Well where do I start. No truck when I showed up at my time. Had to wait 2 hours for a truck. Was told I was getting a 20ft truck. Got a 15ft truck instead. Not art's fault. People at office can't schedule right. Would prob go with a different company next time.
Zachary O.
Customer Reviews for Arts Rental
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I thougt Will was great to work with very quick and did a great job
Robert S.The truck I used definitely needs new wipers and maybe some engine maintenance of some sort. But I got from A to B safely! The gentleman who helped me was very friendly, helpful and patient.
Rosa C.I was incorrectly charged for an additional 38 miles. Out was cold and late so just paid the fee. I was not happy about that after a long day of moving.
Alan C.Accommodating. Excellent experience. Well satisfied.
JERRYE R.Yes, very nice guy at the store/shop. Really friendly and helpful.
Amanda N.Both fenders were covered in sand and salt.
Gary F.Although I had to drive from mpls to new ulm to get the truck I needed, I was informed early enough to plan for it. Will, at Arts rental in New Ulm, came in early to allow us to get the truck and on the road without pause. Will...thankyou. The truck ran wonderfully. Great experience. Thankyou
John M.Pick up location was 1 1/2 hour drive from home, which was not exactly convenient and was communicated to us just 2 days before our cross country move. Tires on the trailer were completely bald and should not have been rented out in that condition. That said, when the tire did fail in the middle of Montana, it was only about 2 hours from initial call and both tires were replaced and we were on our way.
John S.Website said I could pick up the truck before store hours but the truth is that I could not, very frustrating start to the move in day.
Trevor P.It was convenient and they gave me an extra day but it was a hassle because they ended up charging me for it.
BARRY O.Was sitting down there for over a hour trying to get the app to work cause it wouldn't pick up my location. Was on hold with the company for 45 minutes!!; Then I couldn't return it in its original spot cause someone else parked to close for me to get the truck back where it belonged. One big mess! Would not recommend.
Kristen H.Trever was rude and made derogatory remarks to me and his fellow co-workers. He cursed me out and refused to assist me. He attempted to make me pay for my storage unit because he said “ My college did not qualify me for a free unit†he was racist, rude and overall unpleasant. He should be let go do to his lack of ability to treat customers as human beings.
Jasmine J.nice guy
clyde S.The guy who helped me was very friendly and got me set up with a good trailer pretty quick so I could be on my way. I would definitely use his services again. Merci.
jason S.I had a very good prosses of picking up and dropping off my Uhaul rental truck. The personal were very helpful and friendly and i would recommend renting from a uhaul dealer for everyone.
Lewis A.Very friendly, gave me best deal, super flexible and great customer service! Will use again and highly recommend, if needed.
John H.The person who helped me on Friday June 5th was excellent.
Paul P.Friendly helpful and fast I told him what I was moving and he fitted me with my exact needs
Renola D.He never checked the truck in my presence so I took pictures of the condition of the truck, gas gauge, and mileage. Just to verify what the condition and counts were with the truck.
TERRENCE G.Very helpful. Will definitely use services whenever we need a uhaul.
Jose G.Both Art and Will made this such a smooth experience. Thank you!!!
Robbin R.Nothing, Will was professional and answered any questions i had i highly recommend this uhaul location A++
nathan C.Quick and prompt service.
Kent S.Told him the driver side headlight flickers really bad and he said he'll make sure it's fixed. Very generous man
Bonnie M.Will was amazing to work with! He always has what I need, when I need it. I will keep going to him every time!
Keenan T.Pickup only by appointment at some dirty garage. Guy was nice but creepy . didn't know info. Couldn't help with uhaul.com. one word...gross.
Marlene B.Representative from U-Haul was extremely friendly and wanted to ensure that all went very well on the move. Made sure I knew that he appreciated my business!!
Kraig K.dirty not well maintained. I only did a after hours drop off. but very disorganized.
stephen R.Will was absolutely amazing! So knowledgeable and accommodating! Thank you Will for making this moving experience less stressful!
stacy M.We had a hard time too find out where to drop off the truck. We called the rental where we rented from before they closed and they could not give us an answer, We found it easier too rent then too return. We knew there was a drop off in New Ulm, but that was all we were told. No location as where to drop it off. But other wise we were satisfied.
Rick B.I just seen he charged me for 4 extra days and I had a 10 day rental from Texas and actually was returned early and he was not there so I called in to U-haul to see what I should do and dropped paper work in his drop box and now I see he charged me 86 for being late.. Please take care of this for me and refund my money..
GORDON L.This is a good location, I liked that I could use the app to check in the vehicle and put the keys in the dropbox. When I called about extra days on the rental, I received pressure to return the truck as soon as possible as it had already been rented to another customer. The owner said he would call around to see if there was a solution and call me back. I never got a call. I then felt like a jerk for keeping the truck long enough to complete my move. The web site should have been able to calculate the mile I would put on the truck accurately, it didn't, leaving me with an mileage fee to pay.
Daniel B.There was no one there when I dropped off the trailer
Richard R.Better signage.
matt D.I talked to Will before I left for MO to see what I needed to do when we got back with the trailer. We were going to be dropping it off after hours. He showed me where to park it and put the paperwork. Very nice guy, and very helpful. Kudos to Charlie in Springfield and Will in New Ulm. The guy in Buffalo, MO was less than impressive!
julie C.The staff was just not very personable.
Cindy D.Very friendly and helpful, easy to work with and made a bad situation with U-Haul (rented 3 vehicles with a closer location and they moved it out 2 hours away!!!!) to a better one.
Joey J.Quick service.
Kent S.Equipment was not clean. This is a dealer. Owner is a good guy. Does good maintenance on the trucks and trailers. I rented a 6X12 trailer had to go from New Ulm MN to Owatonna 60 miles away to get my truck. U-Haul did a Phenomenal job reserving the truck and making sure it was there. Minnesota has a severe shortage of equipment in that state. Dealers are not able to clean the equipment as well as a moving center can due to lack of facilities.
david C.The self check out process is cumbersome via the web site. Eventually I got it but a lot of steps and verification. I would do it again but would prefer an attended process if possible. I went thru the web site dash board and was advised the app isn't as good yet.
Allan A.After finding the location drop off change the whole process went well. Although Art's was a small operation I had a driver with me who could park the trailer with ease.
JULIE R.Mankato Mn uhail didn't have a trailer for me as they were over booked.I reserved almost 2 months ago. So I was sent to New Ulm Mn to pickup my trailer . Extra time for me that I didn't have a lot of .Anyway the guy at New Ulm was awesome and also the guy in Denver.
ross P.Art told me where I could drop the trailer when I called him Friday evening, as he isn't open on weekends. It went fine as far as I know.
Daniel H.Excellent service. Straight to the point. In and out in no time at all.
Steve H.Amazing to work with! Very knowledgeable and helpful. Will definitely use again in the future.
Keenan T.