Had to change our pick up time from 10am to 2pm. When I called to make this change, they were okay with it. When we got there to pick up the trailer, the building was locked and no one was there. The owner called and said he had to go to a DR appointment and would call his son to come help us hook up the trailer. After 10 min of us standing around we figured out how to do it ourselves. The owner called us and said no one would be able to come but we can just get the trailer. Then we left without getting any paperwork done and we had to call him back at 10pm that night.
Sierra C
Customer Reviews for Arkansas Motorcycle Safety
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Yall prices are high and that 19,99 ended up being 132.00. I would never ever recommend anybody to yall false advertising.
andrea rAlways ready !!
ROGELIO CQuick service.
EDNA SIt was closed on Saturday afternoon. We talked to a man on the phone and left the truck in the parking lot behind some deserted buildings. Put the key in the lockbox and called Uber to the airport.
Annie WI've got pictures of the instrument cluster upon leaving, and returning the vehicle. The return mileage on my invoice is correct, but the pick up mileage states only 16 miles on the odometer. The invoice states an out mileage that gives me a total of 28 miles when I actually went 10,2 miles. Also, they've got me returning the vehicle at 2:49 PM when it was closer to 12:00 PM. I'm thinking someone else used it after me and I"m getting charged for their miles. I picked it up at Arkansas Motorcycle Safety, at 1601 E.26th St. in Little Rock, Arkansas, 72206. There was no one there and the whole pickup was handled over the phone. They've not returned any calls to me to discuss this. I picked up the truck on Oct. 14th, 2024.
Jason HKeep up the good work
ROGELIO CLloyd was a very helpful Neighborhood U-Haul manager and I appreciated his assistance loading my car and his easy going demeanor. Don't be fooled by the location itself, the service was great.
Timothy WWe had to drive 20 miles out of the way to get it after making reservation. The vehicle was dirty and could hardly see out of window. We were told be careful of running ac too much cause it may not work as well. We picked up vehicle at noon and hit the road at 6pm. All was well till the next day when it started to get hot outside and we fooout the real deal with AC. It only came out defrosters and not vents. It was so hot by the time we got to Arizona I was pouring sweat! (I don't sweat often). Almost unbearable. I believe the place knew of the AC problem and just sent us anyway. I would like some sort of compensation for this ridiculous situation! I have uhaul app on my phone a us it a lot and never have I had something like this. Very upset! Bob 970)342-5527
bob gGreat team and friendly
JASON MReally nice people willing to help.
Steven HLuckily I was there with my wife to pick up the trailer because nobody who worked there was there. The whole transaction was done over the phone to include gaining access to the key to unlock the gate and hook up the trailer.
Richard MThe neighborhood was a bit questionable, but after I made a call to the national uhaul call line, I was reassured about our drop off situation, and the drop off location finished my checkin the next day.
Jay CIn a very sketchy part of Little Rock Would not go there unless in broad daylight Not clearly marked and just a strange location
Lisa SNo issues at all !!
ROGELIO CVery sketchy set up. Had to call to alert the employees we were there.
Walt CEverything went well and customer service was friendly and experience was great!
DeLisa SThis is a real sketchy place. No one to help or tell me where to place the trailer. Guard dog barking his ass off at you. If UHaul cares about their image I would drop this supplier.
Ken DNo one was there during scheduled business hours. Truck had not been cleaned
Kyle KThe location is a little sketchy looking. Barking dog outside chained, broken down cars, It is at the end of a dead-end road. I certainly would not want to drop off here after night. No signage.
Michael MGreat customer service!!
ROGELIO CLloyd was very helpful and worked well with our special circumstances. We would 10/10 go back to this location!
Heather RPlace was not clean at all.
pamela mTook operation over 25 minutes to verify truck rental then online said to go inside it's a closed location. After waiting for someone to arrive they had no idea where keys were took another 20 minutes for them to continue to look for keys finally found them in the drop box truck had never been looked at by the company. Truck had gas light on and before I could get on the road I had to stop and fill it up. Worst experience I have ever had at a uhaul and as you can see in my records I rent often! I will consider other companies before considering uhaul after this experience
SCOTT LDon’t change
ROGELIO CThe whole online app processes was so confusing! Plus, I wasn't expecting to be charged as much as I did. I probably won't use Uhaul again.
Alisha CWhen I checked out a truck I requested and paid for an appliance dolly. I was told by two different customer service Representatives that also made note on my reservation that I was supposed to receive my payment back for that missing equipment and to let them know when I returned it for refund. I never got that refund
Joshua GDon’t change anything !!
ROGELIO CGreat person to do business with
ROGELIO Colder vehicles should be aged out
rajesh bAwesome customer service. Cant express my gratitude enough.
John MGreat people
Caleb GPlace was closed on dropoff date and location tried to charge me for an extra day even though we left truck and trailer there and checked out with app. Very shady business practice.
CHRISTOPHER LMy trailer broke down on the way to an event. Uhaul saved the day.
Stephen PLocation should be looked at, doesn't look like an actual drop off facility, and no one present or able to be reached.
Joaquin MVery helpful
David LThere was no one there. Had to call and turned in vehicle over the phone.
Jill THad to do transaction over phone
Carole RDropped off afyer hours. Location was dark and
Lee LI believe the trucks can be cleaner and the office more organized to receive the customers. Compared with other U-Haul sites, there are opportunities for improvement on this one.
Rafael MDon’t change, keep doing what your doing now!!
ROGELIO CIt is in a very isolated area. No one was there when i dropped off the truck shortly after noon.
Stephen JEverything is fine!!
ROGELIO CGood service, I recommend to everyone, no issues what so ever!
ROGELIO CFirst of all a homeless man give you your keys and no contact he has to call another person and you talk to him and he take your info and money from south Dakota
IVAN HDangerous part of town but the customer service was outstanding and very friendly.
Lannie BNever send someone to this area of town after dark. This is a dangerous area.
Mark PVery professional !!
ROGELIO CGreat customer service !
ROGELIO CThe U-Haul employees were great! Very helpful, easy to work with, and the move went very well. The only complaint is that the cab of the truck had a strong cigarette smoke odor.
Debbie Jthe gentlemen who checked me in was extremely friendly and helpful. the location was awful and seemed abandoned when i arrived. no uhual signage to speak of + no office of any kind that i could see.
seth hFriendly, fast service!
Jonathan HLloyd went above and beyond to get the box truck we needed.
Greg MVery nice owner. Fast and professional.
Biff VNothing .
don hLloyd was so very helpful and kind. I would highly recommend this location
Donna DTruck was fine. Few of the tie down boards were loose. Process of picking up the truck was slow
Nathaniel AHad to travel from western side of LR to the eastern! Site was on dead-end road in middle of nowhere!
kenneth hHad to go to 3 different locations before someone had trailer that i had reserved
Charles MWe took the trailer back around 3:00 PM, but on one was there. Sign stated open until 7:00 PM.
Namtip rFix your trucks. My ride was full of stress an anxiety. Will end up being very wary if I use uhaul in the future
ryan d