We had one problem after another with UHaul. It began with scheduling whereby nobody could tell us whether trucks would be available or where we could pick them up until 48 hours before. Then, 48 hours before I called to find out where I would be picking up trucks, and I was told that trucks were not available. Finally, after calling some local places, we found two trucks. I confirmed that I could pick them up on Saturday at 8am. However, when I arrived Saturday morning, the trucks had not been "set up for sharing," and the business was not open. So, even though I had arranged for family and friends to help us, we had no options. We had to reschedule for the following day whereby we had to drive an hour to pick up the trucks and then an hour back before we even began loading. When we signed out the trucks, we had questions about pricing which the clerk was unable to answer. He asked where we wanted to drop off the trucks and we picked the location on his computer screen that was closest to our move, yet we later discovered that the location was incorrect on the screen. We tried to return the trucks to the closer location, but because it was 5:30, nothing was open. We ended up having to drive further away to return both trucks. We tried to use the online page and the app to "return" the trucks but it wasn't able to use the geo tracking to confirm that we were at the appropriate drop off location. Meanwhile, anytime I had questions, I went in circles being transferred to various people. On the following day, a UHaul employee called me to discuss the bill, and when I asked the question regarding the pricing of the trucks, "Larissa" was incredibly unhelpful and rude, telling me that I was yelling while she shouted in my ear. She ended up hanging up on me when I asked to speak to someone else. Overall, my experience was absolutely abysmal. The fact that I dealt with central scheduling who couldn't do anything physical and then the local people who didn't understand the computer applications made this whole process very difficult. Will NOT recommmend or use again.
Katherine Myatt
Customer Reviews for Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was great! Thanks!
jennifer bryanPut snow tires on your trucks and snow chains in them for when needed
norman mccrayThe service called and made an offer to bring a trailer to the location we were going so we planned the items for it and then at the last minute they said they gave it to someone else...we had to our time to move things back in. I felt this was a bait and switch that your company doesn't usually do. Is there compensation for our time?
Scot BroderickThe box part of the truck was absolutely filthy. It was so dirty that my belongings got dirty putting them in there. It was unfortunate that I had packed all of my cleaning supplies because this truck should have never been given to a customer in this condition. Even the cab part of the truck smelled so bad that we bought car freshener trees from the gas station. Not good!
Marcus PeeplesPeople were friendly and nice even though we arrived late to pick the truck, easy to checkout.
Vinay KrishnappaIt's winter , you know you are renting a vehicle out , clean the snow off , make sure the inside is clean from the last rental , clean the windshield, check for damage and explain all previous damage so the customer knows that you know what was damaged before the vehicle leaves the lot. Check all the fluids and make sure the gas tank is fairly full which ours was ! Merci
Thomas GillottExtremely understanding about not returning the rental on time due to heavy snowfall. Was more than happy to help and gave us more than enough time to return the rental.
Anthony KeastExcellent service as is. Thank you
Larry KriffEnsure radio is not at full volume when rented out anew...
Sean Bahner-GuhinThe woman who helped me was amazing. I showed up and realized the truck I had reserved was too small. She was able to switch it out for a bigger one, tell us that the rental could be fore 24 hours and not just the eight the store was open and even managed to find a deal that got us the dolly and moving pads for less than we had anticipated. She was friendly, helpful and extremely patient when I had to call in my brother to come drive the larger truck. I wish I knew her name so I could praise her personally. I checked NA for the cleanliness because she wasn't expecting to have that truck go out that day. Even so, it was fine. Just a little dirt on the floor from feet in and out on it's last trip. Will absolutely recommend them.
Damist LavoieMy reservation and my pick up, to my return of the truck was great.!! All 3 employees were friendly and quick to wait on me... The price was also great.. I had an in-town , move across town and the truck was the perfect size for my son's propertty. Tammy and her employees should be thanked for their service...
cynthia nadeauNa
Stan StricklandI love patronizing this store and the fact that they now have U-Haul gives me one more reason to go there!!!! The people are helpful and friendly. They go above and beyond what is expected.
Leigh KennedyThere was a toothpick and small trash in the center cup holder, which I didn't see until after I took my phone out of it. Everything else was great, that was just gross, an easy thing to overlook given the angle. A previous renter's paperwork was also still stashed in the visor.
Susan JackstadtThe salesman who helped us on Sunday was very friendly and helpful 🤓
Stephanie StormsI think that Sean from Aubauchons Hardware is a great employee and has great customer service
Cassidy TyrellIt's a hardware store. The gentleman was well taught on the process of renting a uhaul. It's just a limited number of vehicles that are there.
Karen SharpeNothing bad to say. Great location as always
Keith BishopThe drop off was fine, but again the app sucked and it told me to return my key to a non-existent drop box.
Nicholas Hunt-BullThe staff at this location are always professional and friendly. In the Plattsburgh area, i wouldn't go to any other pickup location. They should be commended for their outstanding service.
Lois ReomeStop making us drive 30-40 miles there and back to get a truck. We keep having to pay extra 60-70 miles because you never have a truck available in my area. Merci
MICHAELL WATTSConvenient and the associate who took the key was friendly and nice.
George WeidnerMy reservation was given away because I was late picking it up. Someone should have called me before giving my truck away. A reservation means the the item is reserved, doesn't it?
SUSANJ BRINSONBe careful booking online. Chose a 10' truck online, but I didn't notice until after check out that it changed my request to a15' truck. Cost us an extra $10/day.
michael garveyfilling fuel back to return level is very difficult to get close to where it was If tank is always full and can easily be returned full thanks
paul zurloIt wasn't clear to me when dropping off keys after hours if I was supposed to leave the contract as well. Otherwise, truck worked which is what I needed.
Marshall BialasThe people helping us in the store were very kind, helpful, and professional. There did end up being a little bit of garbage left in the back of the truck from prior movers. The biggest problem I had was ordering through the website and I was expecting to be able to pick up the truck by mobile pick up the night before, to find out almost 2 hours later trying to figure out how to do mobile pickup, that location doesn't have mobile pick up available. Thankfully, the woman on the phone helped us cancel that reservation and schedule for an in store pickup the next morning. Maybe listing the locations as no mobile pick up available would be extremely helpful.
TINA HUGGINSThis location was great. We were able to drop the u-haul off and return the key and the whole process only took us less than 5 minutes.
Brian ElliottNone at this time. Location is always friendly and helpful.
WILLIAMAARON MORROWExcellent customer service
Jennifer WilsonThis location was very helpful. The truck/rental was not suitable for the winter roads in Upstate New York and they were very kind to work with us upon returning the rental to see if they could help in any way. The equipment was not well maintained because it needs better tires for the weather up here.
Serenity Hoeferwould be helpful to have the expected milage pointed out on the contract at time of rental pickup.
Larry LapenseeWe had made reservations for a 26' truck at another location (Trim-a-lawn) for Friday 11/11. That location (Trim-a-lawn) decided to be closed on that day, making it impossible to meet the requested rental; they were also never open when I stopped in to inquire about the rental. Very poor customer service at Trim-a-lawn. On the other hand, Aubuchon Hardware was very friendly, very helpful customer service, good hours, all around very good!
Jose de OndarzaI have been over charged by aubachon hardware. They say I drove almost 300 miles. IMPOSSIBLE. Hardly drove. Some days truck sat in driveway. If I drove 100 miles total...that would be a high quote. I'm not paying for all those miles.
Diane RufinThe clerks were not able to process a two store pickup (truck at one and tow dolly at another) without several lengthy phone calls. I had already gotten a contract for both units from a third dealer in Plattsburgh but was notified it had to change non ability to contact third dealer to verify equipment availability.
MIKE PERRYThe staff were awesome. Wish I could rent from them every time!!!
WILLIAM TROMBLEYThe people were friendly and knowledgeable. Turn in of truck was a breeze....
Michael DickVery fast dropoff. Friendly, helpful staff.
Doug JohnsonDrop off was very easy. Would recommend highly.
Michael Miller