Customer Reviews for Ashland Storage Center
(Concessionnaire U-Haul dans le voisinage)

52 évaluations

653 Carlyle Ave Ste C   Belleville, IL 62221

(618) 233-4752

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(618) 233-4752

653 Carlyle Ave Ste C
Belleville, IL 62221

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
2

Truck was very dirty on the inside

Roy R. 
Évaluation :
5

Great Service

JOHN B. 
Évaluation :
3

The gas tank was not full, we only drove 24 miles and it took 7 gallons. The online check in and check out process sucks! Very time consuming and tedious. I will not be renting from you again

Barbara K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLTON C. 
Évaluation :
5

This location and the people are always friendly and polite!! My family appreciates you!

JOEY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

No improvements needed

Sheila M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
3

We want a 15ft truck they said they didn't have one but there one park on the lot so we ended up with a 10ft with no loading ramp to move two freezers and other stuff then they messed up on rented I ordered it for four day they charge my card they call on the 3day and told me to return it so I had to pay another day and still didn't get everything mover I im sorry but I will use this company anymore I rather pay more and get the job done

Gary Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morris H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANGELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENYEA E. 
Évaluation :
3

The brakes were pretty bad. And the app version is nowhere near as good as the internet version.

Nicholas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET M. 
Évaluation :
5

Very clean. Manager is knowledgeable and helpful. Easy drop off.

JOEYD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY J. 
Évaluation :
5

Although there is always room for improvement, the service I received was outstanding. Much thanks to John who was there to help me while calling in to rent and picking up the trailer. Fast, efficient and professional.

SALVADOR B. 
Évaluation :
5

The person on the 314 helpline number was no help and put me 30 minutes behind schedule. Awful way to offer extra help. Staff at this facility are great! Phone help was the only issue.

BRETT F. 
Évaluation :
1

I rented a truck and added a dolly. The truck was too small for my task, so I returned it and asked if I could keep the dolly longer. I was told it has to be back by 5 pm, or by 9 am the next day. My wife returns the truck at 3. At 3:30 I get a text from the traffic department that the truck hasn't been returned. I call them, and they tell me the site won't check in the truck until I return the dolly. Traffic contacted the site, who called and told me the same. I asked why, because I rented and paid for the dolly as a separate charge from the truck. Why can't the truck be checked in? No one told me that was how it worked. The guy also had an attitude about me not having the dolly back with the truck, even though he told me I could keep it until tomorrow morning at 9 am. I call traffic back and ask if I can complain to a supervisor about not being told how the arrangement with the dolly and the truck worked. This is where it got weird. The district manager calls me. He tells me that he's spoken to the site. I can keep the dolly until tomorrow morning, but if I don't return it on time I'll be charged and extra day for the dolly AND the truck. I'm also told that I can't be trusted to keep my word, and that “another family” has the dolly reserved for tomorrow at 9 am. All I wanted to do was talk to the manager about the policy for checking in the truck not being given to me verbally or in writing. Instead, this manager goes nuclear and threatens me. I went home and immediately returned the dolly to UHaul. I then went to a competitor and rented another one. Honestly, the UHaul man at the site was rude to a woman who was with him before me. I felt bad for her. I don't know if they were related or if she was another customer. I saw them looking at a truck together when I pulled in. Your district manager needs some serious customer service training. Maybe start with listening to the customer before you start threatening damages and impugning your customer. Most of the time and unhappy customer just wants to be heard. All you have to do is listen. I will not rent from UHaul again. What a terrible experience.

RONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD W. 
Évaluation :
4

The truck has leaks!!! All of our boxes were wet on the bottom after it rained.

KIMBERLY F. 
Évaluation :
1

Cab of truck smelled like smoke I had to find the truck myself I had to check for damages myself This was 2nd location 1st rented out my truck then I had to go 50mi out of my way Terrible experience and will go with Penske for future endeavors

ELDON B. 
Évaluation :
1

The manager was very rude and racist he told me he didn't eat to rent me the truck because he felt I was going to steal it

LLOYD N. 
Évaluation :
5

Very helpful owner. Thorough in his post inspection and very friendly/personable.

JAMES J. 
Évaluation :
1

I arrived on-site and none of my rental items were in the truck that I rented. Little did I know, this on-site contact made me do my own manual labor to fix his employee's problems. This meant digging into other trucks (that I was not renting) and finding the necessary items that I was renting (dolley, blankets). Then, went to go get my truck key from the lockbox and it wasn't there. For a process that you say takes "10 minutes" I was at this location over 1 hour, had to do my own manual labor to only be receiving a pathetic what you call a "refund". I think minimum wage is more than what you offered me. I will not be using this again.

Chad H. 
Évaluation :
4

The only problem was that the location was 35 miles from my home, I had to drive there pick up the truck, pay mileage to drive back to my home, drive 35 miles to my destination, then drive another 25 miles back to the rental location. I got to pay 89 cents a mile for the inconvenience of that location plus I then had to drive 35 miles back home. My original rental was in Sparta (my home) but was called and told where to go to get the trailer. The folks at Van's where I set this up said I would be compensated for the driving, but when I picked it up there was none. Finally they knocked 10 $off the bill. Seems you need to make sure everyone is on the same page in your business. Also seemed strange that there were numerous other locations that I could have dropped off the truck without driving 30 miles to the original location.

MARK N. 
Évaluation :
2

Trailer tail lights did not work properly

KARLTON F. 
Évaluation :
5

Repeat customer of this location. Would highly recommend them to friends and family!

SHANNA C. 
Évaluation :
4

I asked for a dolly & furniture pads but none were with my truck.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUITA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J. 
Évaluation :
5

N/A No Complaints

GARY S. 
Évaluation :
1

I drove the truck a total of 7 miles. Put in 5 $of gasoline which is 1,3 gallons of gas. When I got back to turn the truck in the guy charged me an extra 7 $for gas.. How in the hell does that make sense. What is the mpg of the pickup truck? So you're telling me to go 7 miles it takes 12 $of gasoline? Ridiculous

SHAUN B. 
Évaluation :
4

The extra charges. I've gotten charged double twice. If that can be fixed the entire experience would be great!

CAROLYN K. 
Évaluation :
5

The gas tank was NOT FULL when I picked it up I put 13 miles on this truck and when I returned the truck I was penalized because the tank wasn't full from the previous customer and I was charged 33 $This is ridiculous Other than that my experience was great But I should NOT be responsible for another customers actions

Allison O. 
Évaluation :
5

I was told that I would receive a refund if I returned a day early. I did not receive the refund. I returned to this store and after checking my account was told that the returning store did not click a return box and I would need to contact 800-go-uhaul. After waiting for over 45 minutes on the phone was told there are no refunds for one way rentals.

KELLY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Enrique M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXANNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHANIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED B. 
Évaluation :
5

Nothing. Everything went smoothly and quickly. Courteous customer service. Would definitely recommend to friends.

ROGER H. 
Évaluation :
5

They were very helpful and boosted my confidence being it was my first time towing.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
1

Ensure equipment is with truck at pick up and don't send to multiple different locations looking for equipment.

Joanna H. 
Non les évaluations ont été soumises pour cet établissement.

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