1. Driver area was not clean 2. To check-in? To verifying my GPS, I needed to go all the way to south (far away from the trucks)Junghyun P.
Moving Truck Rental in Thornhill, ON at Aucomm Car Rental
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Thornhill, ON L4J7Y1
Services dans cet établissement :
- Lun - sam : 9h am à 4h pm
- Dim : 9h am à 12h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Thornhill, ON L4J7Y1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
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Nothing to improve, they where fast and efficient. ThankaLUIGI C.
Excellent experience overall. Booked online, did the online check-in, showed up at this location and they had everything ready. I was in the truck less than a minute after arriving. Everyone was friendly and professional. Will recco to friends.Jeremy E.
Check in and check out was easy. I reserved a dolly and blankets, but when I arrived they were not available and I had to drive back home to get some blankets from home. I have not received a receipt, but the pending charge on my credit card are almost double what I calculate the charges to be. How do I get a receipt with the breakdown of charges?Jennifer K.
It was my first experience in UHaul and everything was good, just as a recommendation, It should be great, if sanitizer was available on Trucks due to Covid issue . Thanks .Arash J.
This location really did all that they could to make sure I got my move accomplished. They really did a great job. Thank you.Hershel S.
This was the worst experience I've ever had and I will not be using UHaul or recommending UHaul, on the contrary I will advise not to use UHaul and avoid using their services. I booked a UHaul truck in advance to move into a new unit. Upon coming to pick up the UHaul the "pick up my truck" option was not available. I called the customer service number to find out how to do the mobile pick up. The representative told me that my truck was not returned from the previous user and after half an hour talking to the same representative that could not find me a new truck, I was directed to the manager. After another 45 mins I was directed to another location to pick up a smaller truck. This truck was too small for my belongings and the time delay caused me 2 hours of a delay on my moving. The situation made all other arrangements to fail and caused my entire move to be corrupted. This was the worst experience. My order number was Order #24444982.Julia C.
Truck was very dusty inside and clearly not disinfected before given to us. We had ordered a furniture dolly online, when picking up the truck we were told this location did not have any furniture dollies. The charge was refunded but we had to spend an extra hour of our time tracking down a furniture dolly (ended up purchasing one at a store) in order to complete our move. Why were we allowed to book a dolly when none were available??Carl M. S.
Well doneANTHONY B.
Really friendly staff and the fast process of getting a truck, recommend renting truck here!Sheng Jie B.
Overall very great experienceLOUIS F.
Was told they were open until 8 PM & we rushed to get there to get credit for blankets but they were closed and I got an email the next day with $1 charge? There was also the last minute change in pick up location. I have another move at end of April and seriously considering not calling U-Haul.Andrew H.
The truck was disgusting when I picked it up. The floor was covered in dry mud and garbage. The truck had obviously had not been cleaned or disinfected in who knows how many rentals. It goes to show that uhaul doesn't take COVID-19 serious or the health of their customersBianca C.
I brought back the dolly that I borrowed and was told to leave it in the truck and put the keys in the keybox past 4pm. I returned to the uhaul location prior to 4 so I personally handed the keys and returned the dolly at the front office. Front desk didn't ask or say anything besides that I'd receive an email with my receipt and that's all. I was later surprised with an incorrect bill stating a missing dolly? I will be calling in to reverse these charges but the front rep could have at least confirmed the dolly was there when I returned the keys or keep an end day count of all dolly instead.Paul Rafael B.
When I arrived at the store 30 mins before the pick-up time, the store was closed without any message at the door and nobody was answering the phone. The staff showed up 30 mins after, but there was no apology or explanation. The cargo van I was got was in the worst possible condition; It smelled bad and there were wet stains, which I don't know what. When I asked the staff whether the vehicle was sanitized, he said yes, but there is no way that even the basic cleaning was done. Absolutely horrible experience.Jun Suk L.
All goodBozhidar D.
Great service, quick and easy. Good staff. Thank you!!!Roman D.
Nice quick user friendly service! THUMB UP!Sasha C.
All good. ThanksBozhi D.
There was no windshield water. The rear right turning lamp is not working. Cab of van was not cleaned.ANTHONY B.
The window washer fluid was empty and extra mileage was added to my bill.Paul H.
Detailed explanation needs to be provided by the customer service on the usage of the equipment.Tamirlan G.
Overcharged, Dirty unkept vehicle, poor service (didn't even show me which vehicle was mine) told me to go find it myself. RudeWilius M.
I wish I would get a message (such as text) to know how clearly I should do for leaving the car key for dropping of and I liked to receive a message that they got the truck.Mohsen F.
The van itself, though clean on the inside, hadn't had the snow cleared off in, I would guess, at least a week, and there was no snow brush provided with the vehicle. I was able to grab the one out of my own car, but I would ask that you remind your franchisees to clear the windshield of any vehicle that's going out for rent that day. The real challenge was in the pick up, and more importantly drop off, of the vehicle. I received an email from Uhaul telling me that I would be able to access the vehicle remotely. When I arrived at the location there was no remote access option and a sign at the location provided pick up and drop off instructions. I then received. a text from Uhaul while I was driving, which I missed because my phone was off because I was driving, giving me different drop off instructions from both what was in the email and what was posted at the location itself. All this is to say, better communication between Uhaul and myself, and Uhaul and its franchisees, would have made life easier.Graeme M.