This location was about 20 minutes out of the way from the location I originally booked at. So it was a bit inconvenient but I was compensated with extra miles to make up for it. There were no public restroom facilities and I had just traveled over 2 hours so that would have been welcome before we set out with the truck. But other than that, the process was smooth, the employees were efficient and welcoming and explained everything very well. The vehicle was clean and in good condition. I would happily use their services again.
SANDRA GRAVES
Customer Reviews for Aubuchon Hardware 189
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent service Provided by all employees at the Center Ossipee location
craig puzzoValarie was awesome!
keith farnsworthDisappointed after renting several times for this move. I tried calling in and set up a call back from management but no phone call. Felt I deserved a credit as your location promised us a truck at Tamworth. nH location at Motorsports on Ossipee Lake Road and they never checked in the truck and we had no truck to use that morning causing twice the work as we had to rent a van from Auberchon Hardware
Edmund SylvesterOutstanding service. All went smooth and the return was easy!.
Richard Hillmani was originally scheduled to pick u at different location; however, the person who rented before me did not return the truck. i was able to get on my phone and reserve this and then drive 15 miles to get it quickly, so it worked out fine in the end. it wasn't ideal that i had to make this last minute and longer trek to get a uhaul, trip but the issue was with the customer before me, not with u haul.
Jacqueline baileyKyra was great,knowledgeable and very helpful
FRED SAWYERFriendly, helpful and easy!
Jill BockmannThe rep was not friendly or engaging. I would say a bit hostile.
Gregg MarstonPick up/Drop off was lengthy due to computer problems.
Cheri MunnVery easy to communicate with staff
Helen MoodyActually. Not happy that I was charged for 76 miles when I only drove 22. Will be calling to rectify this.
Jennifer SheaAll good!!!
terry bryantNot so much BS to just to rent this equipment
William WithamThe location in osipee nh deserves a 12/10 the manager went above and beyond I dearly owe her. Merci.
clyde kingI rented a 5 x 8 trailer and although it was in drivable condition, it was definitely an older trailer and very beat up.
Kathy OlsonDropped off with a gentleman named Mike.
Laurel ChisholmThe right front tire was low so they promptly took it out of service.
JOHN CARTERThe U-Haul trailer was not correctly installed on our trailer hitch and detached from our vehicle while we were driving. There were no usable D-rings or places to attach straps to hold the contents of the trailer.
Jay SeatonEverything was above excellent in service, cleanliness, and price.
Robert LibbyPerfect service
Frank TemplinRien
Glenn TowleSlow checkout at pickup. Personnel unfamiliar with software. Drop off was seamless and practically instantaneous.
Frank HenryVery helpful and knowledgeable
kathleen BradyThe customer service was great I had a hard time backing trailer in. She came out and moved it for me.
Stephen GreeneYou did great!
Peter VanechanosGreat customer service!
Kenneth McKeeNice truck but to much air noise. Glad that I was driving it to Florida. Good people at the rental agency,
JIM SHUFFI have used U Haul many times. They have always been been friendly and helpful to anything we needed. I believe there isn't anything they will not do to accommodate a customer. They have all tools to take care of your needs.‼️
VICTOR WHEELERGreat group at this location, very friendly and helpful. Dan
Dan PendexterI was taken care of quickly. I believe the gentleman I dealt with was named Mike. Friendly and efficient.
James MonacoThey were very thorough and pointed out an option to save some money. While I didn't use the option I appreciated the option. Got me in and out nice and quick.
Anthony McEnroeEasy phone reservation. Phone staff was very nice. When at the store, staff was extremely knowledgeable and helpful. Easy pickup and return. Easiest rental ever!
tom duboisWhen someone who rents a U-Haul asks to extend there rental, don't rent to another person!
Amanda SwanAlso very courteous folks.
DONALD FrechetteVery Happy!!!
SCOTT AYOTTEVery courteous and helpful, would recommend them. Best experience ever!
Nicholas DetorioEverything was great.
WILLIAM STENMONNo improvement needed. Quick and very accommodating.
Tom KeeganUhaul had a glitch in their system. I booked and received confirmations for this location. We arrived at this location and our reservation was not in the system. We then got a call from another Uhaul location further away asking us when we would be picking up the trailer. Luckily our friends at Aubuchon were able to provide us with what we originally booked.
PAUL POIRIERGreat location, easy drop off, very helpful people, thank you!
James BarbourThe guy who helped me was "great customer service" oriented. The one person who understood my frustrations over the experience of this move and didn't try to justify the changes to my original reservation or treat me like uhaul did me a "favor"
joseph bennettI was shocked at the price $3,550. I was expecting to pay around $2 500 to drive to Florida. We returned the truck 2 days early and drove less miles than the quote and I was hoping to get a small refund. I was curious we rented a bigger truck that she drove to Iowa back in Sept and we paid $1 800 then.
debra brownWasn't clean and I was overcharged
jeremy barnettBe more up front about the final cost.
brian subletteIt was an excellent experience. Eric really knew his stuff and was even helping me with the challenges I had at drop off location. I paid for two days rental and two days insurance at pickup. Was told to drop off after hours the next day and there would be directions at return bin, as to how to return online so I wouldn't incur and after hours fee. He said it was very simple and to take a pic of odometer. Excellent service à la clientèle. Je les recommande fortement.
CATHY VANNESTI made the reservation for a 15 ft truck for 8 hrs starting at 8 AM. The U-Haul rep told me the store didn't open until 8:30 but that I could self check the truck out online as long as I was comfortable doing it through my phone. I accepted this but when I arrived at 8:00 I found out that the store kept the keys inside so I waited until 8:30 and got the keys. I returned at 4:25 and was told there would be additional charges because I was late. Had to go through the whole story and wait while the clerk contacted U-Haul and relay the story. Finally left without additional charge. U-Haul didn't have the stores correct opening time and key policy.
Robert FarmerHave everyone on the same page
James KennedyNothing really. Easy pick up and drop off. Even got some plants while I was there.
DEANNA THOMPSONRelocating is quite expensive, lowering your prices would be more helpful
MICHAEL JAY