside procedures and acted in good faith throughout. We were unfairly charged for fuel despite being prevented from completing the trip due to the breakdown. The entire experience caused significant inconvenience, expense, and stress on what should have been a well-planned move. Accordingly, I am requesting: Immediate reversal of the fuel charge, and A full refund of the rental fee, in recognition of the serious failure in equipment and service on U-Haul’s part. I expect written confirmation of this refund within ten (10) business days of receipt of this letter. If this matter is not resolved promptly, I will have no choice but to escalate my complaint through formal consumer protection channels including the Better Business Bureau, my state Attorney General’s office, and social media platforms that inform others of this incident.
WILLIAM SGreat
KEVIN PGreat service. Great place to rent from. Will use them again.
GEORGE D