The people at the pickup location were great. They were very helpful in helping me navigate through the complete mess that Uhaul made in picking up the equipment. Prior to my picking up the equipment I had entered all of my information online and followed that up with a phone call to Uhaul customer service to make sure all was in order. I expected to be able to pick up the equipment right away. Jameson, the person helping me with the rental, had to make 3 separate phone calls and spend an hour and a half trying to get to the point of being allowed to release the equipment to me. He ultimately did an excellent job in helping to work it all out. He was responsive, patient, and apologized to me for the long wait. I think he went above and beyond in his customer service and I told him so. I would definitely rent from them again, except I don't think I will ever rent from Uhaul in the future. After I worked so hard to get everything lined up for the rental, the ridiculous amount of time we had to spend to finalize the rental was not worth it to me. I had to rent the equipment in order to tow my car, which had broken down on the way home. The stress of having to deal with the rental obstacles created by Uhaul made the situation much worse.
MICHAEL M
Arcata Petro Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Arcata, CA 95521
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- 4,0 - Cote moyenne des clients
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It’s a parking lot at a gas station so there’s not really an actual UHaul facility to review. It was very convenient.
BOBBY FThe guy at the pick up location in Arcata that you all switched me to instead of eureka where my storage is located, didn’t want to do his job. It took over 40 minutes to get my truck. When I finally got the truck in Arcata, and went to my storage unit in Eureka, WHERE THERE WERE PLENTY IF 15’ TRUCKS AVAILABLE, the only guy working still had the storage area blocked in with other trucks. It was after 9 and access is 7am. He took 15 minutes to finally move just one of the trucks. I decided to move my storage out of the makeshift truck bed in eureka (that leaks) because you won’t stop jacking up the price!!! Moved it to different company,, and larger storage unit (in a BUILDING, not used uhaul truck beds) for more than half the price!!! I have spent thousands with uhaul over the last few years, but will never deal with you again. Waste of money and time!
Elliot CVery nice people Very easy drop off
john kClerk was the best and the main reason for positive feedback
Abraham R