The store representative had a difficult time connecting to the U-Haul site when we returned the vehicle. From the time we arrived until we were able to leave was more than 45 minutes. Otherwise, store reps were friendly, helpful, and knowledgeable.
Nancy S
Aubuchon Hardware 189
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Center Ossipee, NH 03814
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- 4,5 - Cote moyenne des clients
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Perfect, don't change anything
PAUL KOur truck had a severe leak in the roof . It was a very wet weekend , that’s why we rented UHAUL . We only moved across town . Trailers and trucks would not have worked . Wet, wet , BUT THERE APP IS FANTASTIC. The customer service supreme. . We also had to extend our rental . That went flawlessly . And it was after hours . . That is unheard of these days !
Mark CI really don't care for how this survey is set up. The people at the location were fine, very helpful and apologetic for the truck I had reserved not being available. My problem is with U-Haul as to how your system works (or doesn't in my case). I reserved my truck online well in advance and even stopped into the location on the prior Friday to cover what was needed on my end to get an early start on Sunday with my move. On Saturday I received a text letting me know the truck wouldn't be returned till after closing hours so my pickup would need to be delayed by a half hour to check the truck in an get it ready for me. I replied to the text that this was okay on my end. To get to the location at 8:30 on Sunday as instructed and be told the truck was now tentatively scheduled back in another 3 hours is really unacceptable. I was pissed, but didn't take it on the people at Aubuchons because I believe this is all handled by U-Haul corporate. The fact that due to time constraints on my end I had to take the only available sized truck that was really too small for my move, not to mention had no ramp, making it much harder on the young men I had hired to assist me. Thankfully, we got all the large furniture inside, but had no additional room for boxes or fragile items. Now, I have to waste another day to drive 1-1/2 hours each way to hopefully fit the remainder into my SUV. I was given a $50 discount for the issue, but this really seems inadequate. If anyone ever asks me about using U-Haul to move themselves, I'd do my best to talk them out of it. I don't know what caused the break down on your scheduling, but I do know that you've lost a customer because of it.
DYLAN PExemplary service! Awesome personnel!
BEATRICE I