I received the uhaul on E.Anaya F.
Customer Reviews for Arco
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Riverside, CA 92508
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 7h30 am à 4h30 pm
- Dim : 8h am à 3h30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Location was convenient for me, but since it was part of a gas station it does not have the same personal touch of a regular U-Haul store. (Paperwork was handled fine, but just not sure the personnel appreciate having this as additional work to their gas station job). Also, it was "fun" opportunity to go look for the truck on my own. I have used U-Haul a couple of times recently, and this experience was just ok.Heidi M.
Le client n'a pas laissé de commentaire.Sandra A.
Very professional and knowledgeableIsmael S.
Le client n'a pas laissé de commentaire.vince P.
Le client n'a pas laissé de commentaire.Augustus B.
Nice service. Speaking niceJOSE U.
Le client n'a pas laissé de commentaire.Marvin H.
Extended return hoursCharles T.
Le client n'a pas laissé de commentaire.JORGE L.
Customer service at this location is always excellent!!Randall R.
Le client n'a pas laissé de commentaire.mike C.
I notified them the truck was going to be 2 hours late and they charged me for a whole additional day!! This was a rip offRalph V.
Le client n'a pas laissé de commentaire.JAMILA S.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Mohammad S.
Excellent service.. Thank youHan K.
Very smooth and accommodating process new truckDewana H.
This gas station is too busy to tend to uhaul customers, they're rude and delayed the rental process which was super inconvenient.Jessica C.
I have called 951-247-4652 several times yesterday and left a message because I was incorrectly charged for an extra day. I returned the truck and dolly on Sunday 3/13 at 7am. When i arrived to Arco, the attendant said he could not give me a receipt because they do not open until 8am. I took a picture of truck with a time stamp to prove it was dropped off at that date and time. I received a receipt yesterday 3/14 stating i returned it at 7am on 3/14 which is incorrect. I was charged for an additional day when i returned it on Sunday the 13th. I attempted to email the address at the bottom of the email ( 31582_GM@uhaul ) but the email was kicked back. I'd like for a refund for the additional day that i was charged please.Janice M.
Le client n'a pas laissé de commentaire.Laura B.
Truck was scheduled/reserved to be picked up at 11:30am. The person that does rentals was not at the location when we arrived. Gas station cashiers called the rental person, but he never showed up. We did not leave with the truck until 12:15pm. One of the cashiers was able to get enough of the transaction figured out to get us the rental truck and on our way.Kimberley J.
Le client n'a pas laissé de commentaire.Danisha M.
Le client n'a pas laissé de commentaire.Carmen M.
Le client n'a pas laissé de commentaire.DEBORAH E.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.Kathleen R.
The bay of the truck was beyond dirty. I had to broom it out and use a blower when I arrived to load it. The guy tried his best but didn't have the right broom or blower for the job. The cab of the truck was as clean as one would expect, however the windshield was very dirty due to recent high winds.STEVEN A.
Truck ran great. Appreciated the clerk checking in the truck / friendly and courteous.Oswaldo L.
Le client n'a pas laissé de commentaire.HENRY M.
Le client n'a pas laissé de commentaire.Ronald B.
Horrible customer service had to wait over an hour for vehicle to be ready. Had to call customer service to find out why vehicle wasn't ready. On time Ended up being charged 100 more than quoted Vehicle had no gas. Returned with 3/4 and no discount given as stated on initial quoteNICHOLAS H.
Le client n'a pas laissé de commentaire.Amanda D.
Le client n'a pas laissé de commentaire.PHILLIP W.
Well maintained equipment. Friendly and knowledgeable representatives. Accurate online inventory information. Merci.FERNANDO C.
Le client n'a pas laissé de commentaire.Floyd R.
Le client n'a pas laissé de commentaire.Julian C.
Mike is a great guy and very helpful. Good customer serviceANTHONY D.
Le client n'a pas laissé de commentaire.THOMAS Z.
Angel was very helpfullMANOUN A.
Le client n'a pas laissé de commentaire.mary M.
Their employees need to be better trained and up to date on terms. Also EXTREMELY slow when checking in after returning trailer. Waited over 20 minutes for a "manager." Wouldn't recommend at all.kassandra L.
Le client n'a pas laissé de commentaire.Mario C.
Le client n'a pas laissé de commentaire.Ramachandra D.
I forgot that I was driving a U-Haul because the seats were very comfortable. I was concerned about the cell phone charging equipment but once I got in the truck everything was there including the back up camera. The only thing was missing was the back seat... Very impressed with my experienceROSLYN M.
Le client n'a pas laissé de commentaire.ERNESTO A.
Fast, quick and easyTyresha C.
my second trailer rental. first time I had to clean out oily dirt at the beginning of the rental. Floor very slippery. (different location, Spruce St. i Riverside.) Second time scraps of paper and some dirt in trailer. And yet you threaten me with a charge if I return it dirty?KEVIN C.
Emit was super helpful and friendlyANGELA M.
Le client n'a pas laissé de commentaire.Arthur R.
The service was great. I had no issues. Great service was provided.Albert M.
Le client n'a pas laissé de commentaire.GUILLERMO S.
I reserved three dolly's only to be told the day of my move that only two would be on the truck. I was overcharged for gas but thankfully I took pictures of the odometer and gas hand so Uhaul refunded me. When I called in to speak to someone about it the person was impatient and hung up on me.AMBER W.
Le client n'a pas laissé de commentaire.CHARLES J.
Le client n'a pas laissé de commentaire.alden clark D.
Le client n'a pas laissé de commentaire.ALBERT B.
Didn't have the trailer we reserved but provided a replacement trailer. He was awesomeangela M.
Le client n'a pas laissé de commentaire.JAMES R.
A better sign . Where to rent , because it's rent from a fueling station and can't really tell where the rental office is . Personal are nice and clean and helpful .carlos O.
Le client n'a pas laissé de commentaire.qingjing B.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.CHANDLER U.
Only negative aspect will be not having an appliance dolly available.Steven S.
Le client n'a pas laissé de commentaire.Nora B.
Le client n'a pas laissé de commentaire.Kendell J.
This location was fast and efficient. The staff was friendly and courteous.EDWARD C.
Angel was awesome!Yu Y.
Le client n'a pas laissé de commentaire.Sean M.
My return was expedited and without troubles.Tony S.
Le client n'a pas laissé de commentaire.RIKKI R.
The gas and the mileage were recorded incorrectly on the paperwork. I was told that I would be given 1/4 tank of gas credit and the milage would be corrected. This did not occur on the other end even after I called them and asked for an updated correct invoice.Willoams C.
The manager I believe it was Jerry, was very helpful and kind and his associate was very friendly.Jesse B.
Le client n'a pas laissé de commentaire.Sylwia P.
The gas station is not a Shell station anymore. This should be updated to its current gas station name. Overall was great and easy to turn in. Everyone was helpful.MARYANN A.
There could be better signage from the street view, but overall we had a quick, friendly experience. The truck was even ready to take earlier than my appointment & I got a larger size for the same price as they must not have had the size I had requested.Katherine S.
Le client n'a pas laissé de commentaire.Sheng Z.
Le client n'a pas laissé de commentaire.Matthew L.
It was close and convenient for us. When our truck broke down, they had the right size in stock for us to continue on with our day with only a minor delay. All other companies were out of the size we needed. We usually don't use Uhaul because it is expensive (we are a trucking company and travel all over southern California, Nevada and Arizona). The miles price is not worth it. But for this short trip it worked out okay.Carlos T.
Le client n'a pas laissé de commentaire.ANESIAKA H.
Store person needs to know more about where to drop off the key. Because no drop box on the outside of the store.Anesiaka H.
Le client n'a pas laissé de commentaire.Carl H.
Le client n'a pas laissé de commentaire.Elizabeth M.
the convenience of dropping the truck to a location that is less than 10 min from my home is just perfect and the guy who help me very professional and did everything very fast with the drop off process, i love it and definitely a did recommend to my friends at work.Margarita G.
Good servicevidal D.
The young men in Riverside CA and in Seattle WA were very polite and helpful. Wonderful service. He really helped me and was forthcoming with the cost.CHERYL J.
Le client n'a pas laissé de commentaire.Prakash A.
Le client n'a pas laissé de commentaire.Tury P.
The rep- was very helpful and friendly He made you feel like he was ready to help with any problem.GENE B.
Le client n'a pas laissé de commentaire.RODOLFO A.
Le client n'a pas laissé de commentaire.RICARDO S.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.SAMYLANIE G.
Le client n'a pas laissé de commentaire.Eric H.
Le client n'a pas laissé de commentaire.Johnathan H.
Le client n'a pas laissé de commentaire.MICHELLE D.
Le client n'a pas laissé de commentaire.Susan F.
Very nice, thank you.Darwin H.
Pricing and with the return it should be a some cash back for using the service.DANNY G.