The online return is vague and frustrating. The instructions need to be specific about the photos. I took the photos, locked the van, and put the keys in the drop box. The self return app will not take photos from memory. Then I spent 30 more minutes on hold for a representative, however once I connected, she was AWESOME.
Richard B.
Customer Reviews for Ashland Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Perfect costumer service, highly recommended! T
davidson P.Awful experience returning uhaul and using app. The uhaul app malfunctioned. There was no one to contact for help. An absolute nightmare. I will never use uhaul again
William H.Nothing. They were incredibly helpful, flexible and it was an overall wonderful experience.
Christine H.The online app was terrible. Trying to pick up the truck it did not work and if the attendant was not avail when supposedly closed I would ot have been able to get it. Then the same thing happened while trying to return the truck. I could not get the app to register the photo of odometer and gas gauge. I had to call the phone number which was difficult to find as not on any paperwork. It finally did work out. The truck was good, the people were good, the phone app was terrible. Maybe that location does not have good enough 4GLTE service. I don't know but it really was a pain in the a$$.
dana W.Didn't have the van we wanted but gave us a truck for the same price.
Richard B.Please try to do one way service
Gilliane M.Assistance at the location was excellent
Arnold J.I did not go inside at all. I just parked out front and returned the truck using the app.
DANIELLE S.The gentlemen at the front desk was super friendly and kind.
Jessica S.Friendly, efficient, considerate and informative! Great service.
Naomi B.I used mobile check out option. There was no warning about need to provide additional documentation or a contact. The day before I watched the video describing the process that did not mention anything like that. Fortunately my wife was available to confirm that I was picking up the truck. Otherwise I would not be able to complete the process.
Ruslan V.I did not rent any truck !!!! why I'm receiving this email?????
CARLOS F.Key wouldn't turn some of the time and should be fixedz Overall got the job done and that was all I needed.
Samuel T.Service and equipment were excellent, period.
Joel P.Let them pick it up where they ordered it from... I do want to add Stacy from the Uhaul office was incredibly helpful and saved this sale
Alec M.The experience I had renting the van didn't start out great but ended up being an outstanding experience. Unfortunately I first went to anther uHaul location in the same town to pick-up the van. The person who assisted me made it feel like I was doing him a favor by renting at this location. After we realized I was at the wrong location I left and found the correct place. The office was clean, air conditioned and the van was exactly what I wanted. The associate that assisted me was very friendly and couldn't have been any nicer. I've already told 2 friends to use this location if they need to rent a uHaul in the future. thanks.
Richard Z.Bill provided excellent service
James B.Would have rated higher except after reviewing final bill, saw I was double charged for 6 pads I rented. After sending 2 messages and getting no reply, my rating is not good for this location. Will definitely look for other rental options in the future. U haul will be at the bottom of my list.
Wayne K.Super friendly and accommodating. Vehicle was immaculate.
Michael S.Easy pickup and drop off. Thanks
Felix W.I had some mechanical issues and the woman on the hotline was so helpful and kind and wonderful.
Jennifer C.There was limited space to park the U-haul. It had to be parked along a brick wall which is at an angle and in such a way that it didn't block entrance into the mini storage driveway or the building. Luckily there was room for the truck. But I can only imagine how difficult it would be if there was more than 2 trucks already parked when a customer needs to drop a 3rd u-haul, especially after hours.
LATASHA P.The worker there was very helpful and kind and I greatly appreciated it on such a stressful day.
AXEXANDER B.Overall a great experience. They were expecting me and everything went according to plan.
Donavan S.Overall great and easy experience. One call out though is that online check-in crashed right after the step where I got the code to the box for the key. This didn't seem to mess up the process and the return went fine, but I don't think I completed all of the check-in steps bc the website stopped working. Merci!
Nate F.Always a pleasure doing business at this location. Friendly and helpful. We used this U-Haul location a number of times in the past few months while cleaning out a house and moving things into storage.
MARGERY H.They put my key in the wrong box! And did the same to another guy. We only got lucky that we were both there at the same time to swap keys. The help was ridiculously slow. I lost a lot of time waiting around for the phone support who didn't end up helping anyway. Absolutely horrendous.
Jennifer R.Do not put the wrong keys in the lockbox!
Neil O.The Uhaul in Ashland is great, the employees are very helpful, inviting and understanding.
Justin K.Excellent customer service
Maria C.The only downside is limited parking for your own car after picking up the U-Haul.
Mark B.Great service on behalf of the location but terrible service on behalf of uhaul customer service. Incorrectly charged and haven't been reimbursed
Artur K.2nd time using the online tools at this location - easy no-contact pickup and return, online process worked well.
MARK P.Will definitely go back here!
Beth R.The gentleman at the front desk was very helpful and nice.
Paul R.Great value, clean, newer trucks, low cost.
BARRY O.Thanks!!
Falah H.The gentleman at the location was very nice. Apparently I was suppose to use the "APP", but being a Senior (over 65) and not very tech savvy, I wasn't paying attention to that...It was actually Saturday July 4th, my son and I showed up when the location opened and fortunately this person was there! He just happened to stop in, not really planning on staying as it was a Holiday, so we lucked out. He printed out the paperwork, I signed and we were given the keys to the small van. Everything worked out great!
martha C.It's the best U-Haul in the area, because the manager truly cares. Five Stars.
Sheila M.I was charged for things I didn't rent. Moving blankets and dolly.
Thomas C.Fantastic, clean, efficient friendly& reliable. Fortement recommandé!
Page B.Very professional and effiecient service
James M.Billy was excellent and very flexible with our moving timeline. Highly recommend this location for truck rentals!
Marc R.While the truck didn't have trash it didn't seemed wiped down. The gentleman that helped me was not wearing a mask and was barely observing social distancing.
Nelson B.My experience was 100 % perfect. No Improvements needed
Kimberly C.