I appreciated the friendly efficient service. The only thing that would've been helpful is if they would've explained to me that I could avoid the $20 convenience fee for dropping off the truck after hours, by using the uhaul online system for confirming the drop-off. They just told me to drop the keys in the dropbox, which I did. But if I had also gone online while I was there with the truck I could've confirmed that the truck was returned, and I could've avoided the $20 convenience fee. It was only after I got home that I read the text from U-Haul informing me about this option. At that point it was just too late.Fred L.
Customer Reviews for Arlington Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Arlington, MA 02476
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 4h pm
- Sam : 8h30 am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing. Everything went smoothly.Marcus H.
Le client n'a pas laissé de commentaire.BRIAN V.
Le client n'a pas laissé de commentaire.Bharatwaj S.
The lady at the desk was pretty good, excellent customer service support.Carlos B.
Le client n'a pas laissé de commentaire.Kei N.
The customer service representative at the Arlington site was extremely professional, courteous and attentive. I would highly recommend this Uhaul pick up site. She made sure that we had everything that we needed and she was very knowledgeable and polite. Merci.Claudia R.
Le client n'a pas laissé de commentaire.Paule D.
Quick and easy rental and helpful staff. My only minor suggestion is to cut down on the number of emails Uhaul sends - I think I received 5 or 6 emails regarding this single same day rental.Jim H.
Le client n'a pas laissé de commentaire.Steve Y.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Vania N.
I could not return the vehicle using my cell phone because I could not enable location services.Marcus H.
Le client n'a pas laissé de commentaire.PAUL C.
When arriving at the place, the attention was excellent. 10 startJUAN U.
Our experience at Arlington uhaul was great. Fred was very helpful. We'll rent from this location again.larry B.
Very convenient location. A little on the small side, which meant that they only had four furniture blankets available when I came to pick up. It turned out that that was fine (I needed all four, but that's it). But I had reserved a dozen online the day before, so if I had been counting on that, I would have been let down. Overall, a positive experience though, would definitely rent here again.Francis G.
Le client n'a pas laissé de commentaire.Maureen B.
Van condition: The van was very dirty, not cleaned at all after the previous use, glove box lock was broken and the box could not be closed, driver`s seat recline regulator could not be properly adjusted to the necessary recline angle. Van pick-up: it was very fast and efficient, as well as the reservation process.Iryna T.
This was an excellent experience. Clean equipment and a very helpful woman onsite.Kenneth A.
Le client n'a pas laissé de commentaire.Dan G.
Nothing, had a great experienceCarol C.
Le client n'a pas laissé de commentaire.Norman M.
Le client n'a pas laissé de commentaire.Manek B.
Very thorough and welcoming person at the window. Great experience!Jean-Yves L.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Stanley D.
Le client n'a pas laissé de commentaire.Di X.
Le client n'a pas laissé de commentaire.Alexander E.
Customer representative was very professional and helpful.Donald J.
Le client n'a pas laissé de commentaire.BRIAN V.
Le client n'a pas laissé de commentaire.john C.
Le client n'a pas laissé de commentaire.Roger D.
Great location! Very helpful! Would highly recommend! Just make sure people call 781-648-6655 and not 781-583-1212. Man who answered 781-583-1212 is rude. I almost cancelled my reservation because of him. Merci.Mary C.
App was a disaster. Couldn't use the truck share option. Showed up Wednesday. Tried to make it work. Couldn't. U-Haul sent me to a different location that cost me 45 mins of extra driving ti have the same issue with your app. Because I had already purchased the item I needed the truck ti move I had no choice but to rent this again and this time show up in person. Disaster. And this $50 credit for not honoring the reservation should be instant.Dan N.
Le client n'a pas laissé de commentaire.Irene K.
The person who checked me in -- Jessica -- was incredibly polite and helpful. I so appreciated the service she provided.Paul M.
Le client n'a pas laissé de commentaire.George S.
Pickup was very smooth - used the app for pickup and had no issues at all. Location was easy to get to.Zofia G.
Le client n'a pas laissé de commentaire.Noelle S.
U-Haul places should be open on weekends. That is when most of the moving takes place. It is really difficult to do business and return/rent equipment when you have very limited hours on Saturday and not open on Sunday.Greg C.
Arlington Self Storage is the best! We rented a unit here during a home renovation project and Arlington Self Storage was so easy to work with. The facility is very clean and easy to access. They have trucks onsite to rent, which made everything streamlined in our move/storage process. But what stood out the most was how great the staff were -- they were personable, efficient, and really helpful. I've used other storage facilities before and I definitely would rank Arlington Self Storage at the top of the pack by far. Thanks to everyone there - you're rock stars!Tammy K. | Expérience générale
There was a problem with the on line drop off but Fred helped us greatly and took care of all the issues which were caused by the on line check in and check out system.William P.
Service representative was professional and courteous. Five-starRichard M.
The person who helped at the desk and on the phone was terrific and very helpful! I wish all of my experiences with customer service were as good as this!! Friendly, informative and kind. MerciStephanie R.
Le client n'a pas laissé de commentaire.Brian K.
Le client n'a pas laissé de commentaire.IAN H.
Online pickup and dropoff seem slow. Did not expect to need passport or reference to pickup. Luckily the office was staffed and helpfulKevin V.
New vehicles and very nice and knowledgable staffPatrick S.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.irene R.
Le client n'a pas laissé de commentaire.PABLO W.
Have a billing issue that I replied on Oct 24 needing attention. Have copied. Uhaul. Please note the extra $40 on my bill is completely unacceptable. I returned my vehicle in Hyannis at 8:30 in the return vehicle lane. I was not serviced until 8:56. This is not my responsibility. Please remove the $40 charge. Merci.Alfred R.
Staff was very helpful and friendly.Marissa M.
Excelente serviceEDSON D.
Very goodEDSON D.
Le client n'a pas laissé de commentaire.Amy S.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.Mitch B.
Le client n'a pas laissé de commentaire.Joseph J.
Le client n'a pas laissé de commentaire.PAUL P.
very nice attendantmarcia C.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.Phil D.
The truck was smellyMojtaba P.
Le client n'a pas laissé de commentaire.Jonathon P.
Le client n'a pas laissé de commentaire.David S.
Sean is an outstanding employee. We have dealt with many UHaul locations (!), and Arlington Self Storage is ALWAYS at the top in customer service. I can't say enough good things about how kind and patient Sean was. Moving is stressful, but working with Sean was a positive moment in an otherwise stressful day. I absolutely recommend this location for UhHaul rentals. Give this young man a raise! :)PETER D.
Make sure employees know how to secure trailers. Trailer came off 3 miles after facility due to inadequate fastening to ball.James D.
The service staff is excellent.Sosuke H.
Le client n'a pas laissé de commentaire.Joe D.
Le client n'a pas laissé de commentaire.Imke R.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.LING L.
Le client n'a pas laissé de commentaire.Erin M.
Le client n'a pas laissé de commentaire.Stefano S.
Rented full-sized van for round trip of 700 miles. Van was practically new â€" in excellent condition and a pleasure to drive.David A.
Le client n'a pas laissé de commentaire.Christian T.
Le client n'a pas laissé de commentaire.radu F.
Le client n'a pas laissé de commentaire.TERRANCE A.
Extremely polite and hard working staffAndrei N.
Le client n'a pas laissé de commentaire.MIchael T.
great and efficientLauren W.
Great staff. Very courteous. Easy to get to location.Philip F.
Le client n'a pas laissé de commentaire.Amanda D.
Le client n'a pas laissé de commentaire.Jeffrey A.
The only glitch was the inability to connect to data from the parking lot. A wifi hotspot by the lockboxes would be amazing.Leba H.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Roland V.
Le client n'a pas laissé de commentaire.Jeevani R.
The girl at the counter was so nice !!! Very helpful she made it a Great Experience !!! I would highly recommend renting at this U-Haul.Nancy L.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Ramin G.
Please check seat belt latch on drivers side. The warning light and beeper were on. Turned back to office. The attendant got the light to go out, but the light and warning beeper started up again once we were on the road. It was very annoying, and worse, even after several relatchings, the drivers seat belt popped out twice during the trip. The attendant was very responsive. This is a maintenance issue.Grace A.
Fantastic customer service thank you Jessica! Everything went without a hitch So appreciated the organization and cleanliness and easy instructionsDeborah P.
Excellent service, I was very impressed.John M.
The truck was clean (in the back) , however the driving area was not clean, that could go better. I had an excellent experience using the app to pick up/drop off the truck, no issues and super convenientDiana M.
Le client n'a pas laissé de commentaire.Idette M.
Le client n'a pas laissé de commentaire.Craig F.
I tried to do the 24/7 Truck share, but it is not very user friendly and luckily, Jessica arrived at her job early and was able to assist me in getting my truck when I was supposed to. Jessica was great and very friendly.Colleen O.
Le client n'a pas laissé de commentaire.Troy P.
Very clean and professionally managed.JEAN C. | Expérience générale
Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.Matthew C. | Expérience générale
This facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.JEAN M. | Expérience générale
Clean and organized, bathroom is nice amenity.Privacy R. | Premières impressions
Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.DIANNA R. | Premières impressions
It`s great! Everything is smooth. No complaints.SUSAN R. | Premières impressions
Great facility, and Gregg was very helpful and friendly during move in.Privacy R. | Premières impressions
This was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!Privacy R. | Premières impressions
Manager was very nice. Facility was clean, and has good access hours.Privacy R. | Premières impressions
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