Customer Reviews for Arlington Self Storage
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

129 évaluations

2132 S Arlington Rd   Akron, OH 44306

(234) 226-5298

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

Services dans cet établissement :

Pour nous contacter

(234) 226-5298

2132 S Arlington Rd
Akron, OH 44306

Services dans cet établissement :

Heures d’ouverture

Toujours ouvert sur votre téléphone intelligent

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I did not like the self serve. I would rather go to a location that actually has a person working and helping.

Carol Suderow 
Évaluation :
5

Not the self pick

Keisha Mckenzie 
Évaluation :
4

The issue we had was that the instructions to get the key out of the lock box was not totally correct. It was on the right side of the door not the left side. Also, it took us a long time to find the code. We were trying to text and call U-Haul and finally found it. Please make those instructions more clear for people who come at night.

CHRISTINA BLOEBAUM 
Évaluation :
5

I think you should have a way to reserve and get your truck person to person also .... I had trouble from the very beginning of the app to me dropping off the truck either the app was goofing up...or my phone was... But I think both ways should still be happening. Not just the mobile....

Alecia King 
Évaluation :
3

Just dropped truck off the place was closed!!

Clarence Williamson II 
Évaluation :
5

Awesome Experience, WILL Rent Here Again !

Shirley Workman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Harper 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca Reynolds 
Évaluation :
5

Everything was excellent !!!💯

brenda valentine 
Évaluation :
1

I thought I was charged to much for the truck

Dorian McGhee 
Évaluation :
3

Left my house keys in the truck, totally my fault. I called to see how I could retrieve them since it was after the local location had closed. Your customer service said I had to wait until they opened at 0900 the next day and that the truck was not due to leave until after 0900, and that the attendant would not put the truck keys in the lock box for the next customer until after he opened at 0900. WRONG! Attendant put the keys in the lock box for the next customer at 0700, their reservation was for 0730, it was a one-way rental and I only got lucky the next renter did not show until 0900. All I wanted was for customer service to contact the attendant and let them know to look for my keys in the truck and retrieve them. I asked the attendant if that would have been possible, he said absolutely since they (your company) have his cell number. I ultimately retrieved my keys, but it could have been so much worse. All it would have taken was a simple text or phone call from your company to your representative here locally to avoid any potential issues. So, I have to give your customer service a huge zero. Other than this, the truck was fine. Feel free to contact me if you want to discuss this further.

Raymond Smiley 
Évaluation :
4

Easy pick up. Fast communication. Easy return.

Tina Harris 
Évaluation :
1

Was sent to the wrong U-Haul . Had to be refunded then do it all over it was a whole mess.

Trishe Parks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarissa Morris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stanley colby 
Évaluation :
5

First time mobile app renter. Easy process. Truck fit my needs, and ran great. Would not hesitate to rent again.

Raymond Woods 
Évaluation :
4

The online key pick up was an epic failure. We were very lucky that there were employees working on the day/time of pickup to assist, but it took 30 minutes out of our moving time.

Kevin STEINBACH 
Évaluation :
1

Uhaul didn't change my location to Arlington Rd. I had to call Uhaul. The description to where the key was, was ridiculous. I had to call again. The office/key location was 200' up a driveway. It had 1/2 tank of gas. From the time I arrived to pick up till leaving…40 minutes ! Very annoying

Richard Byo 
Évaluation :
3

Cardboard left in truck cab when we picked it up. We returned it in the same manner. Gas tank was not full when we picked up but returned full as per instruction.

Robin Desure 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL HUNNELL 
Évaluation :
1

The people at this location were really, really rude. We had questions about using the 24/7 check in and went into the office to ask the person at the desk. He was extremely rude and told us they didn't want people in the office because of covid and that is why they have to 24/7 app. He told us to go back outside and look at the e-mail and follow directions. Another woman came to feed all the cats running around and told us that there is a phone number listed on the door of the office and to call if we had any questions because, again, they didn't know where we had been and didn't want covid. The customer service person who answered the "traffic management" phone number we called wasn't much better. She said the computers were slow, or down, or something and we'd have to wait a few minutes and try again. When we finally did get through, we had to wait while our contact and reservation were approved. Seems like that could have been done the day before, or at least been told that it would take 45 minutes to an hour to drive away with the rental, especially since we had movers waiting on us that we were paying by the hour. And if that wasn't bad enough, someone identifying as a U-Haul person called our contact and said "This is a number we have listed as a contact for a U-Haul rental. Our sister said "Yes, that is correct." The u-haul employee said - and this is a direct quote - "Tell him to make sure he gets the truck back on time." AND HUNG UP. All in all, I would say this was the worst rental experience I have ever had. In the future, I will look to other companies for service.

Clinton Evans 
Évaluation :
5

Shirley was exceptionally helpful

Megan ODonnell 
Évaluation :
3

Not overcharge me for gas and tell me you can't refund me,then refund me.

Dylan Norris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Rohr 
Évaluation :
1

Irrational fear of a fake disease made this location and it's employees the least of hospitable. Maybe I caught them on a bad day, but my drop off location was miles ahead in terms of customer service in comparison to this pick up point. They don't answer the phone either I tried calling for two days.

Michael West 
Évaluation :
2

The online process is difficult to use, charged me for gas when I put more in it than when I got it!! Not happy with the experience at all! 19,95 turned into 78!!

Vernon Ivey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mellinda Haber 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Susan Jordan 
Évaluation :
2

Couldn't return equipment for over an hour due to app issues. Finally did return on website. Won't use again!

Daniel Bernier 
Évaluation :
5

Absolutely nothing.....great experience

Gregory Jackson 
Évaluation :
5

Nothing....everything was just perfect

Gregory Jackson 
Évaluation :
1

Not this sites fault but truck rental experience was horrible. I got a truck after 3 changes but had to drive a 26 footer when I only needed a 15 footer. U haul is a mess and not interested in their customers. Pick up app was horrible, slow, and cumbersome. Truck was invested with cigarette smoke smell and was horrible to drive in.

David Fiedler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Weigand 
Évaluation :
1

Clean it Fill up the fuel tank so the next customer will return it full nit to predict how much I need to fill it up to return with the same level I got it

Maher Aljazzazi 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Albert jr Brookover 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Booth 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA MCCARTNEY 
Évaluation :
2

I understand COVID-19 is extremely scary, but let's not forget we are ALL experiencing this ridiculous transformation in our lives. When speaking with a woman coming into your establishment there is never a need to be aggressive. If I had any other options I would've taken them, but I was in a time crunch. The price was double what I was quoted at another Uhaul location. The truck was also not cleaned after the last customer. The cigarette, ashes, and mud made that very clear. My feedback because you asked...

Natika Burris 
Évaluation :
2

We utilized the mobile pick up option. We had a lot of technical issues with the 24/7 web experience. The online agent during check in was not responsive. It took almost an hour to get through the approval process. The online return process also had technical issues. I highly doubt we will use mobile pick up again.

Larry Jennings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Srock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Winter 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather Black 
Évaluation :
5

Needs brakes checked. Greg was very helpful

Steven Srock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn Bastron 
Évaluation :
4

Van was dirty inside and out

Garry Kirkland 
Évaluation :
3

Uhaul switched up my truck rental location to 10 miles away then gave me 51 mikes to travel back to my location load up and then go to my drop off location. Would have been to be given the extra mileage to cover the longer pick up distance.

Amy Staib 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen Lewis 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wylie Wingerter 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kaelyn Gamel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Audrey Rountree 
Évaluation :
3

I was over charged by your customer service representative who was extremely rude to me.

crystal furey 
Évaluation :
1

I had reserved a 17’ truck the previous day only to show up the next day and to find out they don’t have the truck

Aaron Jennings 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sudhakar yanamandala 
Évaluation :
5

The Agent was wonderful to work with.

Gregory Jackson 
Évaluation :
5

Great people, extremely helpful even when previous renter left a lock on truck. 24hr pick up app does not work.

Jonathan Johnson 
Évaluation :
5

Nothing. They were very friendly, helpful and informative. I was very pleased with the service I received.

Audrey Rountree 
Évaluation :
5

Very professional and polite.

James Aikey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe Artwell 
Évaluation :
2

The check in process was complicated and I had a hard time , took me over a hour just to get the rental . Then cause of that my rental expired. The vehicle was clean and well maintained. I would rent from the place again cause it is very close . Just think there needs to be a better system for rentals

JUDITHJACK Byrum 
Évaluation :
5

Great service that the counter staff was very friendly and nice clean van very pleased

GARTH MOON 
Évaluation :
3

This is the second time I had tried to pick up a Uhaul from Manchester storage. And every time the pick up ends up being somewhere else. I made the reservation in weeks advance. It's a huge inconvenience always having to go somewhere else.

Doris Guyton 
Évaluation :
5

It was great the guy was nice and funny easy to talk to i only needed it to pick up a couch and take some donations to good will got it done great will definitely be back next time i need something moved

Ronald Howe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patty Williams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Heckaman 
Évaluation :
4

They need an easier drop off process.

Trenice Huntley 
Évaluation :
5

stop buggy people to turn in the trucks i text them on my flip phone and uhaul kept bugging me to turn it in and wanted to charge me 20 bucks.Why is uhaul so greedy I turned it in in time.Thanks for your time.Hope this helps treat people like you would want to be treated.

Steven Srock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG DUNAWAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander Baumgardner 
Évaluation :
5

Nothing kind and courteous people I really appreciate their kindness and knowledge.

Cynthia Ford 
Évaluation :
5

They go the extra mile to help the customer work out any needs.

Kathleen Leasure 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth Samuels 
Évaluation :
5

it was very easy. Keep up what you are doing!!

Sheryl Ferguson 
Évaluation :
5

Fast and easy Hassle free

Joseph Decker 
Évaluation :
5

Polite service. Just would like the person to be available earlier. No issues with the service

Joseph Decker 
Évaluation :
4

Friendly and efficient staff at this site.

William Streicher 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Schanno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Blaydes 
Évaluation :
2

The process for after hours was not explained at all. The guy at the office was very rude!

tara hayden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquita Starks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Deme 
Évaluation :
3

Overcharged ...charged my credit card over double the rental fee.

Angela Nail 
Évaluation :
4

Representatives were friendly and helpful.

michael bowers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS RAMEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Brewer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana THOMPSON 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madeline Vanhorn 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Milvet 
Évaluation :
4

Better maintenance on vehicles to ensure they are properly suitable to be moving

RYAN BLACK 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Youngs 
Évaluation :
5

I will use this location again

Bill Lininger 
Évaluation :
5

rent the trucks for 24 hrs

Steven Srock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray Hunt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony Scott 
Évaluation :
5

Gentleman helped with hitching and was very helpful overall.

WILLIAM WILKINSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal Croghan 
Évaluation :
5

keep doing what you are doing the staff at this location was great.

Steven Srock 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Jackson 
Évaluation :
5

Our trailer was new. Counter person was nice guy.

Lori Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Deme 
Non les évaluations ont été soumises pour cet établissement.

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