Customer Reviews for Arcata Petro Mart
(Concessionnaire U-Haul dans le voisinage)

402 évaluations

3197 Alliance Rd   Arcata, CA 95521
(& Spear)

(707) 825-7882

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(707) 825-7882

3197 Alliance Rd
Arcata, CA 95521
(& Spear)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

You can make the price cheaper and offer daily rates rather than mileage charges. Over 120 $for 5-6 hours rental for a truck is way too much in my opinion. The mileage fees are too high.

Miriam P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
3

Have a truck available would be good. Having a truck available within 50 miles of where I live would be even better. Letting me know there is no truck within 50 miles before I got to pick it up would be really good, too. Reimbursing me 150 dollars as promised would be priceless (or at least 150,00 $). Also, having the number for Penske or Ryder handy for customers in my situation would be awesome.

GIOVANNI G. 
Évaluation :
2

Inside cab was dirty sticky Something was wrong with the truck. Everything in the back was smashed and broken because the ride was so rough.

Janet L. 
Évaluation :
5

It was quick and fast service with a very nice person taking all the information. Much better than the Main Place which takes a very long time to get through with not very friendly people

new D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Haley D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer J. 
Évaluation :
1

When the pick up location is a gas station, one assumes there will be more gas in the truck than just over 1/4 of a tank. Also this particular gas station is especially unwieldy for getting the 26' truck up to the pump, especially when the gas gage indicates the tank is on one side, and then you find out it's on the other. The gas station attendant is too busy serving station customers to attend to the Uhaul customers. It took me 45 minutes to get the paperwork, gas up and drive away.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lee S. 
Évaluation :
1

I was charged for a one way rental instead of an in town. I told the man I was moving my items across town and feel deceived by being overcharged for a one way

RYAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
1

Truck needed repair could not open back of cab don't send someone who was suppose to pick up a truck in fortuna all the way to Arcata I've rented uhaul for more than 40 years would you put your 68 year old mother in a truck the back does not open??? We greased wheel bearing 3x with wd40 and it still took a strong man who had to strain to get the back of the truck open and gas is too high at pick up place. Stop sending your junk trucks on a 860 mile 1 way and sending your customers to locations they did not choose. I ordered this truck weeks before arrival and when I went to rent it I was told no truck was available the dealer put the word out to get me a truck. You are suppose to call a customer way in advance if you have no truck for them. This was a junk truck they wanted to send on a one way. It had been in an accident very noisy cab because the cab was glued on very vary disappointed. The dealer run a small gas station grocery store the trucks are across the street in a field he c ant leave his store to help. For around town 10 foot trucks I would recommend this dealer

Marjory P. 
Évaluation :
1

I only had the truck for 10 minutes and changed my mind but still got charged

Morgan T. 
Évaluation :
4

Clerk was well trained, polite, professional. Pick up was a breeze

chris W. 
Évaluation :
5

Nothing it was all good keep doing what you are doing . Thank you for letting me rent your truck thank you again . Lesley Richardson .

lesley R. 
Évaluation :
5

Excellent experience and wonderful customer service! I would definitely recommend this U-haul location.

Debbie T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celeste T. 
Évaluation :
5

The cashier at this location was very helpful and easygoing when i dropped everything off. No issues whatsoever. Couldnt have asked for an easier drop off

ALEX W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

I think there is a billing error.

Robert A. 
Évaluation :
1

I would like my 50 $money back guarantee on this rental. I was promised that there would be a auto transport dolly available at the eureka location and when I arrived the dolly was not available. I had to drive to Arcata which added an additional hour to my commute withe drop off. A complete inconvenience what is the point of a reservation if it's not honored

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Whitney L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ossie Y. 
Évaluation :
1

Horrible experience with this location. Honestly cannot even begin to explain the incompetence and rudeness of these guys. Will never rent here again, and you should not either.

Tyler S. 
Évaluation :
4

Maybe an app, where you put in all details in and then it gives you a barcode, and you can it, get a key and go. (Legal e signs 🤩) to speed up process...

MIGUEL V. 
Évaluation :
1

The worst experience. Lied to and stolen from by the staff. Also mostly no masks inside.

Lonny G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Miguel V. 
Évaluation :
1

Truck was filthy, goopy stuff in the cup holders, greasy stuff all over the seats. I mean this was the most dirty uhaul truck I have ever picked up. Staff at this location also tried to charge me cleaning supplies and I had to clean the truck myself. This location is very disappointing. I highly recommend going to a main location instead.

NATASHA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melisa R. 
Évaluation :
1

The store was filthy. They did not follow COVID precautions. The truck was filthy. They had the wrong gas level recorded for check out. I corrected that but was concerned about being charged. Generally, the service was slow and inattentive.

Gina H. 
Évaluation :
3

I don't feel as though the truck was cleaned. In the time of Covid, if you had the pick-up location deep clean the trucks interior, I think I would have had a better time driving. I wiped everything down prior to my trip, then wore a mask and gloves. So I guess either quick interior cleans with wipes or something for guests will be great. The guy told me that these are moving fast and that Uhaul is overbooking. These trucks could be little Covid incubators if not cleaned consistently. Maybe they are and I over looked it? My truck was dusty and there was food left over from the last person. I also picked it up in a dirt lot over half a mile away from where I scheduled to pick it up.

Douglas K. 
Évaluation :
4

Make sure the people completing reservations are fully trained in all U-haul policies and do not give incomplete or inaccurate information. That said, everyone I talked to was very helpful and friendly despite that.

Michael E. 
Évaluation :
4

The interior of the truck wasn't that clean, and in covid times that was a little off-putting. But I cleaned it myself and it was all good... overall great experience with uhaul, and the truck was so easy to drive!

murray K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Our truck broke down 45 minutes into a long trip. It took 4 hours to get us back on the road putting us way behind and now having to drive in the dark which we were trying to prevent. This is the third rental my husband and I have had and each one has broken down.

Charlotte A. 
Évaluation :
3

Excellent service à la clientèle. I believe the equipment was maintained as well as possible. By that I mean, it looked like all the shitty U-Haul Equipment in America was brought to that location for them to rent out. It was clean, but looked like it just finished a tour in Iraq. The site was clean, and customer service was/is top notch. But they're options for rental looked beat to shit. The place where I dropped off my truck quickly hid the truck I rented around back.

Benjamin W. 
Évaluation :
3

It started out great. Quick courteous service. And then halfway to my loading site I noticed the check engine light was on as well as a check gas cap light. When I called to report, I was told “oh yeah, that's because the last renter lost the gas cap, so it was replaced with a different one. As far as the check engine light, yeah sorry you should have it checked out...you got the insurance” Seriouly?

Pamela P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
1

The van wasn't swept out and someone's tye dye rag was left in the cab.

Danny P. 
Évaluation :
2

Unfortunately the gas pumping area was closed and that might have had a impact on the overall experience. Unfortunately just a run down gross gas station with some pretty sketchy clientele hanging around. Would not go there again.

Michael V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

I had to go to a different location to actually get the truck, but the mobile check out process made me bring it to the original location to check it out, and I had to take it back to the other location when I was done and bring the keys back to the first location. It was very confusing and inconvenient. Dissatisfied.

Ariel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
4

Great customer service for pick up and drop off both. Friendly and helpful.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS V. 
Évaluation :
4

Nothing that I can think of. The service was quick and walked out with a truck in under 15 minutes. Turning in truck was even easier and was out in 5.

Justin P. 
Évaluation :
5

Couldn't have been easier. Made today much easier

Howard M. 
Évaluation :
1

When i had to exchange a broken defective truck for one that worked- the gas station employee had no training in how to help me at all. Management should have come to location to assist if the employee was that confused. It took hours to sort out. Also management never signed my original insurance form and the replacement truck was very dirty.

LESLEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celeste T. 
Évaluation :
5

Awesome truck and easy rental and return experience. A+. Thank you.

Kelly K. 
Évaluation :
5

It's always a pleasure renting your trucks. John was pleasant,thoro,and clear. Thank you agian for your rental.

Ronette S. 
Évaluation :
1

My experience was terrible. The shopkeep left to go home and locked the door as I got there. Then the next shift person didnt come until 30 minutes later. Then the shopkeep refused to use my gift card because he did not know how, and he messed up my return location. I would rethink how uhaul runs this location.

Bernard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Quick pick up and drop off. Well done

JONATHAN W. 
Évaluation :
1

Have someone that doesn't yell at their customers. Inappropriate, unprofessional, rude, and uncalled for.

Sarah V. 
Évaluation :
5

Give a vehicle with a good alignment and good tires next time.

Zachary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa A. 
Évaluation :
3

this is more of an issue with u-haul rather than the location itself. I was shoe-horned into purchasing a more expensive vehicle because the one i reserved (that was available at time of reservation) was not available. u-haul would NOT honor the original cost and made me upgrade in order to continue with my scheduled moving plans. terrible business etiquette.

christopher G. 
Évaluation :
3

This location is primarily a gas station. Customer service was interrupted by people buying gas and snacks and drinks. The attendant was friendly, courteous, and knoledgeable, but the time it took to complete the transaction took longer.

pam T. 
Évaluation :
1

The customer service skills ,the manager/owner of the store was a liar and he didn't even correctly work the process of renting the UHaul

Ashlyn G. 
Évaluation :
5

Very helpful and friendly staff; very convenient location— a good place to rent a truck.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
5

Awesome guy, quick and painless.

Michael V. 
Évaluation :
5

Guy at Petro Mart Deserves a Raise. He's got a lot to handle between the UHaul, Gas and Petro Mart food item purchases

Tim L. 
Évaluation :
5

I've always liked renting from this location. The truck should have not been rented out however. It had a bad exhaust leak that caused it to be so loud that I had to buy hearing protection to drive back from my pick-up location. I found customer to be cursory, if not curt; and certainly not helpful. I have found this is often the case with Uhaul after they have rented you the equipment. It was an irritating and frustrating day. I do like renting from this location however.

Alan S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shari M. 
Évaluation :
1

Charged me for ½ gallon of gas, based on HIS opinion of the gas gauge. How low brow on a long distance rental. Disgraceful customer service.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Galen F. 
Évaluation :
3

Inconvenient to run back and forth to their off site parking

Terry C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Danielle B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sequoia D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
5

Organized respectful gave me information about drop off care and offered items I might need like a lock

Shannon C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jordan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
1

Our reservation for a truck was changed and I was told we would be given an extra day by the U-Haul rep and when I went to go pick up the truck that wasn't the case. The alliance road location is a horrid experience and I have used it previously and it's always the same. It's a convenience store that generally has 1 employee who doesn't know how to do the U-Haul stuff and has zero clue how to change or update anything. It took over an hour to pick up a truck I had reserved because she was the o lot person working the mini mart register and also doing U-Haul contracts. The truck tire was thread bare and two hours down the road blew out. Then U-Haul sent someone from 5 hours away and when we checked where the tow truck driver was we found out U-Haul sent someone from way far away so we had to wait even longer for U-Haul to figure it out. We waited over 3 hours on the side of the road for an already screwed up reservation and was shorted a day so we missed our free help from friends and had to hire people to help unload so that we could get the truck back. If I have the ability to use a different company next time I move, one that doesn't make my experience hell from start to finish, I will go with them and tell my friends and colleagues to do so as well. Maintenance on your trucks and proper customer service go a long way...clearly farther than the tread on your truck tires.

Brandie W. 
Évaluation :
5

Worked out great, helpful staff and easy to drop off, thx!

Burnett B. 
Évaluation :
3

The interior of the truck storage area was filthy and had to be swept before I left. The ramp was defective. And the windshield wiper didn't work as the blades had worn off. Other than that, the check-in and check-out process was easy.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverley S. 
Évaluation :
1

My card has been charged 750 extra an has made iy where i cany rent a hitel for me an my family

jesse S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
2

The truck was full of mud and plant materials, my new house is now also full of mud and plant materials. NOT HAPPY. And they didn't do anything when we told them about it when we returned it. Also, the mileage that was on the contract didn't match the mileage on the truck. So we were charged for mileage that we didn't drive. NOT HAPPY.

Tyler B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott L. 
Non les évaluations ont été soumises pour cet établissement.

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