Customer Reviews for Ark Food Station
(U-Haul Neighborhood Dealer)

Évaluation :

1

The lady on the front desk refuse to come outside to check the gasoline levels in the tank due to her lack of interest i was charge $20 extra because she said it wasn't up to level

Évaluation :

1

Really would like a refund cause the truck was in horrible condition even if U-Haul gave me half back it was dirty, it wouldn't switch,like it was stuck gears

Évaluation :

5

The woman at the counter was 100 % helpful. We attempted to trouble shoot an issue with my phone and the link to the uhaul site. Very thankful that she didn't just shrug me off.

Évaluation :

5

Aucun

Évaluation :

5

very good customer service, I recommend it

Évaluation :

1

The lady at the counter did not check me out correctly. Scheduling called later and asked if I was going to pick up the truck and I told them I already had. Since the pickup location hadn't done it correctly, we had to check out over the phone including sending pictures of my DL and the mileage and fuel. There were two trucks there and one of them had shorts and t-shirts strewn across the front seats (not the one I was given, but still made it look like they weren't even looked at prior to renting out). The truck I was given, smelled like cigarette smoke. In fact, there were cigarette butts in the passenger door handle which I had to clean out.

Évaluation :

1

Why Iam being charged for 14 extra? I brought my rental back on time and I didn't even use the 20miles that I chose for my rental , I used only 15 miles. So I shouldn't be charge nothing extra. Disappointing

Évaluation :

3

Ac did not work and it was hot that day😡

Évaluation :

3

Storage yard was rough dirt. Fuel gauge was misreported. Luckily I took pictures before I left and I as I got back. If not they would've charge me more fuel even though it had more in it when I got back. Truck has extremely rough suspension

Évaluation :

3

The U-Haul I rented was horrible and scary to drive. It was filthy and stinky and when I drove it, it made the loudest roar ever I could literally only drive 20 miles an hour I don't understand why it was even rented out to anyone. I took it because I had to do what I had to do but my experience was horrible. The location was good I feel bad that I even have to make a bad review because it had nothing to do when them but the U-Haul was horrible.

Évaluation :

1

You charged me 0,89 cents a mile along with me going beyond the gasoline that was there when I received it. I filled it up beyond the 3/4 of the tank I used. Ridiculous. I should have received a discount off of the price for filling the damn thing up. Once again. You figured out a way to rip off the consumer.

Évaluation :

2

The man did not give direction on how to return the uhaul and did not report the vehicle being returned until almost two days after it was returned.

Évaluation :

1

The location was excellent due to location being 2 miles from where I was moving from and 2 miles from storage. Ark food station was very poor, 1st time I went there the young lady was very ruid, with 4 other youngsters behind the counter with her. No one was able to help me, they directed me down the street. The store down the street directed me to reserve on line. That store didn't have my size, Ark did so I scheduled pick up there. 2nd time there, March 21,2020 @ 11:32 am for 12:00pm scheduled pick up. The young man behind the counter, when I told him I had a scheduled u-haul pick up there. He told me he didn't know anything about the u-haul, go down the street they can help. I explained to him I already went though that yesterday, the scheduled pick up is this location! He called for assistant's. It was time consuming but she help me .

Évaluation :

5

Check out was fast and easy

Évaluation :

3

It's a seedy joint on Shaver. I wouldn't want my daughter or wife there

Évaluation :

3

To be able to have someone at this location answer the phone, and be trained to complete a contract. Waited almost to hours for the manager of this location. Also to provided complete information regarding where to drop off and the times of operation. We had to do an online drop ourselves because no one was open until Monday which would have added another days rate.

Évaluation :

3

Service at this location was great, it was dealing with other locations or reperesentitavies that was frustrating.

Évaluation :

1

The vehicle did not have side mirrors and was very very difficult to drive. It was very dirty on the inside when we picked it up. Also, the location was very difficult to do business with and not very informative and would not give me a receipt. I will NOT USE THIS LOCATION EVER AGAIN.

Évaluation :

1

I received two different address for pickup. A sketchy convenience store in a rough part of Pasadena is not an acceptable place to a lone woman to pick up a Uhaul. Bars over all the windows and doors and the woman behind the counter did not ask for my ID or do an inspection of the trailer or hitch before hitching it up. Also the trailer was full of roaches! Absolutely crawling with them and then crawling over my furniture and boxes because there was no way to get a replacement trailer. I received $20 back on my rental when I complained in at my drop off location, but that's really unacceptable.

Évaluation :

4

The guy running this store was very helpful even though I didn't have my paperwork, he managed to pull it up on his computer and get me settled.

Évaluation :

4

The lady checking me in went ABOVE and beyond to help me. I had to call the conroe area to find the needed information the lady that answered gave me a number but refused to help me. Thankfully I reached the reagional office and the lady that helped me was wonderful. My over all experience was horrible

Évaluation :

1

shady place/ unclean/slot machine in back/person spoke english poorly. did not explain anything / did not help hook up at all. no paper to give receipt. hated the place.

Évaluation :

2

The interior of the trailer had mud in it, when it was picked up. I thoroughly cleaned it, before and after use. I also brought the trailer back a day early and was still charged for the full 10 days

Évaluation :

1

Did not get truck I reserved. Truck was dirty in cab and hauling area. Will never rent from this location again.

Évaluation :

1

The uhaul was not ready at the location on Beamer. Did not get a call to let me know ahead of times send me to another location that was not close to where we were taking our stuff. Lady on the phone in Beamer was contradicting saying she was giving me a discount on Milage and on the down grade on size but only got one discount on down grade. I felt I should of got a discount on the milage difference from the location. Very disappointed. We are a military family and never had issues until today. Was not happy how the situation was taken care of. Will probably no longer use this company to move again.

Évaluation :

1

Location was in a bad part of town. Truck was parked on dirt and sinking in mud trying to drive out of the parking lot. Worker answers the phone with "hello", not even with the name of the business. I shouldn't have to ask who I'm calling ...not professional at all.

Évaluation :

1

I told the guy my order was for a 15 foot truck. The truck was small it don't look like a 15 foot. He told me I would only be charge for a10 foot but I wasn't he still charged me for a 15.He didn't tell me about the truck until after I paid. The truck drove very poorly wheel shook very badly... That's a death trap waiting to happen

Évaluation :

1

The truck was so dirty, bird poop, you could not see out of the front windshield. The cab smelled like trash had been left inside for weeks. Spoke with the lady inside and she offered no help. No other trucks available. 1st went to location on Red Bluff, my preferred location, numerous trucks outside but was told I had to go to Shaver location. Once at the Shaver location, I asked if they had supplies and they said no then had to find another Uhaul location because there was no way I would go back to the Red Bluff location. The lady, who's name tag said owner, was so rude that I will never go into that location again.

Évaluation :

2

This was basically a convenience store that had UHaul on the side. The staff did not know how to attach trailer to my truck.

Évaluation :

2

They were closed at our scheduled pick up time had to wait outside for them to open. He did not do a walk around with us on the truck. The receipt he gave us was not ledgible. There was still paperwork from previous driver in truck. And it had dry mud inside..

Évaluation :

5

Same as above...

Évaluation :

1

Very poor service, it took over and hour and at least 8 attempts for employees to fill out the online information. The tank of gas was suppose to have 1/4 in it and it was empty with the gas light on. The truck was dirty with a bag of chips on the dash, muddy floor boards and the back had 2 blankets and rope scattered in the back. The employees wanted me to take it as is and they wouldn't charge me for the "dirty mess or gas" and I did not agree. Eventually he did drive it to put 1/4 of gas in it. It took around 1 and 1/2 hrs once I got there to finish which really shortened my moving day. Disappointed and would highly recommend a different location!

Évaluation :

1

Rent equipment that is in working order.

Évaluation :

1

We were well serviced, but we certainly locked our doors!

Évaluation :

1

The store owner was very rude very poor customer service. He seemed a little too agressive. Not in a violent way but very very poor customer care oriented. I will NOT use this location In the future at all.

Évaluation :

5

The employees were very friendly at this location. This is a good place for U-Haul products and if I need anything in the future, I'll make the 30 minute drive Ark Food Station again.

Évaluation :

1

When I reserved the car hauler I told them we would pick it up before 6 pm. I got there at 4:30 pm and was told the rental was not for 24 hours because I picked it up before 6PM and if I did not return it before 2AM then I would be charged another days rental. This is NOT good business practice.

Évaluation :

2

Your customer service is terrible.had a reservation which was re-sheducle 6 times.Then i finally get to a location and the truck is broke.Now im being told i have to catch uber to another location.communication is very poor between customer service & pick up location.system needs to updated on real time.

Évaluation :

1

Don't get me started.

Évaluation :

5

I had to call five diffrentime with u-haul because my pick up, size of truck kept being wrong. When I got to the pick up location no truck so again I call uhaul . They wanted me to go 16 miles for a truck. But thank you to Ark food station . I came back with in an hour they had a truck. They were very helpful. Again thank you Ark food store you made my move a Success.

Évaluation :

2

Uhaul over charge me in my price. Then made my account over draft. So I will not rental from you all anymore.

Évaluation :

3

Had trouble getting computer to get details after I had pre registered

Évaluation :

3

The entire inside of the truck leaked. I had to file an insurance claim because all my wood furniture and both mattresses were soaked. Was not a good experience at all.

Évaluation :

1

Reservation was made for 8, when I showed up at 8 I was told the right guy wasn't there yet, and to come back at 9. After postponing all my moving help, I returned to the location at 9, to find the right guy still wasn't there. The man there tried to process the rental, attempted to overcharge me, then lied to me that it was a deposit, then tried to tell me my card wouldn't go through. Finally the other guy got there and everything was processed and I was on the road within 10 minutes, but by then it was 10:30, 2,5 hours after my pickup reservation. Will never use this location again, too unreliable.

Évaluation :

5

great

Évaluation :

2

Here's the thing. I got a reservation confirmation for one site. When I arrived they said they had no out-of-town trucks available. They said to go to the UHaul "around the corner" which proved to be three miles away. The above site was a part time UHaul/grocery/bong store. The attendant had difficulty processing my information, all of which had to be re-entered despite my reservation. 30 min later. They did not have blankets so I had to go to the first place to pick them up. Get rid of that "comfortable ride" slogan. After two plus hours of driving, I could hardly walk as my back and legs were aflame. Loading and unloading was easy. When I went to return the truck the store was closed (I was 30 min late). I called UHAUL help on the contract number and got a scratchy voice breaking up rendering the conversation untenable. I called again and got a lady who seemed to want to help but when she transferred to "traffic" the call terminated. The third lady resolved my problem in short order. It looks like you have a lot of customer service work to do.