Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Have been using UHAUL for over 30 years in my line of business and this has been by far the BEST experience with them yet. Owner was so accommodating and helpful. Will go out of my way to rent there again.
This pickup location was definitely strange. Our two trucks were the only UHauls parked there and there was no signage indicating that it was a UHaul location. We had multiple phone calls with someone , first asking if we were going to pick them up and then trying to explain that maybe one of the trucks wasn't the one we should have been assigned. No one was there to check out the trucks or to let us know whether they had noted the gas tank levels. We took photos of the mileage and gas in both trucks in order to protect ourselves. There was an old guy in a building near the trucks who wandered over and said that he was in communication with the guy on the phone with us and just wanted to let us know that the keys were in the ignition. That guy was not a UHaul employee... no idea who he was. The guy who texted and called us was "Lloyd" and his number is 501-519-0061. We could have been picking up two stolen trucks for all we knew. The vehicles were fine, but the pick up experiences was strange.
These folks are great! Lloyd and Charlie were both polite and prompt. They took care of everything I needed, with friendly smiles. I have used this location twice and will go back again if I need a truck or trailer anytime.
No way to improve! Everything was perfect! Seriously. I called to make a last minute truck reservation. The truck was great! They price was great! And Lloyd was wonderful! Thank you!
We did not receive a code for the lock box with the key. Had to call and send pic and wait for a code. The battery was dead on the truck. We had to jump start every time we turned off.
I believe they went out of there way to please me great service AAAAAAAAAAA+++++++
I don't I'm going to be using self dropped again. They are usually run down areas.
Attendant was very friendly and helpful
Charles was very nice.
Absolutely wonderful customer service! Very personable and accommodating.
Fabulous help and customer service from the pick-up location person, Lloyd. Felt like I had a friend in the business helping me.
Perfect
My drop off location had horrible communication . He checked my Milage . Apparently I went a little bit over what was given to me . And instead of him communicating that with me on how many miles I went over and how much I would be Charged he just charged my card without informing me . I especially did not appreciate that . AT LEAST let me know what is going on and why my card is being charge - communicate with me that I went over in miles . I had to see what went on hours After I left the location and trying to figure out what this charge is . So very poor communication skills !!!!! Do better . It's never okay to Charge someone's card unauthorized without given them a heads up . Contract or not - let me know what's going on if I am standing right in front of you !!!!!!
Great service. Very friendly and helpful
Very easy to book and very great service! ??
This location went above and beyond. They were extremely helpful and the owner was able to fix my rental contract price in minutes.
Great service
Guy was nice, quick and called to confirm everything. One of the best rental experiences I've ever had.
The staff were very helpful.
very good and excellent service and the owner and helping guys are so good. thanks for the help and appreciated.
Great place to rent from! Very friendly, got everything in a timely manner. He really took great care of us for our move!
NO ONE WAS PRESENT ON A FRIDAY AT 3:45PM
None; Floyd was friendly, efficient, and knows his business.
Reservation at 8 A.M. no one at location, called woke him up he showed 35 minutes later. Gave me an old truck with 140K miles vs the new truck that was beside it for 800 plus trip, made it 35 miles before tire blew out.
The rental process was fast and easy. Same with picking up and dropping off the truck. The moving day went well!!!
Hard to find
Arrived to rental location in Little Rock, Arkansas at 4:20pm. Shop was supposed to be open until 5:00pm but doors were closed and no one answered my phone calls. I needed the tow dolly to pick up my vehicle from a nearby auto mechanic shop that closed at 5:30pm. I called the rental store in North Little Rock where I made the reservation and all they did was pass me along to the transportation manager. I was hanged up on by the transportation manager. There was another renter that showed up about 4:30 wanting to return their vehicle and retrieve their identification. We both waited until 5:10pm for someone to arrive. By that time, I was late to pick my vehicle up for the auto mechanic. The mechanics pushed my vehicle outside of their gates for me to manually push my vehicle on to the dolly! I was very inconvenienced by this unprofessional behavior by the transportation manager and overall handling of the situation. On top of all this, I was charged double for returning the dolly in Cabot, Arkansas when the clerk said I could without additional charge.
Lloyd was great. He went above and beyond to help with my return.
Lloyd was extremely helpful and would highly recommend his establishment!
Friendly Staff was there to greet my return. It was care free and easy. Added bonus; The drop off was alsoclose to my home. Zero problems wirh the entire rental experience. Two thumbs up
No improvements needed for me
Go down on the prices of your service...
The locations in North Little Rock help by locating the truck in Little Rock. The actual store we rented the truck. Call several locations around and near North Little Rock, and all friendly and helpful.
They were friendly and easy to work with.
Perfect
Highly recommend
I had GREAT Service form Mr Loyd and staff... Thank YOU!!
Everyone should be as nice as Lloyd He went above & beyond for me
Lloyd is Professional and personable. Great service !!
Mr. Lloyd was excellent in customer service and made my move easy with no worries! It felt great to be treated as a human versus just another “saleâ€
Nothing! Just keep up the great, friendly service!
Outstanding service!
Charles was very friendly and helpful.
Again, quick n friendly service.
