Customer Reviews for Applegate Enterprise LLC
(Concessionnaire U-Haul dans le voisinage)

242 évaluations

200 NW 72nd St   Gladstone, MO 64118
(At corner of N Wyandotte st & 72 nd)

(816) 420-9400

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h pm
  • Mar : 9h am à 12h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 11/9/2021: Fermé
  • 11/25/2021 - 11/26/2021: Fermé
  • 12/24/2021: 9h00 am - 11h30 pm
  • 12/25/2021 - 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(816) 420-9400

200 NW 72nd St
Gladstone, MO 64118
(At corner of N Wyandotte st & 72 nd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h am à 3h pm
  • Mar : 9h am à 12h pm
  • Mer - ven : 9h am à 5h pm
  • Sam : 9h am à 3h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 11/9/2021: Fermé
  • 11/25/2021 - 11/26/2021: Fermé
  • 12/24/2021: 9h00 am - 11h30 pm
  • 12/25/2021 - 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki B. 
Évaluation :
4

Extend closing time to 5 or 6 pm Overall, nice people to work with and the trucks we used made our move simple and easy.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE F. 
Évaluation :
5

I've used Apple gates a couple of times now, and both times the staff has been very friendly helpful and just so easy to work with. They really seem to care about what they do and they seem to care about their customers. Highly recommend them!

KENNETH B. 
Évaluation :
5

Nothing. Best experience ever in 45 years of using U-Haul

Bruce K. 
Évaluation :
1

So now you can live with the poor review as your mistake is costing you this costomer

KAYCE J S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAIME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN A. 
Évaluation :
5

Have vehicle dome lights working. It was hard to take pics of the interior in the dark (for turn in).

CYNTHIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

This location was not the issue with my uhaul rental! Nicole was absolutely amazing and a pleasure to work with.

Brandy S. 
Évaluation :
5

Nicole is phenomenal- haven't received such kind, earnest, and professional customer service ever before when renting a vehicle! We will go out of our way to rent from this location again should we have a need for a vehicle. Merci.

ANGELIQUE B. 
Évaluation :
5

The name of the location in the reservation is different than what's on the door , made it confusing.

PEGGY S. 
Évaluation :
1

Shut this location down

JOE N. 
Évaluation :
5

Nothing Got in and out quickly. People there very friendly. Best uhaul ever.

Richard R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VERNA G. 
Évaluation :
5

Personnel were very pleasant and efficient!

STEPHEN S. 
Évaluation :
1

Don't over charge customers. I made it on time to check the truck in and I forgot to clock it in on the app and I was charged 20 $dollars

MYKOL P. 
Évaluation :
5

Great customer service and equipment.

SHAWN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

QUINTON P. 
Évaluation :
3

Returned truck before they closed at 5:00pm, but office was locked up. Have left two messages to double check I did self check in correctly and no one will get back to me.

BARBARA V. 
Évaluation :
1

Bad customer service. Ripping people off.

TEMITOPE O. 
Évaluation :
3

Upset had to pay 20,00 $ due to the fact the closed an hour after we picked up the truck. Truck was back on time but we were still penalized for being back after they closed.

NATHANIEL D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TEMITOPE O. 
Évaluation :
2

Arrived to pick up the vehicle and my online check in hadn't worked so we had to do a manual check in. Then, when returning the vehicle, auto check out didn't work but it was after hours so I had to just leave the key in the drop box. I am sure I will get charged the extra 20 $even though it was not my fault.

ANDREW R. 
Évaluation :
5

I believe her name was Nicole. Please forgive me if that's incorrect. It's at the gladstone location off of 72nd St. She went above and beyond I ever expected any uhual employee to ever go for me. I was in a bad situation and she helped me out more than she can ever imagine. Best customer service I've had hands down. Just know I attempted to rent from enterprise and budget before contacting uhual. She's amazing and deserves recognition. Thank you so much 

CHRISTOPHER W. 
Évaluation :
1

I registered for a one way with a dropoff in the destination city. I trusted the service location for pickup to meet my needs of request and it turned out they made the pickup location also be the dropoff location. It was a significant annoyance and inconvenience. Customer service was unhelpful.

ANDREW P. 
Évaluation :
3

I don't like leaving loose end there was know one to turn the truck back in to I had wait until next day and others little things make me feel uneasy.

JULIE T. 
Évaluation :
1

The return process took an hour because the parking lot was full and not well lit and getting pictures was extremely difficult in the dark. There was also some kind of web page error that made me restart the return process 4 times to get photos to upload. I also couldn't get any help because the wait time on hold was over an hour. At 9pm.

JODY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNIE L. 
Évaluation :
5

I could not use the online app to return the vehicle. I activated location services but still said they could not confirm my location. Spent 30 mins in the hot sun before finally giving up and dropping the keys in the box. Tried calling 800 number was told there was a 34 minute wait. Not happy!!!

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE R. 
Évaluation :
3

I requested a furniture dolly and 2 utility dollies. They were not in the truck. I had to drive to another location to get the 2 utility dollies and ended up not getting a furniture dolly which really caused a lot of trouble during my move. All of this because the reservation I originally made showed that all dollies would be included with the reservation. I then called uhaul because they said your reservation is right or we will give you 50 $. A guy sent me an email offering 30 $off my next service. Ridiculous!!!!

James B. 
Évaluation :
5

Nicole is super nice and friendly.

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel L. 
Évaluation :
4

The locked compartment that my uhaul key was in was impossible to open. Luckily, a worker had just arrived and was able to open it.

Penny V. 
Évaluation :
5

The electronic paperless part of the process is a little frustrating. The software / website is not very smooth. Especially when you take the truck back after hours.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRI W. 
Évaluation :
5

Staff was friendly and professional, making my move easier.

GEORGE S. 
Évaluation :
5

Everything was great. Thanks U-haul!

LESLIEMARIE W. 
Évaluation :
1

Make sure the equipment is functioning when we pick up. Trailer light wouldn't work and instead of fixing it there they had us drive to Tiffany springs which was 20 minutes away from where we neeeded to be on an already long drive.

BRANDON R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN F. 
Évaluation :
5

The people working there were very friendly and professionally handled all my needs.

MICHAEL LAWRENCE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN F. 
Évaluation :
5

fast and easy

WILLIAM S. 
Évaluation :
5

Great Customer Service!

MARTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard H. 
Évaluation :
4

The only thing I have to complain about is the app for self check in. When asked to take a picture of the fuel gauge and mileage the page wouldn't accept the picture download after many attempts. I then called a CSR and the recording stated there would be an 89 minute wait. What I determined to be the problem was it appears that 1 picture on the page is all that is needed before you push continue button. The case being you have to download the same picture twice. Otherwise the move was a good experience.

George S. 
Évaluation :
5

Nicole and CJ were great to work with! CJ was polite and courteous during the check out and check in process!! We rented the new 9' cargo van and it worked out perfectly for our needs for an out of town trip. Smooth riding and tons of storage. We will definitely rent from this location again if we need too.

LINDA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valencia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEEN D. 
Évaluation :
4

App doesn't work the greatest(had to switch to web version midway through and start over) and outline pic process better.

William C. 
Évaluation :
3

I recommend that more than one person be available to help with check out or allow it to be more automated. The lady was very nice but having to answer the same question you did online to reserve the equipment just takes up way to much time. They should know when you have several people picking up at the same time extra help is needed.

AARON R. 
Évaluation :
4

This was a great experience. You are able to do it all contactless using your phone if you chose, although the mobile option wasn't super convenient. It's got like 15 steps as opposed to just walking in an getting keys from a real employee. But the uhaul was clean and just what I needed.

Joy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
4

The only problem I had was that we arrived and the store front was blacktop with trucks all around, and wasn't exactly sure where is was supposed to drop it, out back or on the blacktop, I found some blocks and left it chocked where it was on the blacktop. Couldn't reach anyone on the phone to give a little guidance, otherwise the whole rental went well.

WILLIAM B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHERRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alix C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLEE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRIS L. 
Évaluation :
5

I received an invoice that had a cleaning fee tacked on. When I emailed the corporate office, William Goldsmith replied that it was reported that there was trash and cigarette ashes in the truck. We don't smoke. So I called the local office and spoke to the manager. She was prepared for a fight...I tried to explain we don't smoke and she went off, talking over me, telling me all her credentials, how some renters scrub and take the trucks to a car wash (irrelevant) and we left trash everywhere, unopened drinks under the seats (what? We didn't check under the seats before renting...not ours) a Gatorade bottle (hubby now admits that was his) a mask on the floor (hubby doesn't remember that) ashes everywhere (definitely not from us). I had to ask this woman to stop talking over me so I could get a word in edgewise. I will never use this facility again. I've used the Vivion and Antioch location many times with absolutely no issues, not once.

Larry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
3

We dropped off leased equipment and used the website for ck in retu

James H. 
Évaluation :
2

The check in process was extremely difficult and took over 30 minutes. The app wouldn't work right and the workers at the location were somewhat helpful. One worker was great while the other could care less about helping.

Jason E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Skylar C. 
Évaluation :
5

Very professional and courteous!

KRISTOPHER V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany C. 
Évaluation :
5

I had problems logging into the website to check the truck back in to enter my final mileage. I left a voicemail and attached my mileage note to the key before placing into the dropbox. I really appreciated the staff at Applegate calling and leaving me a voice message that they received everything and were good to go! Excellent service à la clientèle.

LAWRENCE G. 
Évaluation :
3

If returning after dark the area seems poorly lit and appeared very creepy. It may be best to install lighting activated by movement or some other type of economical lighting that would enhance the feel of security.

LARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant F. 
Évaluation :
5

I was completely satisfied with the service received.

LOU P. 
Évaluation :
5

Tracking previous damage on the vehicle is tricky. Nobody looks over the uhaul with you.

Dorothy I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janine H. 
Évaluation :
5

You failed to mention the dealership on GAR highway, Swansea MA, where the truck was sent to for pickup. The trailer was 35 miles away in Foxboro, and I had to drive there in the truck at my expense to get it. I returned to the Swansea dealership to get my car placed on the car trailer, as promised over the phone at the 800 number. The dealer said "we don't do that here." I asked who does. "You do," he said. When I said I know nothing about trailers and could not safely put my car on it, he shrugged his shoulders and walked away. You call this customer service? I am a disabled veteran, I could not crawl under a trailer and wrap chains around an axle if I knew how. I had to get someone to drive my car and follow me to another dealership who does put cars on trailers. I understand your "dealers" have no rules or procedures to follow, and they are not required to place cars on rented car carriers. Untrained customers are told to do it themselves. This is not just lousy service, it is a danger to the public to allow untrained customers to put their own cars on rental trailers. I am contacting the DOT to advise them of this danger you allow on our highways. I advise you get your shit straight rather than whatever the hell you think you are doing.

Ralph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
4

This was not my drop off location I dropped off in Chicago and the personnel was great

Michele W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

Nicole is super nice. Very professional. Best uhaul place to go for sure

RONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie B. 
Évaluation :
5

Very friendly staff and service

JAMES P. 
Évaluation :
5

The two people working the front desk were very friendly and told me everything I needed to know about how to return the truck after hours.

REBECCA B. 
Évaluation :
5

Staff was extremely friendly professional!!! Willing to help out anyway possible highly recommended A+++++++

Resha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYBIL K. 
Évaluation :
5

I went to another uhaul no one ever there. Applegate enterprise very easy to deal with and very professional I would recommend them highly.

ROBERT K. 
Évaluation :
5

Excellent service!

WILLIAM P. 
Évaluation :
5

Rien

Kelly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna L. 
Évaluation :
5

This location was receptive to my needs. The 15' box truck they rented me was clean and drove nice. Merci.

DAVID A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON F. 
Non les évaluations ont été soumises pour cet établissement.

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