Le client n'a pas laissé de commentaire.
Robert A.
Customer Reviews for Arts Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Always a good experience at this location.
Joye S.The equipment was maintained, but it was very loud and only got about 9 mpg.
David R.The truck pulled to the right and to the left throughout the trip. This made steering extremely difficult in the heavy rain and wind we encountered en route.
Jo P.Art's Rental operator was very helpful with the check-in return and for future rental information!
Jeffrey S.Drop off was smooth and easy to find.
Daniel S.Customer service, signage didn't know if I was going in a personal garage or business.
Machayla M.Very easy to work with and very accommodating.
Marvin A.Easy to get in and out of with trucks.
Andrew R.The assistant did not attach the trailer properly and it fell off within minutes of driving away. Thankfully nobody was harmed, but this could've been seriously dangerous.
Alexander N.Will, the owner of Arts Trailer Rental in New Ulm, MN was great to work with. A good ambassador for U-Haul. I would recommend him to anyone. Very pleased.
Bruce F.The check in is always like 5 minutes use the app
AUSTIN E.1) pick up 35 miles from requested city, closed that day, therefore, required uhaul app for pick up 2) Uhaul app inefficient-couldn't “find†my gps location, variable internet connection in remote area; took 45 minutes to check in; had to use sons phone for transaction 3) drop off location open on Saturday, took only one minute to return rental ( and was in the city I requested)
Janet V.Location was great. Online app should be less shitty and work correctly.
TUCKER B.No concerns! Friendly help to get the process completed & the trailer worked out great.
Bruce B.Get more equipment to a top notch dealer so it is less stressful to the customer
Duane L.There is no drop off box for the key, when they are not open. Also, when dropping off the key, they guy was on the phone and acted like he was being troubled. It was not a business call. He was unfriendly and rude. I had rented a van for a few hours from there before and had no problems. This time, when my boyfriend dropped off the key, he was very rude, unfriendly and unprofessional. I hate to say it, but I guess it depends on who you are, on how they treat you.
Nancy M.Rien
Kent S.Cheaper on prices.
Rodolfo R.Check tires for wear and sweep trailer
Tom F.Nothing.all was gd
MIKE H.contract stated pickup in Apple Valley MN. Got a phone call day before pickup that I had to drive 1 3/4 hrs to New Ulm to pick it up. Arts was a dirty and disgusting place, the guy tending the place didn't even check the lights or tires after hooking me up. 4 hrs round trip and loss of 4 hrs income from my work due to H-Hauls screwup. I will never use U-Haul again!!
James H.Uhaul called me 2 days before my pick up date to tell me I had to drive 2 hours to pick up my truck.
Erica D.Thank you Art's for your nice vehicle and ease of renting.
Jessica R.Service was great. Easy to rent. I'd rent again in the future.
Julienne A.Only uhaul in town.
Joan R.UHaul was unwilling to have a trailer at the store in my hometown. So, I had to drive 1 1/2 hours to pick up the trailer and had to take an additional 1/2 day vacation
GARY B.Don't like being charged 10 bucks to clean a empty truck. Would have loved to know i was gonna get charged that
Anthony R.In and out quick, friendly service.
MARVIN A.Again, had the same problem claiming that I did not have any orders on my account (from my end). I did drop off after hours, so there was no one there to help.
Karina K.The location itself had great service. Uhaul overall made us drive 45 minutes to pick up a truck and return to the same location. We had to pay for gas to get the truck from this distant location.
MARY S.It was so easy to pick up and drop off and the price was excellent.
CHRISTOPHER R.Well where do I start. No truck when I showed up at my time. Had to wait 2 hours for a truck. Was told I was getting a 20ft truck. Got a 15ft truck instead. Not art's fault. People at office can't schedule right. Would prob go with a different company next time.
Zachary O.I thougt Will was great to work with very quick and did a great job
Robert S.The truck I used definitely needs new wipers and maybe some engine maintenance of some sort. But I got from A to B safely! The gentleman who helped me was very friendly, helpful and patient.
Rosa C.I was incorrectly charged for an additional 38 miles. Out was cold and late so just paid the fee. I was not happy about that after a long day of moving.
Alan C.Accommodating. Excellent experience. Well satisfied.
JERRYE R.Yes, very nice guy at the store/shop. Really friendly and helpful.
Amanda N.Both fenders were covered in sand and salt.
Gary F.Although I had to drive from mpls to new ulm to get the truck I needed, I was informed early enough to plan for it. Will, at Arts rental in New Ulm, came in early to allow us to get the truck and on the road without pause. Will...thankyou. The truck ran wonderfully. Great experience. Thankyou
John M.Pick up location was 1 1/2 hour drive from home, which was not exactly convenient and was communicated to us just 2 days before our cross country move. Tires on the trailer were completely bald and should not have been rented out in that condition. That said, when the tire did fail in the middle of Montana, it was only about 2 hours from initial call and both tires were replaced and we were on our way.
John S.Website said I could pick up the truck before store hours but the truth is that I could not, very frustrating start to the move in day.
Trevor P.It was convenient and they gave me an extra day but it was a hassle because they ended up charging me for it.
BARRY O.Was sitting down there for over a hour trying to get the app to work cause it wouldn't pick up my location. Was on hold with the company for 45 minutes!!; Then I couldn't return it in its original spot cause someone else parked to close for me to get the truck back where it belonged. One big mess! Would not recommend.
Kristen H.