Nothing everything was goodRicky Paul L.
Moving Truck Rental in Elgin, IL at Arties Towing
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Elgin, IL 60120
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Flat tire on transporter 5 HOURS BROKE DOWN ON HIGHWAY!! THEN THEY BENT THE FRAME ON THE TRANSPORTER WHICH WENT UNDER MY BUMP AND KEEP TRYING TO MAKE A CLAIM AND GETTING ZERO HELPKen K.
Keep being great n stay safeROBERT M.
Absolute friendliest and most prompt service I have ever received while renting any sort of equipment.AMBER V.
Do not advertise discounts without the intent to follow through. I was induced to use Uhaul's services at 150 Woodview Dr, Elgin, IL 60120 with the promise of a 10% military discount. I was told by the front desk that it would appear on my invoice. When I received my invoice, not only was the discount missing, but I was inappropriately charged additional fees for allegedly not bringing the rental truck back with enough fuel. This brings me to my next point. Rather than placing the burden on the customer, Uhaul should make it a practice to take a photo of the fuel tank upon a rented vehicle's pickup and dropoff. I am 100% positive that I returned the rental vehicle with the agreed-upon amount of fuel, but Uhaul claims otherwise. I neglected to take a photo when I dropped the vehicle off and Uhaul has no photo to evidence the accusation, so it's my word against theirs. A Uhaul rep told me that they merely annotate in their computer system where the tank is without documenting supporting proof. As a result, I was charged an unconscionable amount in punitive fees. I was referred by the Uhaul front desk to handle this matter with the "trucking department," where I spoke to a rude woman who made me feel like I was SOL for not taking a photo of the fuel tank. She also told me that there is no military discount. So, she basically could do nothing to help. She did not empathize with my circumstances at all. Now I have no choice but to dispute the fuel fees with my credit card company. Because such a simple process can be implemented with little to no burden on Uhaul's part, a progressive change is strongly desired. As a customer, I feel deceived and ripped off. I did not experience this issue with Budget Truck Rental, who actually honored the advertised military discount and did not falsely accuse me of breaching the agreement. For a company with such a reputable name, I expected more from Uhaul.EDWARD W.
Thank you very muchJimmy N.
I did mobile check in and was assigned a truck which I couldn't locate. I went inside the store and nobody was wearing a mask. They were also rude. They asked me to submit all info again like credit card/ ID and details of trip, which I had completed online prior. This prolonged my exposure with no masks people. When I finally got my truck, they did not even clean the snow of front and even windshield. Truck was poor condition with lots of noise through the drive. Not recommended.PREYANSHU P.
Could not return vehicle until next day. Didnt get charged but customer service was rude and i didnt know until many hours lator when i got the receipt that it was taken care of.CHRISTOPHER T.
Even when a message on the dash said, "low tire pressure," they took care of the issue right away.Jack R.
Artie's staff was very professional and helpful They had an ample supply of boxes tape and other packing supplies availableRONALD S.
I asked about the military discount and he stated they do have it he just didn't know how to do it, so we were out of luck about that. He stated to try to get it when you turn the truck in.Loretta F.
Facility didn't have the furniture dollies I had pre-ordered and suggested that I go to the Streamwood location to pick them up. Most customers aren't going to want to drive a 26' truck around to pick up parts and pieces that should have been ready at check-out.Craig D.
There was an issue with the truck. Never got my invoice with pricing they just charged the card with no receipt or anything and charged my card twice so very unhappy about thatJordan J.
Love working with this site -staff is professional and exceptional in customer careTena R.
Terrible customer service VERY RUDEMorgan B.
Plug for lights had to be constantly pushed in. Was pulled over once for no lights.Steven P.
No complaintsLolita D.
Refund for over filling gas!Anthony P.
DIcey area. Staff doesn't seem to be up to speed.David U.
The service was great the people were very p Polite and helpfulDeanna P.
Too far away. Uhaul waits until its too late for customers to get a truck from another company to tell you your pick up is a half hour (or more) away. Not acceptable. Uhaul customer service (ha!!) told me my â€œreservationâ€ only guarantees me a truck SOMEWHERE, and that if I didn't make a reservation I wouldn't get a truck at all.Implied I should consider myself lucky. Do they realize I am a paying customer, and their business depends on me getting what I need? Don't think so. Wont use uhaul again.Jeffrey S.
Thank you!Nicole R.
this place is so bad. 1. they did not check safety at all I Jest did it 2. they don't know any safety rule I not recommend this place but, I like uhaul.Chang L.
Everyone was very professional and helpful.Liz O.
This was a local rental I had brought my 2-5/16" ball and mount, 2". Instead of me driving back home or going to a store to purchaMichael M.