Évaluations des clients Aqua Bay

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Aqua Bay

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Peter D. le

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Le client n'a pas laissé de commentaire.

ROSE B. le

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The Aqua Bay site was excellent in trying to help me sort things out.

Amanda W. le

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Said we had the uhaul for 11 days and we only had it for 7. Paid over double what we were originally told. Terrible service on the phones. Aqua Bay drop off (Pam) has been helpful. Disappointed in uhaul. Will never use again. Will never recommend and will be sure to tell anyone our negative experience with anyone who brings up Uhaul.

Andrea S. le

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Le client n'a pas laissé de commentaire.

paul W. le

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Le client n'a pas laissé de commentaire.

PETER L. le

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Slow and disorganized--unaware of what equipment they had on the lot.

Kyla F. le

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They were friendly to deal with and I would recommend!

Tammi B. le

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Cab of truck very dirty...needed to clean it before I did my long haul. Had to pick truck up in Kingston as neither one of Napanee's locations had what I needed.

Jackie D. le

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My only complaints are the distance that this location is from my home and that there was confusion between the time that I booked the truck and the opening time of the location. This was a booking problem with U-Haul central not a problem with Aqua Bay. Staff were very helpful and friendly and efficient.

Steve J. le

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When I first booked our moving trailer, I booked at the Princess St location as it opened at 7 am and I wanted to get an early start driving thru Toronto to my destination, west of Toronto on the busy labour day weekend. My reservation was confirmed for pick up at the Midland Ave location. However, I did not realize they didn’t open til 9 am until the morning of pick up. Then, when I went to the Midland St location for pick up I waited half an hour (even though I had checked in online days before) as the credit card terminal wouldn’t work, and the clerk had to reboot it to get it to work. He wasn’t able to get it to work after 15 mins., with us and several other customers waiting patiently. When we made our way out to the trailer we had booked, the tail lights weren’t working, and the employee had to try to reconfigure the wiring so that it would work. After another 15-20 mins of wiggling and fooling around with the wiring, my husband suggested that we take a different trailer. By now, we were close to an hour of waiting for our equipment, meaning we were 3 hours behind our original schedule, which was supposed to be 7 am! And, yes, traffic was an issue; we didn’t arrive at our destination until 3:30 pm, making our moving day even more tiring and stressful. U-Haul needs to get it together, especially on one of the busiest moving weekends of the year!

Ziyad M. le

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Le client n'a pas laissé de commentaire.

david R. le

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I would recommend Aqua Bay for Pool and hot Tub, but avoid Uhaul, Their head office in TEXAS tries to run everything and they are TOTALLY incompetent! People that man the phones in Texas are Totally rude and unknowedgeable

Ryan M. le

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Le client n'a pas laissé de commentaire.

Lewis B. le

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i rented a 5' X 9' open trailer and was surprised that the dealer couldn't provide a 7in to 4 pin light connector to accommodate my car. They should be readily available for situations like mine. I had to go to another U Haul location to see if they had the light connector and thanks to this dealer i was able to rent the trailer. Also I was disappointed when the staff member indicated that the interact machine rarely worked, but insured me he could take my credit card. Having just returned from vacation I had enough charges and didn't want to add to my debt.

Alan V. le

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Le client n'a pas laissé de commentaire.

john S. le

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We were very glad to be able to move our little piano from Owen Sound to Verona near Kingston with such little stress. It was a long drive, but the piano was in fine shape.

Michael J. le

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I originally made my reservation, well in advance, at this location due to the proximity to my home. When I went to pick up my rental unit, I was advised there was not one at the location and if I wanted one that was the same, I needed to drive a total of 1 hour out of my way, to another town (Napanee, Ontario). After being advised of this, the employee attempted to charge me additional money for the drop off to be in my same town (Kingston) or go an additional hour out of my way to return it to the Napanee location. In the end U-Haul override his attempt and although I still had to drive to another town, I was not charged additional money. U-Haul itself was great, this location fell down.

Lewis J. le

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I have always been impressed with this location. They are polite, reasonable and helpful. The only comment I have is when putting a deposit down it was $100 cash or $150 debit. I don't understand why you differentiate between the two. Cash or debit is still cash! This is more a corporate thing than a location thing.

Veronica G. le

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Le client n'a pas laissé de commentaire.

Andy S. le

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Fast and curtious service. Thanks

Wiktor R. le

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Le client n'a pas laissé de commentaire.

Preston H. le

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Dropped off when the site was closed. Easily accessed. However, it took u-Haul a week to find out the truck was there. For some reason, you thought I would take the truck to one place, and the trailer to another. When I dropped them off, they were still attached. You called me three times trying to find the truck.

Bill B. le

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****WENT ABOVE AND BEYOND*** My only issue is their hours of operation, majority of my rentals require an earlier pick up, if not for that then would use this location more. Other then that could not of had a better experience really help me out of a bind created by traffic not U-Haul rental locations here.

Tessa A. le

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Le client n'a pas laissé de commentaire.

Peter H. le

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Only one thing to check on, when we first picked up the trailer here in Kingston ON, the UHaul data base did not indicate where it could be returned in Petawawa ON. which was my sons destination. We tried Pembroke ON as well, same result. Fortunately my son knew the location of both and returned it Sunday to the site. Other than that there were no issues. Thank you for your assistance.

joe F. le

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Le client n'a pas laissé de commentaire.

Henry A. le

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Staff could be more cheerful

Nick D. le

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Le client n'a pas laissé de commentaire.

Tammy W. le

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Le client n'a pas laissé de commentaire.

KEVIN M. le

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Le client n'a pas laissé de commentaire.