The guy working at the location at the time of pickup was super friendly and professional
Lucas R
Arlington Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Arlington, MA 02476
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI was unable to pick up my truck without a 30 minute phone call to customer service. The truck was hard to shift into gear and in the park and the radio didn’t work.
SCOTT SHave the tires fully inflated
Graham PJeremiah was most kind, very patient, offered suggestions, and overall was a pleasure to deal with. Wish there were more people like this to deal with in the service industry!
TERRANCE SThe location itself was fine. This new "truck share" app needs work. The main thing was the "verification". So, it's 6:00am before the location was open, and they needed me to provide a personal contact to "verify me". This would have been OK except that it was not mentioned ANYWHERE in the instructions or website until I was standing there trying to sign out the truck (probably in the fine print somewhere). So, I had to call around and wake someone up so that U-haul could verify me. For what? So that I am not stealing their truck when they already have my driver's license and credit card? So, it took an extra 10-15 minutes because of that, I was not happy. Also, I know the "daily rental rate" does not include other charges such as tax, and insurance. But, when $29.99 turns into $133.00 when I only had the truck for 3 hours and 38 miles, it is a bit ridiculous. For $200 I could have a moving company come with two guys and a truck for 2 hours (I called around). I was expecting that I would maybe be into $60-$70 (still double the advertised rate). It's the $1.79 PER MILE that really adds up fast. It would not take a long move for that to turn into hundreds of dollars. Overall between the website and the app, you have to learn all the little quirks of their system and you have NO idea how much it is going to cost, so you can't budget for it. So, if you are going to offer "24/7 access by app" that is a good idea. But clearly state what is required first, or have people to go to a U-Haul location first to be "verified" or something so that there are no surprises if you need to pick up the truck at 3:00am or something. And how about a "no nonsense pricing" setup where you put in your destination(s), insurance, etc. and you get the real price up front. You are not fooling anyone; you are just causing everyone to think twice before they even want to mess with it next time.
Jeff L