Le client n'a pas laissé de commentaire.
KELLAN L
Customer Reviews for Arctic Refrigeration LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The clerk was not trained properly, was not attentive, and did not have the desire to rent or assist with the rental. She blamed the main U-haul phone personnel and just told me she could not help me. I have to call the U-Haul main phone number and fix the situation. Then she intentionally scrutinized everything else in the process looking for a reason not to rent the equipment.
PEDRO TEasy transaction. Pick up and return went quick and smoothly. All good at this location
DONALD GHave rented and dropped off numerous times this location.
KURT STruck need to be service
MICHAEL Cyou have sent this to me a lot ,me I have not use u-haul in a long time you must have the wrong email on the order
Philip AStaff was extremely knowledgeable and friendly.
Enjoli MHad a great experience.
Miranda AThere is nothing else you can do for this location, you get the best at this location. The lady there were great, she help me more than some employees would. I am handicap and she made sure I got hte vehicle that my Son and I could fit in.
richard MMany thanks to Cindy who came on the day the facility was closed to help retrieve my cell phone which I locked in the vehicle.
Stephen HEverything. I arrived for my U-Haul and was informed there wasn't any however there was a 26ft sitting there. I booked the morning before , checked in online and scanned license in. A lady came in approximately 20 minutes after me who had just booked that morning, for the same truck, she proceeded to check her in for the truck. Her appointment time was also after mine. The resolution was for me to drive an hour away for another U-Haul then drive 2 hours to my destination. Another U-haul arrived and then I still had to wait because the lady couldn't get in the truck to read the mileage. I offered to do it and she said you can't and if someone doesn't get here before we close you won't be able to get a truck until Monday. Very poor experience.
Terri GI was charged for gas even after filling it back up to the line it was at when we started
HALLIE GAgain the app was horrible returning the truck. It did not give us a drop off location like we were told it would, thankfully we got it figured out after another phone call. Then it froze up & would not let me finish all the steps of returning the truck. Terrible experience on the app!
Laura RGreat service and the truck was top notch
Roy CEverything went very smooth.
Russell BFront desk person seemed unorganized and confused
teresa wGreat service and trucks are clean and run great.
Roy CParking was extremely tight. If my driver wasn't a professional, I don't think there's any way we would've gotten the truck backed into the only spot available.
Micah WCentering chain s hook missing on one side. COULDNT USE DOLLY NOT WIDE ENOUGH FOR TRUCK TO FIT.WAS GARRANTIED IT WOULD BUT THAT DIDNT MEAN IT WOULD.
randall pAddress not clear on gps. Maybe better directions
Tom MArctic Refrigeration marked me down as a full tank when I picked it up and it actually was about 7/8 full.....so that's the level I returned the truck at. Need to pay more attention when marking the fuel level.
MARTY GI found the drop off procedure to be problematic. I couldn't log in to drop the truck off, my son had to do it with his phone. Mine wouldn't show the location. Then having to go through taking all the pictures. As much as it cost me to move Hire someone to check the condition of the truck yourself.
Don MThe gentleman who helped hook the trailer up was friendly, professional and helpful to any questions I had. Highly recommend renting from the Artic Refrigeration location.
Nicholas BThis site in Madisonville is always extremely friendly and helpful. Both Aaron and Cindy do an amazing job, knowledgeable and informative. I have used their location several times and will continue as needed.
AIRY BThe trailer had a small leak in it and my mattress got wet, but other than that it was great.
Christopher HAlways
LISA MWindshield wiper blades are broken and need to be replaced. Also service tire monitor system came on.
Charles DAucun
Dakota PLocation closed at drop off. But otherwise nice location.
Robin PThey are just so nice and helpful.
Kharl SThis was my 3rd try to drop off truck. They were very nice and found my information.
Samantha LThey did not mention they were closed from noon till 1pm for lunch. When I made contact I was told they just sat down to eat and Id just have to wait till 1 pm.
Ron LPlace was closed when we dropped the trailer off.
MIKE HWay to expensive
Austin CThe retailer falsified milage and over charged my account for milage I did not accumulate.
Reynelle BPretty smooth process. Nothing to improve.
Scott HWonderful experience would recommend to anyone!!
Cindy BEasy access pick-up. The staff was very friendly upon pick-up. This was definitely an older trailer, that was missing a side running light, but the tires were new and felt safe with it in tow.
Julie PVery nice and pleasant to work with.
stanley sVery good and excellent service.highly recommended 5 stars
Paul FStrap ratchets needs replacing. left ramp falls out of its holder when hitting bumps in road, empty and when car is on it. Have to stop every 25 miles and go back and slid it it again. This unit needs to go in shop and fix these items.
ROBERT CNo problems
DORIS C