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jeffrey m
Applegate Enterprise
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Gladstone, MO 64118
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisStruggled with this rating because of several reasons that deserve the low rating. First, I rented the truck in advance, and was told I would have it for a full day, from 9am Sat to 9am Sun. Nobody, however, told me that if I showed up at 10am, my 'reservation' would be given away. Instead I was told, "It's like a restaurant. If you don't show up, we give it away. Well, you are not a restaurant. you don't turn a table every hour. You rented a truck for 24 hours. 23, if I showed up late to pick it up by an hour. Second, and this is where someone at UHaul has some explaining to do: I was told I had to return the truck by 6pm Saturday or pay for two days. This DESPITE THE FACT I was told when I 'reserved' the truck that as long as it was back on the lot by 9am the following day, that was the 'contract'. Also, DESPITE THE FACT that the location closed at 2pm on Saturday and could not possibly rent the truck to someone else before Sunday at 10am when they reopened. Finally, the truck I was given was not the truck I had 'reserved'. It was a higher clearance truck that I could not get into my storage facility, so I was forced to walk an entire house worth of heavy furniture some 200 feet per trip to the truck, including walking it the last 20-30 feet through constant rain. The only positive things I can say are: ONE: I 'reserved' the truck at one location, but that manager told me that she had no available trucks for my date and that she had 'reserved' one for me at this location. TWO: The second woman that I spoke with was courteous and helpful. But, being honest, nobody had any right to act any other way. I did not raise my voice, I did not cause a scene. I simply asked why, when I showed up at 10:01 by the clock on their wall, I was told since I didn't show up at 10, they gave my truck away. There's a classic Seinfeld episode about this very thing. Season 3, Episode 11, in fact, where Jerry tells the car rental receptionist who told him that they didn't have the car he had reserved and confirmed. "You see, you know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding. Any can just take 'em." I realize nobody's ever going to read this damned thing, But in the off chance they do, after years of nothing but great service from your 6th avenue location in Lawrence, KS, this was enough for me to take any and all future business elsewhere. Simply horrible customer service and a tremendously flawed 'reservation' system.
Tom SGreat place to rent from. Always friendly and helpful and equipment is always in great shape and clean.
Stanley MThey always go above and beyond !!!!!!! this is my go to spot!!!!!!!!!!
Tabatha LI rented a U-Haul for my niece to move into her first apartment. I was concerned from the start as the place is next to another business and parking was difficult. The stairs into the building are not ADA compliant, nor are the stairs into the actual office. My niece helped me as I use a cane when on unfamiliar ground/possibly dangerous grounds. My niece was added to the contract as she and her parents were moving her things into her place. This was my treat. She finished early and went to RETURN the U-Haul 10-foot truck. She was told she was not on the contract. I added her to the contract; the young man took my order and added her to the information. She was told she could not turn in the keys as she was not on the contract. She parked it and contacted me. I told her I would return Saturday morning, as we had until 10:30 AM to return the truck. I received a call at 7:48 AM that the keys needed to be returned as the truck was blocking another business and it would cost $50. This was a LIE as my niece parked the truck where we picked it up yesterday, along the curb facing Wyandotte Street. Nothing was blocked. My sister was in the car with me and my niece when we picked up the truck. I received 2 more calls about the keys although it was not 10:30, the time we were to turn in the vehicle. I get to the place and use my cane to get into the building and into the office space once I am in the building. I am dismayed there is no ADA compliance in this business. I wish I had used a U-Haul place further from me, as I have never encountered this in a business. Reminder again: we had 24 hours to return the vehicle, and we were well under the 24 hours. The Nicole person informs me that I will be charged $174. for an unauthorized driver, yet my niece's name had been added to the paperwork on Friday. WHAT HAPPENED TO $19.99? This Nicole person is a rude and unprofessional person as she is telling/challenging me in the lobby of the U-Haul business while other patrons are present. I will dispute this charge and will never so much as look at this particular place again. Friends and family, avoid this place. It is not ADA compliant nor friendly to senior citizens. U-Haul, this business is beneath you. Professional Development is needed, as is personal staff development, including knowing how to treat customers. I have been renting from U-Haul for well over 40 years - as a present to my college kids, storage for myself or family, moving furniture, moving sports equipment, etc. Never have I dealt with anyone trying to take money from me and via lies about blocking a business to an unauthorized driver. Get a professional to run this place and get ADA compliance immediately. I WANT MY MONEY BACK. We picked up the truck at 11:07 AM on 10/30/26 and attempted to turn in the vehicle at approximately 5:30 PM on 10/30/2026. My niece was not allowed to turn in the keys. I turned in the keys today 10/31/2026 and was met with a new charge of unauthorized driver, perhaps because it was obvious the returned truck was perfectly parked and not blocking the adjacent business. U-HAUL this was a trash experience, and I have rented in Kansas and Missouri: Kansas City, Manhattan, Lawrence, Gladstone, Columbia, Topeka, Olathe, Denver, etc. I WANT MY MONEY BACK.
Ruthie P