Customer Reviews for Athens Barn Center
(Concessionnaire U-Haul dans le voisinage)

697 évaluations

613 Congress Pkwy N   Athens, TN 37303

(423) 746-1220

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(423) 746-1220

613 Congress Pkwy N
Athens, TN 37303

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

john S. 
Évaluation :
4

Get customer response after review of equipment but before initiating use.

Mark C. 
Évaluation :
5

The guy who helped me was the best!! Customer for life

Noah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

Staff was personable, but I had to sweep out the truck and it had some issues.

Geoffrey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry H. 
Évaluation :
5

Best customer service as always

Serv P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Customer service is always exceptionally good at this location

Serv P. 
Évaluation :
5

The guy who helped me out was professional and helpful... I was given a nice truck that was well kept for my rental. Thanks everyone at Athens Barn Center for a great rental...

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve W. 
Évaluation :
4

U haul never gave me my deposit back! Basically, they just flat out stole $100!

AaronBrandi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla G. 
Évaluation :
1

One of the other employees called Steve at this location was a jerk. When we got there to pick up the truck he was helping us check out complaining about Uhaul saying how much he hated it and kept messing things up on the computer and blaming it on Uhaul. Me my husband and my son were in his office the whole time we were checking out for the truck and he didn't tell any of us about the level of gas that was supposed to be in it when it was returned. The last 2 times I rented from Uhaul I was told the gas had to be a 1/4 tank. I brought it back with a half tank thinking I was good cuz no one said anything to me about it being otherwise. He called me over and told me it was at a half a tank and it was gonna add alot more to my bill and I said "what do you mean? I thought it just had to be at 1/4 tank." He said "yeah it does. It's only at a half." I said "a half is more than 1/4?" And he said "no its not! A half is a half and a quarter is a quarter." Very rude acting like I was stupid and I said "no. A quarter is a half of a half." He said "no its not." I said "are you talking about 3/4s?" He said "yeah. That's what I said." I was very busy that day and my rental was already up and I didn't want to get charged for another day and I had to go home and unpack my house so I just said "just charge it to me it's fine. If I'd have known..." And he cut me off to yell at me that "oh I told you. I tell everyone. You were sitting right in my office and I told you. There's no way you didn't know." My husband was sitting in the car. Couldn't hear the conversation I walked over to the car and said "baby when we were here to get the truck yesterday did they say anything about how much gas had to be in it when we brought it back?" He said "no. actually I was wondering about that. Did it have enough in it?" The man asked did I need a receipt, I said yes so I went inside and the woman at the desk said "Steve, why is there a gas charge on this bill?" He said "Cuz it wasn't where it shoulda been. The lady said "did you tell her about it?" He said "yes." But the whole conversation just led me to believe that it wasn't the first time this whole thing had happened. The man was very rude. Yelled at me several times and was just not anyone that should be in any kind of customer service. Especially saying how much he hated Uhaul and acting super annoyed to have to do anything the whole time he was checking us out.

Mary B. 
Évaluation :
5

Same as above.

Tristen L. 
Évaluation :
5

Very quick drop off. Excellent location. Friendly owner.

William F. 
Évaluation :
1

I was given a broken down dirty truck to make a long story short. I had to travel 30-35 minutes down the road to another dealer to swap out all of my furniture to a new truck. The manager on duty made us clean the filthy truck he was giving us as a replacement and took over an hour and a half to get us taken care of because he didn't know how to run his system. SUCH POOR SERVICE!

FOWLER'S HOME F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RON H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JACOB C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
5

Excellent overall experience. Good equipment and very helpful

JASON M. 
Évaluation :
5

Very well-maintained office. Personnel very friendly and professional

WILLIAM H. 
Évaluation :
5

Nothing! Excellent service

Serv P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN S. 
Évaluation :
5

I am and have been completely satisfied and happy with the services I've received from here. Great people with great attitudes and they always make it the easiest part of the moving transition. Thank you guys for all your help.

MISTY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Everything was perfect nothing to improve on.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Friendly environment very helpful well managed

CHARLES A. 
Évaluation :
5

Rented an appliance hand truck for some heavy articles. Was rented during a holiday. Tried returning it twice but they were closed. Returned item the following day and they adjusted the return date so I didn't have to pay for the times they were closed. Thank you for your professionalism.

TERRY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VOYD N. 
Évaluation :
5

Great service

Serv P. 
Évaluation :
5

Always reliable and excellent. Have used 7 times and never disappointed.

MARK C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Kelsey was very helpful. And she printed the receipts for me

CURTIS ALAN S. 
Évaluation :
4

Helpful staff in disconnecting and parking the trailer.

SAMUEL S. 
Évaluation :
5

We have dropped 3 trucks off at this location over the past 4-5 weeks (26ft, 20ft & 15ft) and have yet to see anybody here. Most likely just the timing of our arrival vs. business operating hours.

Johannes N. 
Évaluation :
5

Excellent service as always

DAKOTA H. 
Évaluation :
4

They could have showed us a few things and we had to replace a fuse. Windshield wipers quit working.

WILLIAM G. 
Évaluation :
1

Never received promised call from u-haul rep.! DO NOT appreciate small charge for additional mileage when our reserved truck wasn't available..we had to drive to another u-haul center which delayed our plans but that's ok?! ( Huntsville, AL ). Add to this a " I only work here attitude " and we can't truthfully say it was a good experience!

Shane W. 
Évaluation :
5

Very professional and efficient

EDMUND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD J. 
Évaluation :
5

Arranging this involved many steps and adjustments on my part and Kelsey did a fantastic job of assuring my best experience in truck type, amount of time needed and one way drop off location. The mid-size truck with the ramp was absolutely perfect!

JAMES M. 
Évaluation :
5

Kelsie and Steve are always professional friendly and patient. Look forward to our visit...

STEVEN A. 
Évaluation :
5

There was an error in the amount of gas in the truck and they quickly corrected it. Staff was extremely helpful and friendly!

JOSEPH B. 
Évaluation :
3

Make sure the interior is cleaned and doesn't smell. There was a pill in the cup holder and garbage under the seats. Uhaul in general is falling behind the buck when it comes to rentals. The location I rented from was fine, no issue there with service. Pretty straight forward, cut and dry. However, it wasn't anything special

ANDREW P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johannes N. 
Évaluation :
5

District manager was there. Very pleasant and listened to my suggestions. It would be nice if upon returning a U-Haul truck a few days early that there was a rental credit or a gift card to a local restaurant or something to say thank you because U-Haul can rent the truck out a few days earlier than expected and make some money.

LISA C. 
Évaluation :
4

open 7 days a week for more secure return of rented equipment

TRUETT B. 
Évaluation :
5

Nothimg

CAROLINE A. 
Évaluation :
5

Made reservation @6am picked up truck @ 10am when they opened. SERVICE Couldn't have been any better. Truck was great no issues. all around EXCELLENT.

MARK F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN W. 
Évaluation :
5

Nothing. Excellent service.

NATALIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith A R. 
Évaluation :
4

Sanitize the cabin of the truck. Also, put ties in the back of truck to secure what is being transported, so contents don't slide. Checkin process and checkout process was very efficient! I liked how that could be done online. I also liked the updates U-Haul sent to my email and phone. Overall I was satisfied with my first time rental experience with U-Haul and will use again!

Karen G. 
Évaluation :
3

Again that was the first place I was supposed to pick up the equipment. Had to go to another Location.

Jesse G. 
Évaluation :
5

Outstanding experience! My “go-to” place for any Uhaul equipment!

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
5

This was 2nd time using Uhaul and 1st time using this location. Very good customer service.

ADAM R. 
Évaluation :
5

Nothing. But need new people who are moving helpers. Ours supposedly were professional. They weren't, 1st they were an hour late. Then they were told to load a 6x12 trailer. Explained how I wanted it loaded. They ignored my wishes and didn't stay for the 2hours because of bugs in a storage shed. Worked 75 minutes made us pay them directly for 2 hours. Uhaul also charges us for the loaders. Called Moving Help 3 days phone times out and hangs up. Call me at 505 907 5671.

Ira B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

for the price i paid you think you would wash your trucks and not rent one that looks like it had two months of dust on truck.

VAUGHN M. 
Évaluation :
5

Kelsie and Steve do a great job. Easy to work with and very thorough. A delight to work with...

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Overall…. Outstanding!! Great place to do business with!

RAYMOND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COTY R. 
Évaluation :
5

Outstanding service!

RAYMOND L. 
Évaluation :
5

Great service

PATRICIA O. 
Évaluation :
5

Very Friendly customer service!

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORALIE B. 
Évaluation :
1

We rented a Uhaul on Friday the 27th and returned it and the keys that night before closing time to “Kelsey”. On following Tuesday we get a call from a man who asked if we still had the Uhaul. We informed him it was returned the same day. (Friday) No one could see it in the parking lot? Or ask anyone else in the office about it first before calling? Later that day we see a charge from “TCarroll” saying we didn't put the gas at 3/4 tank and was at the halfway mark when we had actually filled the tank to where it was suppose to be when we got it. When we called them to take care of the problem we were told “it is what it is” and “we should have taken pictures”! They would not take off the gas charge. Very poor business ethics!

Jason M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
2

Truck should have been out of service. Totally out of alignment an goes down the road at a 45° angle speedometer off and all outlets didn't work.

CLIFTON F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick S. 
Évaluation :
4

I was charged for 3 days when I only had it for less than 24 hours for the truck and the trailer

Randall S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
5

closed when I got there, called the number on the business. Told me to leave the trailer and he would take care of the return. Merci

TERRY E. 
Évaluation :
5

Everyone was extremely helpful, I would give them 5* rating. Staff was very helpful, and friendly! I will use them again, IF I ever move...lol

DONNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COTY R. 
Non les évaluations ont été soumises pour cet établissement.

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