Évaluations des clients Aucomm Car Rental

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Aucomm Car Rental

Cote générale :

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Anar I.
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Le client n'a pas laissé de commentaire.

Rosangela P.
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The rental company could explain the return rules, as it was the first time I used this service. This could improve the service with more attention and explanation to customers. I found out all by myself through the app because I looked at the messages on my cell phone; otherwise, I didn't even know what to do.

Eui Sup Y.
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Le client n'a pas laissé de commentaire.

vadyl S.
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Very good

ANTHONY B.
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Le client n'a pas laissé de commentaire.

PATRICIA K.
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Le client n'a pas laissé de commentaire.

Niall F.
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Absolutely would not use this place again.

Subhrajit B.
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I have already raised a ticket on this issue, the shop was closed, didnt get any information, oncd called up helpdesk, i was helped with the self checkout (she was really great), along with this miscommunication, i have booked dollies, which i never received which made my move very problematic and a very bad experience with uhaul, i have also been charged for these dollies which is another problem

Young wook B.
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Le client n'a pas laissé de commentaire.

Paulo A.
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Le client n'a pas laissé de commentaire.

ANTHONY B.
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Le client n'a pas laissé de commentaire.

Brandon Thomas J D.
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They gave me a Uhaul with a cracked windshield and charged me for cracking the windshield when I returned the vehicle? Terrible service !

SZU-WEI L.
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There was a disposal mask left in the car.

Michael G.
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Please replace the wiper blades.

Ruben C.
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Actually so far so good.

Amir E.
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Le client n'a pas laissé de commentaire.

Yan W.
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Le client n'a pas laissé de commentaire.

ebrahim C.
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There was hidden charge and bill is not clear

Timothy G.
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First , the teller was an asshole. Thats first off. Very rude and lackadaisical. Also, i was suppose to be able to drop off my vehicle to any location to save miles i would have to pay for. I moved to aurora from Toronto and had to spend miles bringing the truck back to that same location from aurora? I got charged for a dolly and we never even had a dolly in the damn truck. I paid almost $200 for uhaul? More like UTheft. I would like for a reevaluation and some of this money returned to me. Espcially for having to drive the truck alllllllll the way back to toronto from aurora. Thats crazy. I shouldve been able to drop the keys off in aurora. Thats a damn expensive day of moving. I will never recommend this loaction to anybody.

SOUNG PLR H.
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Le client n'a pas laissé de commentaire.

Maiko I.
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They tried to charge me $20 dollars to help me with the hookup that has never ever happened at any uhaul. The young guy did not seem to know or care about what he was doing. Finally the harness on the trailer was no good and it shorted out and blow the fuses in my truck.

Amirabbas R.
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I booked the truck for 10 am with a dozen blanket ,I got there on time but I was told the blanket're gone. I had paid for truck and blanket If I knew that blanket're not available I would have chosen an other location.By the way,I was in a rush because I had paid for 2 movers for 2 hours but the Uhaul staff was too lazy.I won't recommend this location at all.

Mpumi M.
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Le client n'a pas laissé de commentaire.

Michael G.
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Very accommodating & easy to deal with.

Stacey P.
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The sign on the door said to drop off the keys and keep the vehicle locked, but I only had a trailer so I had no keys to drop off and nothing to lock. I had no clue what to do, so I just dropped the trailer off and took photos to prove that I dropped it off.

Alyssa C.
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Clean the inside of the rental more often would be a huge help. I had to sweep a lot of dirt out of the truck before loading in my furniture.

Jia Bao L.
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The morning I went to pick up the 10' truck that I reserved ahead, I was told that the truck is not available. They gave me a 9' van instead. There was no communication or notification at all. This has brought me so much trouble. My furnitures couldn't fit in all at once as planned, so I had to book and pay extra time for the movers and Elevator time for both condo buildings as well. When I called customer service they told me there's nothing they can do to help which is very frustrating. I won't trust Uhaul again definitely wouldn't recommend.

Benjamin M.
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U-Haul should drop Aucomm as a supplier. The truck was filthy and had a used mask and a bunch of papers left behind, it was clearly not cleaned before I got the truck. The representative at Aucomm was too lazy to do an inspection of the truck when he gave me the keys. When I got the bill, I found out that Aucomm charged me $50 to clean the mess that was already in the truck when I got it. These are horrible business people and tarnish the reputation of U-Haul. I'm still waiting on U-Haul to make this right by refunding me the cleaning fee.

Serghei G.
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Le client n'a pas laissé de commentaire.

Stanislav M.
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Le client n'a pas laissé de commentaire.

moniba S.
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Le client n'a pas laissé de commentaire.

Christian T.
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The main attendant is rude and unprofessional. He gives wrong information about rental process and is not trust worthy. The truck I rented needs a serious attention to the steering system. The vehicle pulls to the left, when driving, and needs a lot of experience to keep it straight on the road. I have rented uhaul trucks in Ohio, Quebec and Ontario and 100 Steeles Avenue location is the only place I had such a bitter experience. I love uhaul, but would never ever rent and pick up any truck from this location even if that is the only location they are available.

Samarth Kumar S.
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Le client n'a pas laissé de commentaire.

Samarth S.
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Le client n'a pas laissé de commentaire.

JAMESP G.
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the ability to register by cell phone and drive away is FLAWED and never works - this is the 4th time I rented and it is the 4th time I needed to go to the front desk of the rental shop to get the keys

Alexandra J.
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Helpful staff. Easy process. Clean, working vehicle.

Farhad A.
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Helpful & friendly personnels & stuff , fast check in & out

Felipe G.
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The truck was smelling as cigarettes'. I believe I was overcharged and still don't know the reason, even though I sent an email asking. Not happy!!!

Michele V.
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Le client n'a pas laissé de commentaire.

LYSTRA F.
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Keep up thr eccellent work. Very satisfied with your service.

Bodhisattva P.
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Most unprofessional U-Haul rent location I have ever seen in my life. I booked the 9ft cargo van but after I receive I found that van doesn't have tire pressure and it took another 45 minutes to fix that. The van was also very dirty, never cleaned or sanitized. In passenger side door I found food packet left. In this covid situation this is most expected. They charged my for Gas which is also extra even after I fill up the gas with required level. I have total horrible experience and will not recommend to any one.

Sasan A.
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Thanks , friendly & willing to help

Yoon seung J.
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Social distance seemed to be ignored; they let customers wait crowded in the building

Alexander M.
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Staff is super helpful and quick turnaround, at least in the morning. No additional fees charged.

YUHAO C.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Le client n'a pas laissé de commentaire.

Daniel S.
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Easy and good location. Friendly service

SERGIY B.
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Great rate. Thank you.

Ismael V.
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I got into the truck to find donut wrappers and coffee cup lids on the floor. I went on my way, used the van to move a few boxes and returned it in same condition I found it in. The person working that day charged my account a $25 cleaning fee because I left a "paper on the floor" and the back door was "dirty". Absolutely terrible service, the van itself was fine and I got the job done but I felt like I was treated like garbage.

Steven R.
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The day I picked up I found that the uhaul employee's were not personable at all. Other than that the truck was not clean. Knowing we are calling Uhaul that essential they could at least clean the trucks from the previous customers.....

ivan Y.
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Le client n'a pas laissé de commentaire.

Darlene H.
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Be Truthful

Gavin O.
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The doors would not close properly and the parking brake had been pulled out of its original position in the van and while it still worked, it clearly would not pass inspection.

JEAN M.
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Le client n'a pas laissé de commentaire.

meriam R.
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The service is good 👍 does not need anymore or anything else to improve the quality 👍

Sang Hyun J.
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Le client n'a pas laissé de commentaire.

ANTHONY B.
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I am very happy with U-Haul.

BORIS K.
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I put more gas than the U-haul chart showed and the gauge was higher than when I rented. Was still charged extra for gas.

NECIP K.
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Le client n'a pas laissé de commentaire.

Al M.
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Unfortunately the owners are very rude and irresponsible. I needed a truck for a day, I paid the full day rate ( for 24 hours), but the owners kept saying how I am only allowed to keep the truck for 7 hours and if I return it after 11:00pm on the same day, I'd be charged a penalty fee. Also when I received the truck it was really dirty and smelly, the owners don't care about the sanitation of the cars which is critical these days for Covid-19. I cleaned the trunk and sanitized the steering wheel before returning the truck. The store location even has no sanitizers in the store for customers, and the owner don't care about the social distancing rules and limits.

Mohamed M.
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Great online checking in/out experience - so seamless. If you can make collecting the keys contactless, that make it even exceptional.

Mehdi R.
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Le client n'a pas laissé de commentaire.

Sang Hyun J.
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Le client n'a pas laissé de commentaire.

Fernando P.
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Le client n'a pas laissé de commentaire.

Denis A.
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Le client n'a pas laissé de commentaire.

LEONID S.
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Great service

Graham E.
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Le client n'a pas laissé de commentaire.

tracy M.
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I was charged an extra 32$ and I do not know why, I dropped off the uhaul Saturday. I did leave a lock on teh back accidentally but I took that off Sunday morning. My total experience with uhaul this move was horrendous

Hamed N.
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Le client n'a pas laissé de commentaire.

Srijith V.
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Le client n'a pas laissé de commentaire.

Leonid F.
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Le client n'a pas laissé de commentaire.

Alexander P.
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Le client n'a pas laissé de commentaire.

FADY S.
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Le client n'a pas laissé de commentaire.

Wiken A.
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Aucomm Car Rental were so rude. You should not let those people represent uhaul. Very poor customer service, no cooperation at all, will not recommend to go there ever. Horrible experience. He told me the fuel is full and i should fill it full. it was 3/4 , i told him so, he said fill it to 3/4, so i did fill it more than 3/4. in the end they charged me about 9$ for fuel. i called later, he did not take any responsibility and said i should call uhaul , I did and they said i shall email the picture i took for the fuel, I did send the picture to the given address, I still did not get any answer..

ANTHONY B.
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Le client n'a pas laissé de commentaire.

Wonshki K.
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Customer service level is very low and slow.

Hamidreza K.
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Le client n'a pas laissé de commentaire.

Mana M.
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It was difficult to locate the key & specially the rental office for pick up

Michael H.
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Le client n'a pas laissé de commentaire.

Michael B.
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DO NOT USE U-HAUL. This was one of the worst customer experiences I have ever been a part of. There were a number of different things that went wrong 1. the day before, I was informed that they changed my reservation 2. I had to return my truck to the same location 3. They charged me for returning it a day late, even though I did not and 4. they charged me an extra fuel charg, again even though, I returned it at the same fuel level. TERRIBLE customer service

mirfarshid S.
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Le client n'a pas laissé de commentaire.

John S.
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Rude and very unprofessioal. The reps., told me tgatbit was my job to inspect the cargo trailer light and frame. I drove off and made it to the Wendy's near keele and 407 and the cargo trailer fell off and it my rear bumper. P.s. I had my wife and 4 small children in the car. I'm pissed off and contimating suing uhaul fir the reps., negligence.

JUDIT A.
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The location charges hidden charges that are not disclosed to customers. For example they charge $20 for returning the vehicle after hours. I drove the truck for 5 miles, added gas to the tank and the location charged me $50 for refueling charge. I complained about my bill and have not heard back from anyone. This place is fraudulent and would not recommend this to anyone.

Amir M.
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Clean the vehicle and use air freshener.

Kevin M.
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I was charged extra because of a fuel issue that was not accurate They have not reversed the billing yet or replied to my email outlining the issue

Arni C.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

AmaniAhmed M.
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This was by far my smoothest rental experience. We were in and out in 5 min. The vehicle was in very good condition and we paid exactly what we were told we would. No hidden charges

Hasan Y.
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Le client n'a pas laissé de commentaire.

christian D.
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Make sure the vehicle is clean. There was a used mask and other garbage in the front when I went to go drive it. I already sent a picture when uhual texted me to confirm the vehicle I was getting

Mohammad Hassan R.
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Everything was great except for the ease of picking up the truck. It was not complicated but I just spent too much time to find what to do. Also, when dropping it, I was on the phone for more than 20 minutes because the interior room light in the cabin did not turn off. It could certainly be shorter to get to someone that tells me what to do or just leave it as is. The good part was the car. It was in a good shape and very clean. The help line was relatively quick to get to someone but one of the operator just kept me waiting too long. Location was great and overall a good experience.

Natalie W.
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Le client n'a pas laissé de commentaire.

Jacquie A.
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Le client n'a pas laissé de commentaire.

Karen E.
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Le client n'a pas laissé de commentaire.

Vlad R.
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Le client n'a pas laissé de commentaire.

Hamidreza T.
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Inside the van in back was dirty, some kind of an oil or something was spilled

Masoud E.
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Le client n'a pas laissé de commentaire.

ANTHONY B.
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The storage area of the van needs a little more attention it is not been cleaned properly. Normally I would clean it, yesterday I could not because of how dirty it was. ( there was toilet paper and oil spill). just a little attention is needed. i have a picture if needed.

Majid R.
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Le client n'a pas laissé de commentaire.

Alireza S.
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I drived only 5 kilometers,they charged me 21 dollars for gas!!! It's not acceptable 😟

Non reviews have been submitted for this location.

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