Le client n'a pas laissé de commentaire.
Donna D.
Customer Reviews for Aubuchon Hardware 133
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Stop canceling and rescheduling people! Rescheduled pick up place 3 times! Then had to drive 45 mins to pick up a truck instead of the one 2 mins away!
JODI R.Zero issues. Nice people Now that being said? Uhaul itself is HORRIBLE. This is my third time in two years using uhaul. Customer service has gone to hell. I tried to extend the contract by one day. Paid of course. Nope. ZERO help or sympathy. You are so money drunk right now that it's not funny. Things happen. You all need to have backup plans. Uhaul has changed for the worse like most other companies. Shame. Shame on you for letting down your frequent customers and showing attitude when called. Smart move by hiding and not allowing google reviews. Well played. It wont always be this busy for Uhaul. Things will settle down. You will start to struggle and need promotions and customer service again. I promise you this. We will remember how you dealt with people during and after covid. Your philosophy and attitude stinks.
Tom H.Just the right vehicle for our needs. I think the U Haul company tells the pick-up location "most people just come to grab the keys". It's much more complicated than this. The gentleman that waited on us said "that has only happened twice that he could remember". Be prepared to be there about 20-30 minutes. No one just "grabs the keys" and takes off, even if you enter your order online. Overall excellent experience, though!
Richard Q.The truck had bad alignment issues and death wobble, it was dangerous to drive over 50 ie on the highway.
Heather W.Not so much the Kennedy Memorial Drive location's fault, as I understand they are just a drop off and pickup site. I originally contacted Elm St location in Waterville, ME to reserve the truck and was told all I needed when I picked the truck was my drivers license and method of payment. No mention of having to go online to set up. Was under the impression that Elm St location had done all that had to be done. Andrew at Kennedy Memorial Drive contacted district manager and got it done after some time. Obviously communication and training needed all around.
Bernal B.Took 2 days for them to close trip out and still not getting all my money back from overcharged miles.
Keith R.The customer service was above and beyond my expectations. I found the manager of the location to be very helpful, honest, and super friendly. I would choose this location every time I needed to deal with U-Haul if I could. Someone give this lady a raise!
JOANNA Y.I would never recommend Uhaul to anyone. Every truck should have a full tank when a customer picks it up. You purposely leave them less then full so you can charge ridiculous prices for gas or get free gas because someone overfilled. It is bad business practice and a SCAM. This comment is directed at Uhaul overall. Not this location. Thanks
ESTHER B.It was a very long process to pick up and also a very long process to drop off. This site had issues with the equipment they used to verify the order and check the truck back in. I very much like this Aubuchon hardware store and frequent it often for other products. It would be nice if the pick up and drop off could be streamlined better.
DAVID O.I have not rented from UHAUL since 2001 and I would say that the checkout and check in process has gotten much longer. I easily used up an hour of my time to accomplish these tasks. Seems as though technology has only slowed the process. I think improvements will n this area are needed.
JAMES D.