Fix the app or get customer service trained! Took 2 hours, 3 calls, 7 people to finally find someone who did not hang up or disconnect and actually helped. Flew to location and took Uber. Unmanned location. Told to use app, that was not working, tried on 2 phones, told to use website, tried on 2 phones and 2 different browsers on each phone. Told only option was app. 2 hours of calls with the first group of customer service people being of no help and not caring that we could not get the truck meaning we would have to fly back and rent from somebody else and file suit against U-Haul for all our costs. For a company trying to use technology is it too much to ask that you do a video call if the app does not work to see the license see the person matches the license and get them access to the vehicle. Will never waste my time with U-Haul again even if they were to pay me to put up with their pathetic useless customer service.
Mark A
Ashley Wheel And Brakes
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lexington, KY 40507
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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I swept out the back of mine for the next customer, but I couldn't put anything in mine until I cleaned the back out first. Everything else was amazing, even the gentleman that rented it to us! The return was a bit wonky, I didn't bring my phone when I dropped it off and 8 couldn't get the app to download, so I couldn't do a return, and it says there is a $20 convenience fee, so I left a message at 3 am, trying to avoid that extra charge.
ASHLEE VGentleman who assisted with truck reservation was excellent. Very helpful with everything.
JOSEPH HIt was OK.....
GARY HEasy drop off. Good location plenty of parking.
Jeremy B