Excellent service, I was very impressed.John M.
Customer Reviews for Arlington Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Arlington, MA 02476
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 4h pm
- Sam : 8h30 am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The truck was clean (in the back) , however the driving area was not clean, that could go better. I had an excellent experience using the app to pick up/drop off the truck, no issues and super convenientDiana M.
Le client n'a pas laissé de commentaire.Idette M.
Le client n'a pas laissé de commentaire.Craig F.
I tried to do the 24/7 Truck share, but it is not very user friendly and luckily, Jessica arrived at her job early and was able to assist me in getting my truck when I was supposed to. Jessica was great and very friendly.Colleen O.
Le client n'a pas laissé de commentaire.Troy P.
Very good all aroundJohn M.
Easy and great serviceRobert B.
Le client n'a pas laissé de commentaire.Dwight J.
Frank was so nice and helpful!!Alyssa T.
Le client n'a pas laissé de commentaire.George E.
The App could be a little faster when checking in.Dana S.
Online checkin was great and fast until I needed the key. Then I had to wait in line. Must be a better way.BRIAN L.
- the self check-in needed 3 phone numbers to track us down. Not sure why this is needed and luckily my husband was with me and also had a cell. - while the truck looked clean, it would have been good if the cabin was super cleaned especially during COVID times - I left my sunglasses in the truck and hope to get it back. I emailed and tried calling the place but no reply yet.Sophie V.
Le client n'a pas laissé de commentaire.Perry J.
Le client n'a pas laissé de commentaire.Gabriella A.
Le client n'a pas laissé de commentaire.Sherry E.
Only issue is the price and difference between advertised and final Bill. The 19 $is very prominent in the advertising but final bill is several times that. All explained but still a surprise.James E.
Le client n'a pas laissé de commentaire.Tad B.
Le client n'a pas laissé de commentaire.Marina D.
Le client n'a pas laissé de commentaire.Timothy B.
The cargo area of the van was reasonably clean, yet clearly not swept after the renter before me. I left it in the same condition as I received it, perhaps a little better. The auto check in app should have room for comments in the inspection section and not a simple yes or no.Tracey M.
Le client n'a pas laissé de commentaire.Esther Sara Feld B.
Le client n'a pas laissé de commentaire.Benjamin S.
This is a treasure to have in Arlington. I easily rented a van to supplement our move and it was quick and easy. I am a repeat customer.Nancy K.
Personnel amical.George E.
Le client n'a pas laissé de commentaire.Agustin R.
Everything was easy and efficient. The gentleman was very pleasant and informative. The rental truck was clean and ready to go!Ronnie S.
Le client n'a pas laissé de commentaire.Eric L.
Le service a été excellent. Staff showed up when scheduled. They were friendly and helpful in dropping off and picking up the boxes on both ends of the move.Richelle M.
Le client n'a pas laissé de commentaire.Patrick S.
The woman at this facility who helped me with the rental was extremely pleasant and professional. I would not hesitate to rent again from this location due to the awesome service that I received from her!Paul C.
The young lady who assisted me with the rental provided great customer service, was friendly and professional.Christopher A.
I was charged gas charges and I should not have beenPatrick C.
Nothing really. The location is a littl hard to find as is tucked away, and it was somewhat difficult getting truck through small alley way. This was made up with such great customer service though! The rep was so nice, energetic, efficient with check-in/check-out!Warren Darnell T.
Person at the desk was very helpful and niceDEVIN B.
The man who's name I believe was Fred and he was amazing!! So kind and just a all around nice man. MerciAmanda B.
Le client n'a pas laissé de commentaire.John O.
The gas was not full. I had to fill gas more than I used.Budhapriyavi B.
Le client n'a pas laissé de commentaire.Angela Z.
Le client n'a pas laissé de commentaire.Deepak K.
Great, considerate, friendly service. Truck was new and clean.Jeffrey R W.
Le client n'a pas laissé de commentaire.Abhinay D.
Le client n'a pas laissé de commentaire.Kirill B.
Le client n'a pas laissé de commentaire.Semyon P.
make sure windshield is clean, inside and outStuart M.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Aaron R.
The phone number listed on the UHaul site for this place was not in operation.M Lise H.
Le client n'a pas laissé de commentaire.Nicole N.
Friendly and Convenient!Joshua F.
First location messed up my reservation, so I had to go to this one which was farther away. Truck had an oil change alert that prevented me from reading the odo. App didn't work to allow me to upload pictures of the dents in the back inside. Overall pretty bad experience.Wilson G.
Great service.JEFFREY G.
Le client n'a pas laissé de commentaire.Melanie M.
customer service was very good at this location. There was an issue with the return off my rental truck using the mobile app but the person onsite was able to address the issue and correct invoicing. Very satisfied with my experience.Kimberly S.
Le client n'a pas laissé de commentaire.pruthvi raj M.
Le client n'a pas laissé de commentaire.Carla G.
Provide gasoline policy ahead of time on websiteAlan H.
Le client n'a pas laissé de commentaire.Tyler C.
Le client n'a pas laissé de commentaire.Linda R.
Great serviceAlireza B.
in my check in/out experience it seemed to be disjointed between being able to do everything with the mobile app and the website. It would be better to make sure the mobile app was a good beginning to end process and while allowing reservations to be made on the web, really make sure that the mobile app did that and more. The location was very clean and neat and the guy who helped me check in did a good job. I've not rented a u-haul in 20 years, but really enjoyed the experience and recommend to a friend.eugene D.
The staff was very friendly and efficient.George S.
I used the mobile check-in on my phone. This service would have been great if there was some way of not having to wait for the attendant to finish with someone who had arrived to the lot after me, but got to the desk first since he didn't use the mobile check-in.Leba H.
Le client n'a pas laissé de commentaire.ROBERT S.
experience exceeded my expectationsKevin B.
Le client n'a pas laissé de commentaire.Kelly R.
Make sure that reservations for 24/7 rentals are actually set as such. I had to wait on hold with customer service for 40 mins in the heat to be able to pick up the vanAmy U.
Advertising for 19,95 $ is rather deceiving when you pay more for gas, mileage, and fees. I ended up paying over 70 $to drive 15-20 minutes and back.Erin M.
Le client n'a pas laissé de commentaire.Teri V.
Too complicated Prior to pick up we should need to enter all our info And then confirm upon arrival its time consuming I wasted 1 hour when I came on time for pick on on waiting approvalJennifer J.
Le client n'a pas laissé de commentaire.Eduard G.
Pick up, drive, loading and unloading all went terrifically smooth. I've used this UHaul place in the past and I'll certainly go back in the future.richard W.
Le client n'a pas laissé de commentaire.Alita B.
pretty goodChangsheag L.
Le client n'a pas laissé de commentaire.Jay W.
ITV was good. No complaints.Jonathan N.
Le client n'a pas laissé de commentaire.Henry S.
Le client n'a pas laissé de commentaire.Deborah S.
They don't answer the phone so I didn't know if they had the boxes I didn't in stock. However the person I dealt with to check in or check out was great.Leslie S.
A refund was processed immediately. Excellent service. Will definitely recommend this location.William M.
I rented this same truck two days in a row. My order was not ready for pickup yesterday so I had to rent again today. On return, I mentioned that the truck had a strong smell of urine, the drivers door was difficult to close completely and the cargo area I had to sweep out for fear that I would be charged for cleaning. The same truck today had a strong smell of â€˜air freshener â€˜ but eventually urine smell returned. Door still only closes with hard pull.Brian O.
Le client n'a pas laissé de commentaire.weiping Z.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Kurt H.
Le client n'a pas laissé de commentaire.Catherine M.
Le client n'a pas laissé de commentaire.Joseph S.
The online process is great however, include more instructions on how to let your mobile device accept uhaul.com location settings. I found this part very tricky and if I hadn't figured it out I wouldn't have been able to follow through with the rental.Benjamin P.
The check in was unnecessarily long and cumbersome with the online representative. It is impossible to figure out how to modify the reservation online. Calls to the pick up location were not returned.Paula S.
I am not good with technology, consequently, I could not do the on site key return via smartphone. I had to call the office the following day which I believe is a fee of 20,00 $.Karen D.
Le client n'a pas laissé de commentaire.augusto P.
Staff was very friendly, helpful, and efficient.George S.
Excellent, friendly and helpful. I wish these guys had the U-Haul place by me!!!David G.
Le client n'a pas laissé de commentaire.Josh F.
Look closely for any crack on windows. We found one crack but it was marked with black 'X' so we knew that was there before our rent. But I still called and reported the damage.Mariko R.
I interacted with several staff members who were outstanding. This location is tucked away and I had no idea it was there. I am so glad that I discovered it!!Colleen B.
The young lady who assisted us during our pick up was very friendly, proficient and professional. She made the experience delightful and easy, first thing in the morning.robert M.
Le client n'a pas laissé de commentaire.Augustin R.
Remind customers to pay attention to the Text messages on the smart device. I neglected to click on the link to return my vehicle WHEN I returned my vehicle. I completely forgot about it until i was sent a reminder message even though I had returned the link 6 hours after I used it. Maybe a scanner at the return key mailbox to scan in the returned vehicle? Overall, this was a great experience to rent from UHAUL. Merci.Jane F.
Very clean and professionally managed.JEAN C. | Expérience générale
Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.Matthew C. | Expérience générale
Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.DIANNA R. | Premières impressions
It`s great! Everything is smooth. No complaints.SUSAN R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!