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Brian W
Customer Reviews for Assistive Automotive Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We had some unforeseen problems arise during move totally unrelated to the U-Haul but it caused delays and a bit of panic by extending the time it took to complete the move. Luckily we found Assistave Automotive Center to be extremely helpful, accommodating and assistive with our moving problems and U-Haul rental. I would definitely recommend them to others. Give them thumbs up
mike cAll good
OLEH TThe van had an odor to it that was difficult to identify. No amount of Lysol would make it go away
NEAL FThe van was ready to go and was clean and it was a smooth experience both picking up and dropping off.
Jordan GThe customer service here was some of the best we've received throughout many years of renting moving trucks. Renee was so helpful, they assisted us with a reschedule due to severe weather, and my favorite thing is that they took care of all the check out/check in with a real human being, so we didn't have to use the annoying online/app check out process. We will DEFINITELY rent from this location again. Merci.
Jennifer mEnsure the location has available equipment needed (hitch for towing) trailers rather than being told have to supply it yourself. Even though renting from a car dealership that rents U haul vehicles, they supply the tow hitch rather than you having to request one from a different location than where you are renting from. Otherwise the experience was good.
james sThe lady who help with the Reservation she were very nice and very well helpful Thank You GUYS FOR EVERYTHING
SANDRA NDolly ordered was not available.
Julianne PThere seems to be a common factor in the uhaul dealers in Durham where the vehicles are filthy, beat up and never full on fuel. Luckily I will not be using another one for at least a year. To be clear, I am not complaining about the person on site who helped me. She was very pleasant and personable. I will be sure to visit the locations prior next time. I believe that this dealer should definitely reach out to uhaul to correct the app settings and contact information. It was communicated that the problem was not new though. The hours for pickup ranged from midnight to 8:30AM!!! The location does not open until 9:00AM and the phone number associated with this location is no longer in service. I also had to call the "800" number to find the place because the location address is across the very complicated intersection near the dealer. In short, I do believe that the lack of professionalism and pride in work is lacking across the whole city. With that said, it would not be difficult to achieve a better level of service in an area where the bar has never been lower.
Sharelle UFast and friendly service
Kimberly MThe lady was very kind and helpful!
Joel EMy whole experience was good ! Thank you
Debbie MGreat experience at this location!
Ericka GWe received exceptional services from beginning to end!
corey tThere needs to be better communication between this location and corporate for after hours pickups because I've had two issues with it now
Regina RThanks,enjoyed beyond expections .
Festo MNo problems, easy pickup and drop, will do another from this location. Personnel amical
James PI always choose this location if I can, they're always very friendly and efficient. The vans and trucks are always clean.
Regina RThe app never works. Please improve and fix it. The guy working at the place was super though
Todd EThe gentleman at this location was very rude!. I rented a van and was charged. 59 a mile my understanding was the price was. 29 per Mile. When arrived to pickup the van I was attending a virtual funeral. There was no other customers present at the time. The gentleman screamed at about being on my phone. Not only was I attending a funeral, but I was there to rent the van to clean out my brother's apartment who had also passed. He was very unpleasant and unprofessional. I would never recommend anyone to do business at this location!!!
TERERNCE KI thought the site was convenient and the van I rented was well-maintained. The people who helped me were very quick and helpful to interact with, too, which I think is important. I highly recommend their services!
Edward BThanks for your help! Person in office was very friendly and helpful.
Gina TFriendly Efficient very clean equipment. Mr. Parker
COY PThe Guy at place was very helpful with guidance and answered all my questions and ended up being awesome. I would refer anyone of my friends to your location. Nice people and place to do business with. Thank y'all for everything..
Jessica KI was over charged .. contract wasn't fully explained and agent did not practice full disclosure.
Samuel ONothing it was to my approval thanks for asking.
Beatrice jMake the lockbox work properly. Provide the equipment I rented (a dolly) and not the equipment I didn't (furniture pads). Be very clear that you need to have an extra contact available, instead of hiding it at the bottom of the email. Every step of this process was so much harder than it needed to be!
Jenna CVehicle was ready and service was great. Thanks.
Viola PEverything is always awesome. !!
ANTOINETTE GTire pressure should have been checked to avoid having to use Roadside Assistance to replace a tire. Roadside Assistance personnel were great and determined a screw in the tire. Nice communication from Roadside Assistance. We did not receive an email prior to check-in b/c email address was incorrect. Billing information was confusing.
don oSuper quick and easy
Nathaniel BVery good custonercservice... helpful and attentive.
abboud kThe woman who helped me (I regret not getting her name) was absolutely wonderful! I am grateful for her kindness.
Sara WMy experience was very pleasant and professional. I have no comments to add for improvement.
deborah rTHIS LOCATION DIDN'T HAVE PADS. BETTER TO CHECK FIRST
Karl BThey didn't have many vehicles, but had it when I needed it.
tommy hNice and efficient process!
brent sWhen making my reservation, I was not fully apprised of the charges. I did not know there would be a $5 Environmental Fee, and I was also not told there would be a charge of 16 % tax. Everything at the location was great; speedy, friendly service!
david fI am extremely upset with the location of my pick-up. I specifically requested a location because it was the closest to my old apartment and the new apartment as well (only 2 miles from each other). The estimated price including milage was supposed to be around $40. The day before I was supposed to pick it up I got an email saying pick-up was at a different location and I didn't even have time to call to see what happened. This place was so far away that it doubled the amount that I had to pay, and I will not be using u-haul again.
annie dBoth windshield blades are just hanging . They need to be replaced ASAP.
MATTHEW SExceptional service and cleanliness! I would recommend this location in a heartbeat! Interesting enough I rented a unit from Tn two -three months ago and had no where near the pleasant experience as I had today! Please if possible CLONE this service center...actually expand it so others can have the same opportunity. If you have rented somewhere else like I did and come to this specific location you can judge for yourself. You guys ROCK!!!!
Ralph TPlease make sure clients know the truck does not come with a ramp.
Gina GComputer system was down when I arrived, but fortunately the employee was able to complete my transaction using a Smartphone App. She said the system had been down for awhile, so they just need better Technical Support. She did a great job still getting me taken care of though. My overall experience was very satisfactory because of her.
Ray LThe folks were really nice and everything was great! Customer service was excellent!
Phoebe BBusiness was closed, however the drop box for the truck key was in plain view. Had difficulties with the self return app. Overall was pleased.
Victor JThe owner was 15 minutes late opening the store and did not apologize. Renee, who coordinated my appointment logistics and checked me in and out was fantastic! She was kind and very helpful. I was disappointed by the leadership from the owner but otherwise the experience was positive!
Muriel SThis particular location is actually moving; while it is no longer convenient to me in their new location I was happy with the friendliness of the staff and how easy it was to complete my business.
Michael JSuper helpful. My order got moved but I was kept in the loop and informed.
Karen H