Customer Reviews for Applegate Enterprise
(U-Haul Neighborhood Dealer)

582 évaluations

200 NW 72nd St   Gladstone, MO 64118
(At corner of N Wyandotte st & 72 nd)

(816) 420-9400

Heures

  • Lundi
    De 9 h am à 3 h pm
  • Mardi
    De 9 h am à 12 h pm
  • Wed–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 9 h am à 3 h pm
  • Dimanche
    De 9 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(816) 420-9400

200 NW 72nd St
Gladstone, MO 64118
(At corner of N Wyandotte st & 72 nd)

Services dans cet établissement :

Heures

  • Lundi
    De 9 h am à 3 h pm
  • Mardi
    De 9 h am à 12 h pm
  • Wed–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 9 h am à 3 h pm
  • Dimanche
    De 9 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhoda S. 
Évaluation :
5

Great new ownership!!!

JOEL C. 
Évaluation :
4

Excellent service à la clientèle. Very quick, efficient, and friendly.

Clay J. 
Évaluation :
3

i had to extend the rental of the trailer a couple times. I had a guy call me and harass me to return the trailer immediately with no option. He was the worst customer service I have ever experienced. Will direct people to penske from now on.

Greg H. 
Évaluation :
5

Nothing at all because everything was going thank you

jose D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

debala D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
5

Quick and easy

Christopher M. 
Évaluation :
5

Excellent service and professional w

Mohamed M. 
Évaluation :
5

Very professional.

John D. 
Évaluation :
5

Very helpful service!

Tiffany R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

The truck was unable to be furnished with furniture pads as the location was out of stock. The truck was picked up with minimal gas registering on the gauge. The truck also didn't handle well - some sort of engine maintenance should probably be considered. There was damage previously noted to the side panels, which were taped with what appeared to be packing tape and was not adherent to the side of the truck when we picked it up. Interior of truck was clean and mileage was correct.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levonda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janisa J. 
Évaluation :
5

I don't remember his name, but the younger kid working Sat morning Dec 24th was very professional and had the best customer service I have ever experienced.

George B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Best Uhaul location I've ever been to! 10/10

Peter Y. 
Évaluation :
5

One front headlight was out on the truck.

Ruby P. 
Évaluation :
5

No issues. Friendly staff. Pickup went well. Trailer was in good condition.

Patrick N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela S. 
Évaluation :
5

Staff was friendly and helpful during the entire process. I would recommend this location, and appreciate the kind nature of the staff.

Alyssa Y. 
Évaluation :
5

Nicest U-Haul Office I have ever been to. Great people, seemed family owned, the trucks were AWESOME. Very clean, everything went smoothly and yes I will recommend this place for anyone moving in the future!

nickles E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

Perfect experience! Thank you.

Lyndon T. 
Évaluation :
5

Don't have the website fail at the final step of turn in -.-

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen C. 
Évaluation :
5

Nicole was great and had great customer service. I will go to her the next time I rent a truck. Very polite and helpful

JULIE S. 
Évaluation :
4

They were late opening up gave us a truck without cruise control and we traveled almost 900 miles it was hard keeping it on the road it pulled to the right worse uhaul we have ever had maybe they should keep it for local hauling only nothing to this location but it would be nice to deliver closer to your location without being charge. you call in and talk with customer service and they are NOT very understanding. The independent contractors they will keep your destination empty so that you can call uhaul and tell them where you will deliver but CS will never change unless you pay extra. It would help uhaul on the miles and the frustration of driving extra miles to deliver @ a location that is listed only with uhaul

Lisa M. 
Évaluation :
4

Corporate needs to give this place some moving blankets, they are out. In addition one of the trucks leaks like a sieve. But they folks working there tried to work with me. It's not their fault, I blame corporate.

Chris H. 
Évaluation :
3

Need more overnight drop off parking

Shawn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sara M. 
Évaluation :
5

Convenient location. I dropped off after hours and, therfore, didn't have interaction with anyone.

KELLY B. 
Évaluation :
5

I would recommend upping the mileage from 30 miles to 50 miles

Andrew P. 
Évaluation :
3

No over night drop off parking

Shawn P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carlotta M. 
Évaluation :
4

Good service . Fast in and out , friendly staff A++

Mark C. 
Évaluation :
4

Everything went as planned. No negative issues to report. Owner polite and helpful.

Teri E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy H. 
Évaluation :
4

The truck I was assigned was parked very close to a huge cement under block. I was told I could pull straight out and leave. When I attempt to pull away the side of the truck got caught on the cinder block. I told them immediate what had happened and she said that “it happens all the time, good thing you got the insurance”. If this is something that happens all the time. Maybe don't park the truck so close to the cinder block. Other than that they were great.

Annabel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary H. 
Évaluation :
5

Very nice people

Rhoda S. 
Évaluation :
3

2nd time my reservations was screwed up but I took it anyways. Don't see myself renting from then anytime soon.

Michael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ladonna A. 
Évaluation :
3

Seat belt for passenger was missing, so we had to take a second car (130 miles). When we returned, I was told, "oh yeah, I think we knew about that". Next, when I got the vehicle, it only had 1/8th of a tank. Should be full in my opinion. But, then was told if I bring it back with a 1/4 tank, would only get $12 credit. I returned it and the gauge was touching the white line but not exactly on it, so was only given $7.50. Really?

Justin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan F. 
Évaluation :
1

Uhaul vehicle was missing a panel underneath the steering wheel so heat from the engine poured into the cab and burned my legs. A/C kept turning off so that did not help. Also, starting mileage for the vehicle was 300 miles off and I was told it would be corrected. I was charged almost 300 dollars for miles I did not use because the miles on the truck was higher than was stated.

Khoa N. 
Évaluation :
5

She was great to work with, very friendly and helpful.

Julie B. 
Évaluation :
5

My pick up location was changed from Lansing, Ks to Gladstone, Mo. no one warned me that the location could be changed 2 days before the date. It was very inconvenient.

Blaine P. 
Évaluation :
3

There was not a lot of parking space to leave the truck without blocking anything.

Ian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
4

easy return check in.

Jon R. 
Évaluation :
1

The guy charged me for insurance when I said I didn't need it

Benjamin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Y. 
Évaluation :
5

Very friendly and knowledgeable.

Jay K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barney P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

They seemed to bend over backwards to make sure we were taken care of. Our dolly had an issue, they gave me another, no questions asked. I would use them again!

Jack M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

The owner was very helpful and knowledgeable.

Vincent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra L. 
Évaluation :
5

Nicole is professional and cares about her customers. She made the process easy and smooth. I would refer her and this location to any and everyone.

Brian C. 
Évaluation :
3

Arrived at 12:30 to return but they were closed until 2:00. Left truck in lot and key in box. Talked to Uhaul representative and told them where we left it and everything worked out fine

Cheryl F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODI D. 
Évaluation :
3

Charges were $100 more for my 200 mile trip than quoted…. Wish clerk would have taken more time at reservation time explaining all of them. Reservation was not done thru Applegate but another Gladstone location

Richard S. 
Évaluation :
1

Nicole is a poor-quality employee. My husband and I felt rushed by her while going over the paperwork and she left the property before we fully inspected the truck. Her customer service is less than par in a lot of ways. I would not recommend her or this location to anyone. She also made no apologies for their lack of dollys. I had reserved several dollys and she bluntly stated they were not available and that there was no guarantee that I would get them through my request online. She told me I would need to call other locations and pick one up elsewhere. Nicole was not helpful and was rude with her responses. My husband and I were both flabbergasted by her lack of decency toward us and her unhelpful manner.

Brandy G. 
Évaluation :
3

My reservation was changed last minute, splitting up Uhaul truck and trailer rental and seemed like it caused a rate change and price increase.

Jeremy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha F. 
Évaluation :
3

I was delayed a day picking up the trailer because one of the tires was bad just to pick up the trailer a day later and the tire explode on me 1 300 miles from home.

Clifford L. 
Évaluation :
1

Lack of knowledge on my charges and they want me to pay more for miles I didn't receive. To turn it in and find out I am being charged for 750 miles when I barely did 300 so where are my other miles? At that point I should of kept the U-Haul and returned after 750 miles had been driven. Thank you for not informing your customers of these extensive charges.

Evany M. 
Évaluation :
5

Nothing....customer service was excellent.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don H. 
Évaluation :
5

Merci

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua T. 
Évaluation :
5

I was kind of in a hurry but the lady got me in and out pretty quick, easy drop off and a excellent customer experienced

JAMIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cynthia N. 
Évaluation :
5

Friendly and helpful

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edda O. 
Évaluation :
5

Great experience on truck rental.

Travis R. 
Non les évaluations ont été soumises pour cet établissement.

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