My only complaint about picking up my 10' van is that there was a low tire on my van. The attendant did air it up, but it was low again the next day. U-Haul sent another wheel to my home, but the next morning it was completely FLAT! So they had to come out and collect the wheel and take it to a tire shop to have it fixed. I was not so happy, however, with the van itself. The van was MOST uncomfortable, inconvenient, and even dangerous to drive due to its utter lack of interior adjustability, good visibility, and commonplace safety features such as power windows, door locks, and external mirror adjustments. The backup camera is totally inadequate, and I had to wonder why not provide a full-view backup camera instead of the tiny little windowed view that is all but useless, or even a couple of mirrors at the rear to completely replace a typical rear-view mirror? And a decent navigation system would be a huge help as well as a safety feature. Many items we think of as convenience or comfort items actually make driving hugely safer. I'd really like to see your van fleet developed along those lines.Lawrence W.
Arcata Petro Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Arcata, CA 95521
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App had issues would not load hard for after hours drop off however All straightened out next day.thanks!John F.
Our truck was late to arrive and there were no other options to offer. So we had to wait, which made the move go longer into the day. Please have options to offer when that happens.Jennifer D.
I filled out everything online ahead of time and it took 45 mins once at the location to get the uhaul. The attendant didn't know how to use the system and the truck was dirty inside when I picked it up.Laura L.
Thank you!!Michelle A.