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REX H
Customer Reviews for Applegate Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had to pick up from place farther away and I ended up short on miles for my one way trip. So I was charged $31. I feel I should be refunded for those miles
Jeremy SFriendly location, and dropping off after hours was easy. It's located on the far right side of the strip, which was a little hidden at first with the trucks and vans in the way, but that just gave me a scavenger hunt, lol!
LANEY BGreat experience and reserving the truck via the app was a breeze
MICHAEL HClean truck. Almost brand new.
ALLEN DGreat customer service, easy to set up and drop off. Recommandé.
LESLIE MTaren and Nicole are the best I rent several trucks a month and no problems they are great to work with Gene
GENE KI was accused of stealing the dolly even though there wasn’t a dolly in the U-Haul when I picked it up and after I returned it respectfully and clean the lady at the key drop off treated me like I was retarded and couldn’t anything myself.
Quentin FExcellent staff provided great customer service for me both at the start and end of my rental. She went above and beyond to help my rental go smoothly.
DAVID SGood customer service 👍
OKBAY HStaff was professional and friendly. Location was easy to find. Upon return when location was closed, the online return was easy to follow and use, including the ability to take photos of the van.
CYNTHIA MAwesome
JUAN PRacist
DIA'MOND FHard to find the actual office.
CHARLES MRien
David RBest location I’ve ever rented from.
MARK SThe one in mo was excellent the one in az not so much the lady in mo. Was amazing the dude in az was lazy
CLARENCE SThe woman who helped us was really helpful and professional.
Jeffrey SI went to pick up my rental on January 18th 2025 everything was ready the whole process went smoothly. The customer service i received was amazing I was informed about every aspect of renting the vehicle. The whole experience was great.
MICHELE VDifficult to get in and out of the parking lot. Employee was outstanding.
MARK FThe gentleman that helped us was very kind and professional.
RONALD DWould definitely be using this uhaul location again
YULANDA DThe parking is horrible and they need better lighting in the parking lot.
GWENDA DApplegate is a great location if you need a UHaul!
MATTHEW JEverything was quick and simple and reasonably priced
Robert DOnly issue was the online system is sh*t. No fault to the location or management here though. They got me checked in and on my way quickly. I miss when you didn't pay per miles on top of the base fee, and that there were so many hidden fees. The $19,99 truck cost me almost $97 after the rental, insurance, mileage, and gas.
Danielle MThis truck needs improvements. Both seats had teats and rips. Passenger visor was broken and hanging down. The sliding door was extremely hard to close. This truck needs retired or repaired.
JULIE HVery competent help.
JOHN DAfter hours pick up is a process that takes about 20 mins and if your appointment is at 5 but takes until 5:46 should have until 5:46 etc to return for full 24 hour rental! In person experience was excellent at applegate in Gladstone!
DONNELL Bquick and easy
SCOTT LVery helpful and explained everything in detail. Great service.
LESTER MNon
BYAOMBE MThe woman we worked with was very nice and helpful.
Rebecca EVery nice and very good work
Nebras MCheck to verify all tires are filled correctly with air. One tire on the trailer was low when picked up for use. No problems. I am satisfied with this U Haul location.
ARRANDO GThis was such an easy process. I was in and out of the office picking up my truck in 10 minutes. The girl helping was really nice and helpful. When I returned the truck, I just parked it and put the key in the drop box.
SUSAN WMy first truck rental could not have gone any smoother! I rented the truck online. The day of rental, Nicole greeted me and patiently walked me through the process. The trucks exterior dings/scratches are marked with 'X' stickers so it is clear the condition of truck before you use. You also do a brief online checklist before using truck. The truck drove well considering how frequently these trucks are driven. Very affordable and won't hesitate to use them again for any moving, big or small! Many thanks to Nicole.
KELLY HI have rented from u-haul many times in the past and have always been very satisfied, but this truck was the worst I have ever had. If I did not know that this is not normal I would not rent from U-haul again but as I said I have always been satisfied before. This truck took a long time to shift from first and 2nd gears, rough riding and noisy. I rolled the window down to input my password at my storage unit and when I tried to roll it up it would not roll up I did not force it for fear of breaking something so since I could not roll it up I cLled U-haul and they asked me to take it back that evening because I would have had to leave it parked with no way to lock it, so I took it back at night. It took me 25 minutes to check it in because the app made me retake all the pictures twice, and I took them the same way each time. Overall this was a very stressful rental.
LARRY II asked for no insurance but $15 was added to my bill for insurance
BRIAN FWe had a 24 hour rental but got charged 20$ for dropping it off after hours.. which is kind of crap…. Especially after filling it pass the amount that was in to begin with.
SHANE WPratique
VICKIE KLoved it
LADONNA SThis location is great.
JASON SThe ladies that I interacted with were not only good at their jobs, but they were so friendly and accommodating. You can tell they truly want to earn your repeat business. Pricing was more than fair and the equipment was in very good shape! Definitely reccomend!
SHANNON LThe key lockbox was EXTREMELY hard to open, took over 50 tries. Other than that everything was fine.
Callie LNothing to offer as a recommendation. This was a great experience at this location.
SHAUN BAppliance dolly that I requested was not in the truck and both mirrors on the truck were completely loose so they would not stay in place. I was driving an oversize truck without mirrors. NOT SAFE.
Josh BThe customer service was excellent. The price for service was ridiculous, and for having a military discount on the website there was no one on either side that understood how to implement it, let alone would even adhere to the word of the company whether it may be one-way or return of the truck. The price overall was way more expensive than a rental car, to include insurance, and having to pay for fuel. Absolutely, no need for all of the above. Now if those things were included then maybe would be worth while but I have no intention of renting from U-Haul again nor recommending them to anyone.
JONATHAN Wparking lot was a bit confusing
KAYLA SThe people were great. Picking up my rental couldn't have been any easier. It was a great overall experience!
MICHAEL NVery nice people
NITA P