This particular truck is in dire need of service. The heat did not function until 30 minutes before returning the truck, and it was freezing temperatures outside. The radio did not work at all. The dash displayed a warning the moment the truck was turned on that said "service stabilitrack", and the tires felt like they had very little tread. As the road conditions were sloppy due to snow, driving was slow, but the vehicle struggled to maintain grip (tires should be inspected for tread). The location has a great staff, but this truck deserves attention.
J R
Aubuchon Hardware #120
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Plattsburgh, NY 12901
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- 4,5 - Cote moyenne des clients
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I was disappointed that the van was not filled with gas (hard to put back to the same level it is at when it is not full). Also the tires had not been checked as two of them were very low (one at 51 psi the other at 43 psi) It would seem that all these things should be checked prior to the vehicle going out. I am glad that I was not going far as I was worried about the tires because even after I filled them, one of the sensors still said it was at 40 psi. There was also an additional charge on my bill, but when I went back in to the store it was corrected. I have not rented a U-Haul from this location before, and will give it one more try because I like the store and the people there. I think this may have been a fluke, but will have to rent again to be sure it isnt.
MICHAEL AGood people!
MICHAEL BGood
ROMELL LThe customer service provided by this employee was exceptional. He was friendly, courteous and so accommodating. What an asset he is to this business.
Sherry F