Évaluations des clients Arrow Pawn & Jewelry #3

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Arrow Pawn & Jewelry #3

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keisha R. le

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Le client n'a pas laissé de commentaire.

MARKIETA W. le

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Le client n'a pas laissé de commentaire.

CYNTHIA H. le

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The Uhaul portion of this business was not well marked. There was not much room to park and nobody available to help

wayne S. le

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The drop off was taking too long. He was moving the truck several times and had to retake pictures. I was waiting patiently and was not told that he was finished untill I asked. I could have been on my way and he could have done most of the tasks after I had checked in.

Sharon H. le

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Le client n'a pas laissé de commentaire.

Rodney B. le

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Le client n'a pas laissé de commentaire.

corey E. le

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The appliance dolly was not in the back, no phone call or notification to announce could not accommodate. The truck was newer and was in great driving condition!!! The only problem was it was parked front facing into a dark back alley, and it took a bit to maneuver out.

Perry H. le

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It would be nice if uhaul makes it clear if you're picking up a truck from a "self service" location. I was born last century and assumed there would be a human to give money to in exchange for keys to a truck. Many thanks to the rep on the phone who had saintly patience talking me through the process of using my phone to get the keys.

Natalie W. le

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Truck was difficult to get out of parking lot due to being parked in the back of the lot with cars parked around it from business beside it. I had to wait in the truck for almost 1/2 hour after getting the truck because I could not get through due to limited space for passing on the drive out of the lot. I called uhaul three times following pickup as I wanted to verify if I could drop off at a different location, free of charge due to these issues and after pressing “3”, half an hour passes without an answer. Once I returned the truck, the app would log me out every time I submitted a picture and would make me start over. Tried the app on my bfs phone and ended up with similar problem, but despite location services being enabled, wouldn’t track our location to return the truck. Finally got a hold of someone at uhaul after almost an hour of trying to return the truck at drop off location and she was extremely helpful. I have rented uhaul many times in the past and will not be doing so again with the app. Wasn’t worth the aggravation.

Murad A. le

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Le client n'a pas laissé de commentaire.

Joe M. le

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Best renting experience ever. Friendly staff. Answered all my questions. Continue your great service

matt W. le

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I went to a storage facility and they told me to schedule the rental on the app, so I scheduled the rental over the app. The app is terrible, it doesn't work right, I couldn't change the location of the drop off, add a dolly to the rental, etc. I called the U-haul 1-800 number and waited on hold for 20 mins so I drove back to the storage facility and they gave me the number for the U-haul regional manager Eric Petit (first name may have been Mike) He was the rudest person I have ever spoken to on the phone, was not helpful, and acted like I was I bothering him by calling him. Anyway, he told me he would reschedule the rental, add the dolly to the rental, and call me back once he had done so. I never heard back from him, never got the rental rescheduled, and never got the dolly. So while the location I picked up the truck and returned it was fine, and the truck was clean. I will not be using U-haul for my next move simply over the negative experience I had with Mr. Petit. I will pay the extra money to Ryder or Enterprise to not have to deal with the headaches or the rudeness.

Dawn A. le

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The truck smelled heavily of cigarettes. Other than that, everything was ok.

Roman B. le

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Le client n'a pas laissé de commentaire.

Michael V. le

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The only issue I ran into was trying to perform the mobile pickup at 12pm. I converted my order to the mobile but when I arrived and attempted to pick it up, the online site kept looping between pick up your truck and my only option was to “Learn More”. The UHAUL person was not there until 2PM, it wasn’t a huge deal but a little frustrating. The UHAUL person ended up converting back to the traditional because the mobile pickup was not working.

William E. le

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Le client n'a pas laissé de commentaire.

Billy G. le

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Le client n'a pas laissé de commentaire.