Ivan is a top notch professional and I have zero complaints regarding the service he provided me.
susan D.
Customer Reviews for Appalachian Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Best place to rent a uhaul. Excellent customer service. Every Uhaul needs an Ivan.
susan D.Have an Ivan at every location. I am a 65 year old widow with a 94 year old mother. We are wintering in Florida. I needed a truck and a car hauler and a huge dose of self confidence and Ivan and his crew supplied me well! Go Uhaul!
susan D.Location closed dropped key in drop box parked truck on lot
Robert P.I was supposed to pick up my Uhaul at a location closer to home. They said they didn't have one available so I had to pick one up at this location. This location is the worst!! Also, there were 3 of the same size at the location I originally ordered from. I should have been able to get it there.
JEFF R.Unprofessional...disorganized I reserved a 10 ft truck with 12 furniture pads and 2 queen mattress bags. He had 6 pads and no bags. I was told I'd have to go to another Uhaul location to get what he didn't have. If you can't fill an order don't accept it. He didn't seem to care; told me I could go rent from someone else.
Randell S.power steering out, the box was dirty and unclean.
RYAN R.Son in law made the drop off. I was not present.
Judy B.Super nice guy. Was very helpful and would gladly do business with him again.
John C.Service was quick and excellent. Service was already 5/5.
Matthew L.The location was a dump. There were teenagers just hanging out in the office with the proprietors son, who completed the rental after having to call his dad to figure out how. Did not receive a rental contract. Just a receipt. The trucks air conditioner didn't work, which was unpleasant on a 90 degree day. Truck made all sorts of weird racket going down the road. Uhaul experience seems to get worse each time I use it. Don't know if I'll use it again. Definitely won't pick up at this location again. Not a good experience.
Josephine R.The rental pickup place is advertised as being open at 8am. I showed up at 8am and was told by someone else there that the guy doesn't usually show up until 9am. He was very unprofessional. The whole experience was awful. It threw off my moving plans by a lot. I was very disappointed.
Kameron W.It cost me 60 dollars additional because there was no room to drop off and could get no answer to talk to someone. I will not use Uhaul again.
MARC M.Have the location's actual hours and your posted hours for them match. You posted 8AM, they opened at 9AM and said "we have no idea why U-Haul insists on doing that."
James S.My comments apply mostly to the condition of the trailer. It was swept out when I picked it up. No problem with cleanliness. The two lower rear stop lamps were inop. I corrected that by cleaning the electrical connections. Both rear tires had minimal air pressure. I corrected that myself. And one tire had a large cut in the sidewall.
william P.Agent was not very friendly and appeared aggravated that we were there.
BARRY B.I submitted all my towing information and address on line and then had to give it all again to the counter man before I picked up the trtailer. It seems to me it would have already been in the system and transferred to the dealer. Would save checkin time. All the other service was good and the trailer towed well and was the perfect size.
Kirby W.Turned trailer in day early. Was I due money back?
JAN B.Employee at this location was very helpful. Nice customer service.
Donnie C.Great location and excellent customer service. Would reccomend this location for u-haul rentals in Morristown, TN.
Mario R.