Évaluations des clients Arlington Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Arlington Self Storage

Cote générale :

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Kirill B.
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Le client n'a pas laissé de commentaire.

Semyon P.
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Le client n'a pas laissé de commentaire.

Stuart M.
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make sure windshield is clean, inside and out

James D.
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Le client n'a pas laissé de commentaire.

Aaron R.
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Le client n'a pas laissé de commentaire.

M Lise H.
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The phone number listed on the UHaul site for this place was not in operation.

Nicole N.
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Le client n'a pas laissé de commentaire.

Joshua F.
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Friendly and Convenient!

Wilson G.
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First location messed up my reservation, so I had to go to this one which was farther away. Truck had an oil change alert that prevented me from reading the odo. App didn't work to allow me to upload pictures of the dents in the back inside. Overall pretty bad experience.

JEFFREY G.
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Great service.

Melanie M.
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Le client n'a pas laissé de commentaire.

Kimberly S.
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customer service was very good at this location. There was an issue with the return off my rental truck using the mobile app but the person onsite was able to address the issue and correct invoicing. Very satisfied with my experience.

pruthvi raj M.
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Le client n'a pas laissé de commentaire.

Carla G.
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Le client n'a pas laissé de commentaire.

Alan H.
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Provide gasoline policy ahead of time on website

Tyler C.
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Le client n'a pas laissé de commentaire.

Linda R.
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Le client n'a pas laissé de commentaire.

Alireza B.
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Great service

eugene D.
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in my check in/out experience it seemed to be disjointed between being able to do everything with the mobile app and the website. It would be better to make sure the mobile app was a good beginning to end process and while allowing reservations to be made on the web, really make sure that the mobile app did that and more. The location was very clean and neat and the guy who helped me check in did a good job. I've not rented a u-haul in 20 years, but really enjoyed the experience and recommend to a friend.

George S.
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The staff was very friendly and efficient.

Leba H.
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I used the mobile check-in on my phone. This service would have been great if there was some way of not having to wait for the attendant to finish with someone who had arrived to the lot after me, but got to the desk first since he didn't use the mobile check-in.

ROBERT S.
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Le client n'a pas laissé de commentaire.

Kevin B.
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experience exceeded my expectations

Kelly R.
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Le client n'a pas laissé de commentaire.

Amy U.
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Make sure that reservations for 24/7 rentals are actually set as such. I had to wait on hold with customer service for 40 mins in the heat to be able to pick up the van

Erin M.
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Advertising for $19.95 is rather deceiving when you pay more for gas, mileage, and fees. I ended up paying over $70 to drive 15-20 minutes and back.

Teri V.
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Le client n'a pas laissé de commentaire.

Jennifer J.
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Too complicated Prior to pick up we should need to enter all our info And then confirm upon arrival its time consuming I wasted 1 hour when I came on time for pick on on waiting approval

Eduard G.
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Le client n'a pas laissé de commentaire.

richard W.
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Pick up, drive, loading and unloading all went terrifically smooth. I've used this UHaul place in the past and I'll certainly go back in the future.

Alita B.
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Le client n'a pas laissé de commentaire.

Changsheag L.
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pretty good

Jay W.
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Le client n'a pas laissé de commentaire.

Jonathan N.
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ITV was good. No complaints.

Henry S.
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Le client n'a pas laissé de commentaire.

Deborah S.
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Le client n'a pas laissé de commentaire.

Leslie S.
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They don't answer the phone so I didn't know if they had the boxes I didn't in stock. However the person I dealt with to check in or check out was great.

William M.
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A refund was processed immediately. Excellent service. Will definitely recommend this location.

Brian O.
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I rented this same truck two days in a row. My order was not ready for pickup yesterday so I had to rent again today. On return, I mentioned that the truck had a strong smell of urine, the drivers door was difficult to close completely and the cargo area I had to sweep out for fear that I would be charged for cleaning. The same truck today had a strong smell of ‘air freshener ‘ but eventually urine smell returned. Door still only closes with hard pull.

weiping Z.
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Le client n'a pas laissé de commentaire.

Kevin H.
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Le client n'a pas laissé de commentaire.

Timothy S.
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Le client n'a pas laissé de commentaire.

Kurt H.
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Le client n'a pas laissé de commentaire.

Catherine M.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Benjamin P.
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The online process is great however, include more instructions on how to let your mobile device accept uhaul.com location settings. I found this part very tricky and if I hadn't figured it out I wouldn't have been able to follow through with the rental.

Paula S.
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The check in was unnecessarily long and cumbersome with the online representative. It is impossible to figure out how to modify the reservation online. Calls to the pick up location were not returned.

Karen D.
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I am not good with technology, consequently, I could not do the on site key return via smartphone. I had to call the office the following day which I believe is a fee of $20.00.

augusto P.
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Le client n'a pas laissé de commentaire.

George S.
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Staff was very friendly, helpful, and efficient.

David G.
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Excellent, friendly and helpful. I wish these guys had the U-Haul place by me!!!

Josh F.
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Le client n'a pas laissé de commentaire.

Mariko R.
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Look closely for any crack on windows. We found one crack but it was marked with black 'X' so we knew that was there before our rent. But I still called and reported the damage.

Colleen B.
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I interacted with several staff members who were outstanding. This location is tucked away and I had no idea it was there. I am so glad that I discovered it!!

robert M.
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The young lady who assisted us during our pick up was very friendly, proficient and professional. She made the experience delightful and easy, first thing in the morning.

Augustin R.
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Le client n'a pas laissé de commentaire.

Jane F.
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Remind customers to pay attention to the Text messages on the smart device. I neglected to click on the link to return my vehicle WHEN I returned my vehicle. I completely forgot about it until i was sent a reminder message even though I had returned the link 6 hours after I used it. Maybe a scanner at the return key mailbox to scan in the returned vehicle? Overall, this was a great experience to rent from UHAUL. Thank you!

Kevin C.
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The individual that checked me in and out was very nice and efficient.

Lu Y.
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Le client n'a pas laissé de commentaire.

Rich M.
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Analisa could not have been more helpful! She is a great ambassador for your business.

Edward M.
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Bridget was fast, professional, and nice. I plan on using this location solely from now on.

Travis H.
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Le client n'a pas laissé de commentaire.

Mary W.
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Outstanding!!!

Katie M.
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The online check in process is awful. It was freezing cold and I was outside while I was waiting to be approved.

Leba H.
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There were two issues that made the difference between above average and excellent. The parking lot was a sheet of ice. Therefore, walking from the car to the entrance was hazardous. The second issue was with the truck itself. The back door had been closed with the strap caught. Due to the freezing rain and bitter cold, the strap iced up and the door was frozen shut.

Joseph F.
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Le client n'a pas laissé de commentaire.

Vera K.
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Ten stars out of five! I was super nervous to drive a truck for the first time, and everyone here was extremely nice and made the experience great. Highly recommend!

Jia-Chi Y.
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Le client n'a pas laissé de commentaire.

Tammy K.
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Arlington Self Storage is awesome! The staff there are so nice and make everything so convenient, quick, and easy. Would recommend. 10/10.

Chanasit P.
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Nope, Thank you and Have a beautiful day!!!!!

dan W.
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Very friendly staff with efficient procedures for renting and returning; no waiting, no difficulties. Vehicle I rented was clean and worked out just as planned. No improvements necessary!

Marianne W.
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Great service! Will only use this location! The mover helper I hired was great. Thank you.

WILLIAM H.
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Person at front desk exceptional. She made my two hour rental seamless, she was a joy to work with.

Raul N.
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Le client n'a pas laissé de commentaire.

dennis J.
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quick and easy...Thanks

Steve R.
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Le client n'a pas laissé de commentaire.

Russell C.
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We had reserved a dozen furniture pads with our van rental for 7:30 am (before the office opened). Luckily the attendant arrived early and provided them for us because they were not in the van. Suggestion: if a van is reserved before the office opens, have it ready to go. Otherwise a very good experience. Brand new van was terrific.

Daniel V.
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Le client n'a pas laissé de commentaire.

David S.
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Le client n'a pas laissé de commentaire.

ENRIQUE A.
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Fantástico

Medani S.
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Le client n'a pas laissé de commentaire.

Lutanius R.
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Le client n'a pas laissé de commentaire.

Michael F.
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Le client n'a pas laissé de commentaire.

Supriya P.
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Cut down your prices!

Eric J.
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The interior of the cab reeked of cigarettes. Other than that our experience was fantastic. Everyone was friendly and very professional.

Andrew H.
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Le client n'a pas laissé de commentaire.

Joseph L.
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Bridget provided excellent customer service. Thank you.

Sheila P.
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Very happy with experience, will definitely recommend, staff very helpful, refreshing to have a human answer the phone when calling.

David L.
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Le client n'a pas laissé de commentaire.

Alex Z.
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Le client n'a pas laissé de commentaire.

Massimo A.
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Le client n'a pas laissé de commentaire.

Joe L.
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Very friendly and helpful staff! Definitely the best place to rent in the area.

Ruby Z.
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Le client n'a pas laissé de commentaire.

Shannon S.
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Great customer service!

Zachary W.
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Customer service said I would be getting a discount for the issues I had with this reservation. The truck and the experience

Liesel W.
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Le client n'a pas laissé de commentaire.

Kelly D.
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Every lease in Boston is up on Sept 1. Please consider moving additional vehicles from regional Uhaul locations in toward Boston around this date every year. That would be amazing.

Adrienne A.
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The attendant could not help me figure out how to adjust the mirrors. Additionally, I had requested a truck from Central Sq. weeks in advance and had this change made one day before my move. This was enormously inconvenient as I've never been to this location, have little experience driving vehicles this size, and found the whole experience much more stressful than if I had been able to just travel Mass Ave as I would have with the Central location. It makes no sense that a reservation isn't actually a reservation...

debra J.
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Le client n'a pas laissé de commentaire.

Charles B.
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Le client n'a pas laissé de commentaire.

JEAN C. | Expérience générale |
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Very clean and professionally managed.

Matthew C. | Expérience générale |
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Great. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.

JEAN M. | Expérience générale |
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This facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.

DIANNA R. | Premières impressions |
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Greg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.

SUSAN R. | Premières impressions |
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It`s great! Everything is smooth. No complaints.

Non reviews have been submitted for this location.

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