Customer Reviews for Ashley's Wheel & Brake Service Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ashley's Wheel & Brake Service Inc

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Terry B.
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No improvement needed, Ashley's is great!

Ken T.
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Customer did not leave a comment.

Frank B.
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Customer did not leave a comment.

Franklin F.
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BARNEY K.
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Originally rented at a closer location and was sent there. Added a few more billable miles.

david H.
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Customer did not leave a comment.

Nataliya I.
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Customer did not leave a comment.

Eden D.
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It took awhile to get things even though I had a scheduled appointment time and checked in online, but once I was helped the gentleman was very nice and the follow-up after I returned the truck was great.

Velvet M.
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Every time I use uhaul they double charge me

Michelle T.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

Lori F.
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Customer did not leave a comment.

ANDREW S.
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None

Terry B.
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Ashley's Wheel and Brake always treats me right.

Richard C.
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Customer did not leave a comment.

Tara A.
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Customer did not leave a comment.

eddie O.
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GWEN A.
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Quit hiding the true about your fees you get one fee and end up paying another. I would look for a cheaper place.

David C.
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Customer did not leave a comment.

Margaret G.
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The difference between this location and the Verity Road location in Middletown, Ohio was like night and day. The people here were professional, courteous and welcoming. They bent over backwards to accommodate me. I will use them again and recommend others to them. Great Job Ashley's Brake and Service in Lexington, Ky. M. Gay

Terry B.
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Customer did not leave a comment.

Ogden H.
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Customer did not leave a comment.

Darryl W.
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it was not open. just dropped the trailer off.

David D.
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Customer did not leave a comment.

Stevie L.
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The location was very good but over all of uhaul giving me the run around about a trailer had to go to two different locations to get one

Cynthia S.
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Customer did not leave a comment.

Brittany F.
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Customer did not leave a comment.

Terry B.
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These guys are great!

marvin T.
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Customer did not leave a comment.

SYMON A.
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Nothing to be improved. It was a pleasant experience

Kali W.
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Ashleys customer service was AMAZING! They were prompt and kind , they were willing to help and always answered the phone. Sadly my UHaul had a hole in the roof and my couch was ruined during our move. The RepWest customer service has been less than sub-par. In the course of dealing with them I have been on hold for a total of over 3 hours. Every time I call it's at least a 20 minute wait. I am hoping that this matter will be resolved quickly and easily, but so far the outlook is not good.

Miranda P.
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They left the wrong key in the lock box.

Megan S.
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I was really unsure the pick up rental would work after hours. Some pre-guidance of process and approximate timing to process would have been assuring.

Brad P.
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Customer did not leave a comment.

GARY G.
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Customer did not leave a comment.

Charles K.
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Tammy B.
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The gentleman handling my transaction was very nice, accommodating and friendly. He made things very easy and noncomplicated. I truly appreciate this kind of service. ??????????

RICHARD S.
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Nothing, everything was outstanding

Terry B.
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Customer did not leave a comment.

Solomon V.
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Ashley's Wheel & Brake Service is a great bunch of folks and in a super-convenient location. They are always very accommodating and knowledgable. I would highly recommend Ashley's for U-Haul rental, as well as for auto service.

allen M.
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Excellent staff Excellent service

Ellen W.
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You can let people know sooner where the pickup location will actually be. I went to the preferred location because I was not alerted of a change in location. The original place, located on new circle rd in Lexington, was horrible. Managers were rude and unhelpful. Will never use that location again. Ashley’s Wheel and Brake was great.

Keith R.
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I've rented from most uhaul locations in the area -- and these guys are absolutely the best!!

Chris H.
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Customer did not leave a comment.

Gerald C.
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People there really nice fast freindly

Pedro L.
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Customer did not leave a comment.

Christina C.
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Shannon R.
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Customer did not leave a comment.

Dawn E.
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Very helpful and kind staff. In and out very quick!

Terry B.
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Customer did not leave a comment.

HENRY L.
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Customer did not leave a comment.

Eric W.
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No complaints, everything went smoothly!

Jason L.
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Customer did not leave a comment.

Neil K.
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Customer did not leave a comment.

Timothy C.
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Dan at Ashley's Wheel & Brake Service was extremely helpful with my pick up and explained everything. Would highly recommend using this location.

Kate O.
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The location was not the problem. U-hauls customer service was a nightmare. I have never had such a bad experience. I was on hold for over 30 minutes and then they kept routing me to different people. We went to pick up the truck at 8:15 and were not able to get the keys from the lock box until after 9. The whole day was set back.

Chuck H.
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Customer did not leave a comment.

Connor B.
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There were cockroaches in the truck from the previous user and now I have an issue with them in my house. Although they refunded me $60, the exterminator cost me $160.

patsy B.
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Customer did not leave a comment.

Roger H.
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I cant think of anything to improve. This is the second time I have rented from this location and I have recommended them and have had others speak highly of past experiences.

John W.
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I was given the wrong size car dolly and it messed up the underskirt bumper on the front of the car and it wouldn't fit on there. So now I have to pay for the damage to the car and I had to pay for my car to be put on a rollback and hauled to Lexington after I drove the car dolly 1 hour and a half it was all for nothing. I rented the car dolly for 24 hours and I had it back to the shop within 5 hours and I received no reimbursement at all. I would really like to hear back about this matter.

CHAD M.
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Thanks for A smooth mive

ryan C.
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This is more for Uhaul as a company rather than the location I picked up from. First of all, the price was outrageous. If I didnt absolutely need to move my stuff, I would've waited and paid a high end moving company to do it to save time and money. Secondly, I believe I was given an in-town vehicle, as it didn't have cruise control and capped off at 75 mph. Some of the states I drove through had 80 mph speed limits - so you can imagine how frustrating it is to not even be able to keep up with traffic - especially on a 30 HOUR DRIVE! Another awesome thing was that I had to haggle back and forth with different entities over getting a military discount. Neither the agent on the phone nor the one at the location wanted to give the military rate and both pointed at each other as the responsible party. Then it was explained to me that I could have gotten a better rate if I had come to the location prior to contacting uhaul corporate to reserve a truck - which by the way was listed as the local uhaul dealership so I thought I had contacted the pickup location according to their listing. Uhaul needs to overhaul their customer service. This was absolutely one of the worst transactions I've ever had to deal with and I would by no means rent from them again unless it was the only option. I doubt anyone from uhaul will even reach out to me over this, but hopefully I can help someone make an informed decision.

Terry B.
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Customer did not leave a comment.

sue R.
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Customer did not leave a comment.

teresa L.
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Joshua M.
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Sandra E.
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Great Customer Service. Everything was good, no complaints ?? !!!

Teresa L.
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Much better experience.

jaaron D.
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Customer did not leave a comment.

David N.
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GREAT attitude and sense of humor!

Scott B.
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Customer did not leave a comment.

Michele M.
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I absolutely love this U-Haul location! Dan is extremely accommodating and professional. The equipment is clean and well maintained. I will definitely use this location again. l also recommend this location to anyone looking to rent a U-Haul.

Briana K.
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Customer did not leave a comment.

Lisa F.
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Customer did not leave a comment.

jeffrey L.
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Too difficult at check in. Photo uploads are a hassle. Return photos a hassle.

Mark S.
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Customer did not leave a comment.

wagner P.
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Easy to return.

Thomas P.
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Customer did not leave a comment.

Diane M.
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Was there for 5 minutes. Did not really deal with anyone.

Stanton B.
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The customer service was incredible. The gentleman that assisted me was very helpful in resolving a couple of questions/issues.

Eugene D.
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The truck had a rough idle. Fuel economy was beliw 10 miles per gallon.

Adam Y.
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Customer did not leave a comment.

Chris M.
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Extreamly slow check in as the uhaul software was all messed up

Robert R.
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Not location specific: CLEARLY COMMUNICATE THAT IF THE TRUCK ISN'T PICKED UP AT THE RESERVED TIME, THE RESERVATION WILL BE CANCELLED..I thought it was like a hotel since I'd given a credit card to reserve the truck..Stuff came up and I didn't know I needed to change the reservation..so there was no truck when I showed up and the New Circle Rd location. Had to redo on the fly. NOT GOOD. Specific to Ashley's: Google maps and Ashley's site shows them closed on Saterday...I had to call Uhaul central to verify they were open. Ian at the desk at Ashley's was terrific.

JOSEPH L.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

James R.
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Nothing different great service

Linda C.
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Customer did not leave a comment.

david W.
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Customer did not leave a comment.

Joseph S.
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Dropped off after hours. I appreciate the large spacious lot to maneuver my trailer. Went well!

david H.
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I reserved a furniture dolly that I did not get when picking up truck. Crucial to moving.

Michelle F.
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Customer did not leave a comment.

Mike R.
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Check in process was really slow--having to re-enter all of my info after I already spent a ton of time online entering it when I did the reservation in the first place.

Evelyn S.
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Customer did not leave a comment.

Leonard D.
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Please update my email to lmojobod@yahoo.com.

jeff H.
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Friendly, courteous and clean Rental Vehicles what more could a person ask for.

Steven S.
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Customer did not leave a comment.

Donna C.
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The folks at Ashley’s were wonderful! From the reservation (Ian was so nice & helpful) to pick-up (sorry I can’t remember the gentleman’s name) customer service was great! Highly recommend!

Greg M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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