They were nice enough at Arties but really didn't seem all that interested in helping us get the trailer to where it needed to go. We didn't want to have to back it up into a small space. Ultimately, though, one of the guys did help us out. The good thing about them is that they are open 24 hours. That I appreciated!!Mary H.
Customer Reviews for Arties Towing
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No coomentsPrzemyslaw C.
Le client n'a pas laissé de commentaire.DONALD W.
Le client n'a pas laissé de commentaire.TODD T.
Stuff was very friendly and helpful.Arthur S.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Marie M.
Le client n'a pas laissé de commentaire.Quitina S.
Le client n'a pas laissé de commentaire.Juan G.
Le client n'a pas laissé de commentaire.Lenin P.
Le client n'a pas laissé de commentaire.Joe R.
Le client n'a pas laissé de commentaire.Jose B.
Le client n'a pas laissé de commentaire.Greg D.
Le client n'a pas laissé de commentaire.Filemon M.
Le client n'a pas laissé de commentaire.Tim F.
Le client n'a pas laissé de commentaire.musajon S.
Le client n'a pas laissé de commentaire.Mary W.
Very friendly and helpful. I will be back often to rent thier trailers again.joe R.
Le client n'a pas laissé de commentaire.Patricia C.
Truck was parked in an ice covered parking area truck covered in ice charged an additional 58 because tank was 1/8 below starting after putting in 15 dollars upon return never again!!!Steven G.
Le client n'a pas laissé de commentaire.Nathan M.
Great customer service by courteous and professional people!JAMES M.
Le client n'a pas laissé de commentaire.John E.
The door would not shut and the electrical FAILED Arties towtowing and I CHECKED EVERYTHING before leaving. I tried calling uhaulroad service and DID not get a call back!!!! I called Arties and they brought me a different trailer if it was not for them I would be stranded!!!!!!!Peter F.
Le client n'a pas laissé de commentaire.Thaddeus C.
Great customer service!JAMES M.
Le client n'a pas laissé de commentaire.JESSICA G.
Le client n'a pas laissé de commentaire.Barbara B.
Le client n'a pas laissé de commentaire.John S.
Vehicle had the engine light on when I got picked it up. It took some time off my schedule to work with UHaul support team to make sure that this would not be an issue once I got on the road. This delayed my loading of the truck and we ended up having leave Saturday morning vs. Friday night. Not a big deal as we had flexibility built into our plans, but it would seem that since the engine light came and remained on the whole trip that perhaps this could have been avoided by a routine check on the front end of the trip.Jason B.
Le client n'a pas laissé de commentaire.Irma A.
I was told that it would fit my vehicle on it and was wrong vehicle did not fit and was still charged. Put in exact info on vehicle.Ivan M.
Uhaul Corp change Drop location with even asking Customer. Just sent email and now Customer working for UHAUL but not get payed or not even discount. and charge another $60 without even asking cousomer.amandeep S.
I have used Arties Towing for my U-Haul rentals for the last two years. The staff is very professional, friendly and go out of their way to assist in whatever you need. Je les recommande chaudement.William A.
Le client n'a pas laissé de commentaire.Jose S.
Le client n'a pas laissé de commentaire.Avelardo H.
Le client n'a pas laissé de commentaire.Russell W.
Le client n'a pas laissé de commentaire.Jamie S.
Very good service and kind.Gerardo M.
Quick and easy. Employee was super friendly and very knowledgeable. Great experience and will rent a truck from them again in the future.Colin K.
Le client n'a pas laissé de commentaire.Thomas S.
Very nice people to work withJose M.
Le client n'a pas laissé de commentaire.REYNALDO H.
Le client n'a pas laissé de commentaire.Tasha L.
My issue is not with Arties towing or the condition of the truck, both of those were actually good. My issue is I scheduled to pick up the truck a month in advance at Hoffman Estates. The day before I was supposed to pick up the truck I got a notification saying I would have to pick up the truck at a location that was almost an hour away. The next day when I got to that location to pick up the truck, there was no truck there. Then I was told I would have to pick up a truck at a location that was closer back to my original location. The people I spoke with on the phone were very helpful, but I still wasted two hours that morning having to track down my truck, plus the cost of gas involved for all that extra driving around. I am going to need another truck in about a month or two and this whole ordeal is giving me second thoughts about whether or not to use Uhaul again.Matthew Y.
Le client n'a pas laissé de commentaire.AMBER J.
The truck I was given had a broken gas gage. It looked as if it where full. I traveled under 80 miles. We filled it up as required and put in over 14 gallons of gas that cost over $50. When we returned it , my boyfriend told them there was something wrong with the gas gage. They did not give us a full take. The person stated they knew it was broken and would take a look at it. I feel they should have given us some money back for the gas.Kari H.
Le client n'a pas laissé de commentaire.Timmy D.
Le client n'a pas laissé de commentaire.Vijay D.
Serial number did not match paper work!???????Ronald B.
other than being about 30 min farther than my original or second location, it was fineBlake M.
Seem to go out of the way to help me. People were very friendly. Quick easy check in. Very good experience.James K.
Le client n'a pas laissé de commentaire.Daniel W.
Fixing the equipment. Rented a trailer and the driving lights where not working I reported and I haven't heard back from them yet.PEDRO A.
Do you need I got one kind of old maybe you need to get a new oneGERARDO R.
Great experience! Friendly and helpful. We will definitely use their services again.KIMBERLY S.
The truck wasn't very clean. My reservation was changed to a location 10 miles from my home. I was told that my rental would be adjusted if I returned the truck on Sunday (from weekly rental to daily in-town rental). My rental was checked in 2 1/2 hours after we returned it. And no adjustments were made to my rental. Very disappointing. Would not rent from U-Haul again nor would I recommend them.TERRENCE A.
Change the online pickup to NOT need the "1" in front of the phone number or if this cannot be changed , change the instructions to tell you to add the"1"RUTH S.
Trailer was not at this secondary location when we arrived. This is in addition to the fact that this was not the original location for pick up.Bradley H.
Absolutely the best staff! Friendly and helpful. I highly recommend.VINCENT A.
Everyone was nice and helpful! I would rent from them again!Christopher T.
UHAUL SUCKS! They canceled my truck 10 minutes BEFORE I WAS Supposed to pick it up because the person who had it before me NEEDED IT LONGER! So THERE IS NO POINT TO MAKE A RESERVATION BECAUSE THEY ARE NOT GUARANTEED!!!!! So I had to search around on MOVING DAY for a fucking little trailer to move! Then they charged me $20 for being 10 minutes late! They are a joke don't use them.Brittany K.
Le client n'a pas laissé de commentaire.Timothy H.
The van we rented was dirty and hadn't been washed in some time, plus the windshield was completely covered in bugs. The cargo area was dirty and was not vacuumed. The process to get verified and check out took way too much time. Waited awhile to get the code to the lock so we could get the key to the van. A lady came out to inform us that the app was down. This was not a good experience using U-Haul.Perla S.
Le client n'a pas laissé de commentaire.Michael L.
I was helped with trailer and electrical hookup, however there was one light on the trailer inoperable after testing. Instead of checking the bulb or connection, I was told to simply advise any officer that the lights worked when I last checked them. Then proceed on to my destination. I don't think this was good service and certainly left me to proceed with a clear violation. And unsafe.Paul M.
Everything was great, staff was very helpful!!!!William K.
Absolutely the BEST in customer service. Very helpful too. I strongly recommend Arties!VINCENT A.
Very friendly and efficient staff. COVID safe. Provided me with phone # in case I needed help after hours. Doesn't get better than that.Fancisco M.
The parking lot was small, so had to park on the street with the rest of other trucksNajeeb S.
Customer service could use to be friendlier but they did make it easy to get the trailer and were generally easy to deal with. Would come back again.Phillip M.
Truck interior was not very clean but truck ran and operated perfectly!Joel C.
Excellent customer service each time we visited. Answered all our questions.Gerardo C.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.CLEMENTE S.
Le client n'a pas laissé de commentaire.LARRY A.
Le client n'a pas laissé de commentaire.Anita H.
Le client n'a pas laissé de commentaire.Oscar G.
great customer service from both ladiesADEBOWALE O.
Friendly service. Nice people.Nanci Jo M.
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.THEODORE G.
All good.John W.
Le client n'a pas laissé de commentaire.TIMOTHY B.
Le client n'a pas laissé de commentaire.MAIRA C.
My pick up location got changed the day before the rental to this location 45 minutes away from where I wanted to be. I was on a tight timeline and that was really bad. This will definitely impact whether I use U-Haul again in the future.Matthew B.
Le client n'a pas laissé de commentaire.Abelardo J.
Le client n'a pas laissé de commentaire.Corinno T.
Le client n'a pas laissé de commentaire.Omar A.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.NIJAZ C.
Great service! The van I rented was in fantastic condition, and everything went so smoothly. I'd highly recommend this location!LESLIE R.
The guy that helped me with the trailer did an excellent job. He was great help. I would recommend people to use Arties Towing to rent Uhaul just because of this guy that helped me.SPIRO P.
Nothing everything was goodRicky Paul L.
Le client n'a pas laissé de commentaire.ROBERT C.
Le client n'a pas laissé de commentaire.JOSEPH K.
Flat tire on transporter 5 HOURS BROKE DOWN ON HIGHWAY!! THEN THEY BENT THE FRAME ON THE TRANSPORTER WHICH WENT UNDER MY BUMP AND KEEP TRYING TO MAKE A CLAIM AND GETTING ZERO HELPKen K.
Le client n'a pas laissé de commentaire.TERESA M.